What are the responsibilities and job description for the Critical Time Intervention - Case Manager III position at City of Norfolk, VA?
Description
Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.
The Norfolk Community Services Board (NCSB) is the primary provider of public mental health, substance abuse, and intellectual disability services for the City of Norfolk. A continuum of services spans from outreach and prevention through intensive psychiatric care, provided by highly clinically oriented service professionals with expertise in these service areas.Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment and dedicated to supporting a positive work and treatment environment. Please join us as we provide hope and recovery opportunities for the persons we serve.
The NCSB is seeking a Case Manager III in their Housing and Homeless Services division who will be responsible for the following duties:
- Provide time-limited wraparound services to persons experiencing homelessness/hospitalization with behavioral health disorders as they transition into housing.
- Complete housing, treatment, and service plans that are consumer-directed.
- Work to activate the services needed for and preferred by the individual to provide behavioral health services and treatment; medical care; benefits access; employment or vocational services; and housing acquisition.
- Link clients to services and supports in the community while facilitating the client's transition out of Critical Time Intervention (CTI) services and into mainstream supports.
- Service connections cover the City of Norfolk including working with providers in those communities to connect persons to care.
- Completes billable case management services to those eligible.
Department Hiring Salary Range: $46,589 - $53,577
Essential Functions
Essential functions include but are not limited to:
- Active outreach to engage persons identified by hospital discharge planners, outreach workers, and other referral sources who qualify for the State funded Permanent Supportive Housing Program, follow-up for effective engagement, and follow-through with making connections to services, resources, treatment, and housing.
- Provide time-limited, wraparounds support and services beginning at the time of hospitalization/homelessness and lasting approximately nine months while working to link clients to mainstream supports in the community.
- Keep and submit accurate documentation of activities, including the collection and documentation of required information.
- Provide activities to overcome access barriers to services, resources, and housing.
- Assist with the development of applications for benefits and housing programs.
- Provide services in a person-centered environment, utilizing best practices and methods as directed by the CTI framework.
- Work in the field and in the office, plus providing services in community settings such as shelters, streets, public spaces, treatment programs, and benefits offices. Provides follow-along services to persons once housed to effectively transition them to those providing ongoing supports.
- Provide development of services planning that addresses treatment, medical, shelter, benefits, and housing planning based on the person's needs and preferences. Work effectively with rest of team to ensure ongoing work with consumer on the plan.
Education/Experience
Bachelor's degree in a human services field.
Two years experience in a human services field related to the areas of assignment. Some assignments may also require specific experience working with various types of client populations.
Two years experience in a human services field related to the areas of assignment. Some assignments may also require specific experience working with various types of client populations.
Preferred Experience
- Two years of experience in human services, preferably with persons experiencing homelessness and behavioral health disorders.
- Prefer direct experience assisting persons in gaining housing.
Additional Information & Requirements
- Valid Driver's License may be required depending on assignment.
- Certification in basic first aid and CPR, depending on area of assignment.
- QMHP - A preferred.
- Signing Bonus: This position is eligible for a one-time $5,000 signing bonus for new hires.
Salary : $46,589 - $53,577
