What are the responsibilities and job description for the Family Services Worker III (Training Liaison) position at City of Norfolk?
Behind the Heart: A Day in the Life Of A Family Service Worker
Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.
The Department of Human Services connects eligible citizens to federal, state and local resources for food, healthcare, childcare, cash assistance, workforce development, and energy and utility assistance. Some of the services we provide are Adult Protective Services, Services for at-risk youth and their families, Adoption and Foster Care, Resources for homeless families and individuals in Norfolk, college internships, Senior and Veterans assistance, and more.
Norfolk Human Services seeks members interested in providing skilled services in a public service environment. We are also seeking persons to join our team that are dedicated to supporting a positive work and treatment environment that instills hope and recovery opportunities for the persons we serve.
Norfolk Human Services seeks members interested in providing skilled services in a public service environment. We are also seeking persons to join our team that are dedicated to supporting a positive work and treatment environment that instills hope and recovery opportunities for the persons we serve.
The City of Norfolk's Department of Human Services seeks to hire a Family Services Worker III as the training liaison to Child Protective Services (CPS) and In-Home Services (IHS) programs. The Family Services Worker III-Training Liaison will be responsible for the onboarding, training, and coaching of new and established family services workers in the CPS and IHS programs. The Training Liaison will also provide cross-training to Permanency and Adult Services programs. The Training Liaison is critical to the agency's continuous quality improvement efforts.
Department Hiring Salary Range: $54,601.00 - $62,791.15
- Onboard new family services workers, which includes coordinating access to computer systems, issuing computer equipment, and developing training plans.
- Coordinate and provide agency orientation and program-level training for staff in Child Protective Services and In-Home Services.
- Accompany new family services workers to court, Family Partnership Meetings (FPMs), Family Assessment and Planning Team (FAPT) meetings, and field visits, while participating in case-related staffing with supervisors and other community professionals. Assist new workers in conducting family assessments and investigations.
- Develop online and in-person training materials and job aids for new workers.
- Coordinate, monitor, and track the Virginia Department of Social Services (VDSS) required training.
- Serve as a liaison with family services supervisors and the program manager to facilitate job shadowing and field observations.
- Monitor staff performance and progress by reviewing contact notes, service plans, and other documentation, while providing weekly feedback to supervisors and the program manager.
- Offer feedback, guidance, and coaching to enhance worker competencies as outlined in the VDSS Practice Model.
- Occasionally assist with coordinating and facilitating family partnership meetings.
- Provide training, support and supervision to student interns.
- Minimum of a Bachelor's degree in a Human Services field or minimum of a Bachelor's degree in any field and minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC40-670-20 of the Administrative Code of Virginia). Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are desirable.
- Three (3) years experience in Social Work / Human Services.
- Valid Driver's License may be required depending on assignment.
- Master's Degree in Human Services or a related field, desirable
- Experience working as a Child Protective Services Worker
Salary : $54,601 - $62,791
