What are the responsibilities and job description for the Customer Service Representative position at City of Norfolk?
Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.
The City of Norfolk’s Parking Division is an enterprise fund, which falls under the Department of General Services. The Parking Division operates over 19,000 public parking spaces located in 14 garages, 10 lots and more than 500 on street spaces.
Performs billing and collections duties and post fees for customers. Provides directions and information to patrons. Generates cash receipts, reconciles accounts and maintains accounts receivable. Performs administrative duties and provides assistance as needed.
Required:
The City of Norfolk’s Parking Division is an enterprise fund, which falls under the Department of General Services. The Parking Division operates over 19,000 public parking spaces located in 14 garages, 10 lots and more than 500 on street spaces.
Performs billing and collections duties and post fees for customers. Provides directions and information to patrons. Generates cash receipts, reconciles accounts and maintains accounts receivable. Performs administrative duties and provides assistance as needed.
- Collects fees to include Collect on Entry events and assist customers by operating a cash computerized terminal, credit card device, calculating hourly rates for patrons, generating receipts, verifying validations, completing insufficient funds and lost ticket forms, giving directions to patrons, answering questions, reporting emergencies and completing accident reports.
- Performs financial duties by completing reports, reporting fees collected, and balancing with a computer printout.
- Performs administrative duties by processing payments, assisting with promotions, handling mail, writing correspondence, collecting information from various publications and placing in scrapbook, updating new books and information in the system and sending out late notices and providing assistance as needed.
Required:
- 6 months of cash handling and customer service experience.
- Saturday – Tuesday 8:00AM – 4:30PM
- 40 hours per week
- Schedule rotation
- This position is eligible for a one-time $5,000 signing bonus.
Salary : $40,688
