Utility Operations Manager

Utility Operations Manager

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Utility Operations Manager

Salary

83,267.00 - $109,342.00 Annually

Location

Norfolk, VA

Job Type

Permanent Full-time

Job Number

012664

Department

Utilities

Division

Water Production

Opening Date

01 / 28 / 2025

Closing Date

2 / 18 / 2025 11 : 59 PM Eastern

Description

Benefits

Questions

Description

The City of Norfolk's Department of Utilities is currently seeking qualified candidates for the position of Utility Operations Manager. This person directs the operations of the water distribution and wastewater divisions (200 employees), assists staff with professional development and responds to public inquiries. Plans and coordinates budget implementation ($21 million annually) and monitors daily expenditures.

Essential Functions

Essential functions include but are not limited :

Manages operations by setting work priorities, coordinating responses to emergency situations, reviewing, establishing and directing operational activities, ensuring that environmental and safety regulations are followed, developing and implementing departmental policy, conducting interviews, making recommendations for hiring, monitoring activities of employees, providing professional development and guidance, and responding to inquiries regarding billing, service requests, and complaints.

Coordinates budget implementation by preparing budgets, reviewing expenditures, assisting with the development of the capital improvements budget, and monitoring daily operations.

Provides customer service by managing field complaints and following up with customers and other departments.

Performs related duties by strategically planning for field operations, prioritizing the need for capital projects and participating and contributing to department leadership initiatives.

Education / Experience

Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through four years of college resulting in a Bachelor's degree or equivalent

Five years of experience.

Additional Information & Requirements

Valid Driver's License

Work Hours : Monday - Friday;7 : 00 a.m. - 4 : 00 p.m.

Work Location : 1316 Ballentine Blvd., Norfolk, Virginia

This position is eligible for a one-time $5,000 signing bonus.

This position is designated as an Essential position which means you may be required to work extended, rotating, after hours, nights and / or weekends in response to emergencies and severe weather.

Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

Special project / grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

Temporary / seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

• The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

NOTE :

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N / A."

Please select the highest level of education you have completed.

High School Diploma / GED

Associates / Vocational

Bachelor's Degree

Master's Degree or higher

How many years of management experience do you possess?

I have less than 5 years of experience

I have 5 to 10 years of experience

I have 10 to 15 years of experience

I have over 15 years of experience

Do you possess operational management experience?

Please briefly describe your operational experience (if none, please write N / A) :

How many employees have you supervised?

I have supervised less than 20 employees

I have supervised 20 to 40 employees

I have supervised 40 to 60 employees

I have supervised over 60 employees

How many years of experience do you possess implementing budgets and reviewing expenditures?

I have less than 5 years of experience

I have 5 to 10 years of experience

I have 10 to 15 years of experience

I have over 15 years of experience

Please select from the following you possess experience in (please ensure responses are reflected in work experience) :

Establishing and directing operational activities

Overseeing capital projects

Coordinating responses to emergency situations

Responding to public inquiries and complaints

Implementing and adhering to safety rules and regulations

Do you possess water utility experience?

Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N / A if you have not experienced any periods of unemployment.

Are you a current or previous City of Norfolk employee?

Yes - I am a current City of Norfolk Employee

Yes - I am a previous City of Norfolk Employee

No - I am not a previous or current City of Norfolk employee

Do you currently reside in the City of Norfolk?

Do you have a valid driver's license?

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

I am not a Veteran

I am a Veteran

I am a Disabled Veteran

Required Question

Employer

City of Norfolk

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Salary : $83,267 - $109,342