Data Quality Control Manager

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself.  Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The City of Norfolk’s Department of Human Services (NDHS) provides a wide range of essential services to its citizens. These services are crucial in supporting the wellbeing of the community and ensuring that all citizens have access to the resources they need. NDHS is committed to providing such comprehensive support to its citizens. The Administrations and Operations teams play a crucial role in the effectiveness of the Norfolk Department of Human Services (NDHS). By ensuring that the agency is equipped with up-to-date facilities and technology, they enable the various services provided by NDHS to function efficiently and effectively. This commitment not only enhances the work environment for the staff but also improves the quality of services provided to the citizens. It’s an essential part of maintaining the high standards of the NDHS.

NDHS is a great platform for individuals who are passionate about public service and making a difference in the community. By joining the team, members will have the opportunity to provide skilled services in a positive work environment that promotes hope and recovery and is crucial in ensuring the well-being of the individuals served by Norfolk Human Services. It’s an excellent opportunity for those dedicated to making a positive impact on people’s lives!

The NDHS Data Quality Control Manager is responsible for coordinating access to multiple state systems and the application of computer software to operational needs.  Manages quality control and assurance.  Performs maintenance planning and scheduling.  Performs vibrations analysis and coordinates other predictive maintenance.  Performs administrative duties. 

Essential functions include but are not limited to:
 

• Coordinates access to multiple state systems by processing forms, resetting passwords, providing instructions, investigating problems and resolving or forwarding problem to appropriate area.
• Manages quality control and assurance by reviewing data samples for accuracy of input/output and application function, analyzing and evaluating development of in-house and multiple state systems, resolving problems related to the system processing of purchased services, providing training and coordinating testing activities.
• Manages state and local system access for all Human Services staff.  Keeps apprised and stays in compliance of all changes to state and local information security processes, procedures and forms.  Performs annual audits of system access records to ensure each staff member has the minimum access to information systems to be able to perform their job duties.
• Supervises personnel by assigning tasks, setting schedules, setting objectives, developing policies and procedures, providing information, coordinating special projects, generating reports, data manipulation and data correction or restoration, training and assisting staff and supervisors in use of computer system, providing information and resolving problems.
• Performs maintenance planning and scheduling by entering equipment data into computer program, verifying data, analyzing data for trends, reviewing equipment manuals, writing preventive maintenance procedures, scheduling maintenance, ensuring maintenance completion and cost assigned, coordinating with maintenance supervisory team, ensuring accurate asset cost and customer service tracking, ensuring documentation and cost assigned for maintenance actions, collecting and mapping existing assets, reviewing plans and specifications for design and function of systems and overseeing installation and operation of new systems.
• Performs vibration analysis by recording data and performing initial analysis at each asset, inspecting equipment for vibration inducing structural problems, transferring readings to PC and analyzing waveforms and spectrum for problems/trends.
• Performs administrative duties by creating and distributing reports, writing requisitions, issuing procurement documentation and assisting in acquiring global positioning data points for assets.
• Coordinates, records and creates reports on annual state information security training.
• Demonstrates superior customer service skills by assisting users and supervisors in navigating the information security procedures, troubleshooting system access problems and resetting system passwords.
• Functions as Local Security Officer (LSO) and serves as the Point of Contact (POC) for City of Norfolk and VDSS information security-related matter.

Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with a two year associate's degree, diploma or equivalent from a college, technical, business, vocational, or correspondence school. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.

Two years experience.Work Hours: Monday - Friday 8:30 a.m. - 5:00 p.m.; Remote Eligible 
Signing Bonus: This position is eligible for a one-time $5,000 signing bonus.

Salary : $41,775 - $68,093