What are the responsibilities and job description for the Parking Supervisor position at City of Norfolk, VA?
Description
Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.
The City of Norfolk’s Parking Division is an enterprise fund, which falls under the Department of General Services. The Parking Division operates over 19,000 public parking spaces located in 14 garages, 10 lots and more than 500 on street spaces.
Manages operations of computer controlled parking garages and lots, and parking enforcement function. Writes and implements plans and schedules for events and festivals, and coordinates traffic control with police. Directs, verifies, audits, deposits and reports city revenue. Provides staff oversight and supervision, and performs administrative duties.
Essential Functions
- Provides direct oversight for the parking enforcement function by supervising meter monitors, interacting with various City offices and with the public, applying City code to parking regulations, and being familiar with City streets.
- Provide court testimony when required for contested citations.
- Facilitates the closing of meters for construction-related projects or special events for the Parking Meter Permit Program.
- Oversees vehicle maintenance, including scheduling preventative maintenance.
- As a working supervisor, produce citations for parking violations using a handheld computer device, checking for vehicle information and violation accuracy.
- Validate tows and arrange for illegally parked or abandoned vehicles to be towed, including directing tow trucks to the correct vehicle, and assisting with traffic when needed.
- Provide information to the public regarding parking violations, investigating and answer complaints regarding citations.
Education/Experience
Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency.
Required:
- One year of experience in a supervisory position in customer service.
- Parking industry experience.
Additional Information & Requirements
- Valid Driver's License required. A DMV transcript dated within 30 days be required if selected for hire.
- Monday – Friday - 7:30AM – 4:00PM 40 hours per week
- Occasional overtime
- Scheduled rotation / Rotation as needed
Signing Bonus:
- This position is eligible for a one-time $5,000 signing bonus for new hires.
