CUSTOMER SERVICE ASSOCIATE I

Salary : $36,131.68 - $56,052.05 Annually

Location : North Miami Beach, FL

Job Type : Full-Time

Job Number : 00586

Department : Public Utility - NMB Water

Division : CUSTOMER SERVICE

Opening Date : 02 / 07 / 2025

Closing Date : 2 / 21 / 2025 5 : 00 PM Eastern

FLSA : Non-Exempt

Bargaining Unit : AFSCME

Description

Under the general supervision of the Customer Service Manager or other administrative superior, incumbent is responsible for a variety of routine clerical duties relating to the maintenance and adjustment of customer accounts and related records; the opening and closing of utility accounts; and receiving and maintaining records of payment of bills, taxes and fees. Work requires considerable facility in resolving customer concerns through skillful customer communication and interaction but is performed according to established and well-defined procedures. Work involves extensive contact on the telephone and in person with members of the general public, the Utility Billing Office employees, and with employees of other City departments. Work is performed under close supervision and may be checked by a supervisor daily.

Examples of Duties

The duties listed below are the normal duties and responsibilities of this position. The omission of specific statements related to the duties and responsibilities of this position does not exclude them if the work is similar, related or reasonable within the scope of the position.)

• Open new utility accounts and initiate new service; close accounts when required.
• Answer customer inquiries and concerns over the counter, via email or by telephone.
• Assist customers to resolve account problems including billing errors.
• Schedules and updates payment arrangements for customers; estimates bills for customers; calculates and records credit adjustments and additional bills; sends notices of delinquent accounts as needed; generates duplicate bills as needed; etc.
• Adjust utility bills for billing errors, leaks, pool fills, vacation, garbage, and other authorized routine purposes according to procedures or as directed.
• Prepares and processes work orders for verified readings, leak tests, low water pressure, meter replacement and / or repair, tum-offs, etc.; coordinates with other departments for completion of work as needed.
• Initiate meter check reads and meter bench tests, meter turn-ons and turn-offs when required.
• Receives, opens, sorts and distributes incoming mail;
• Files records and reports and performs related clerical work as assigned.
• Performs other related job duties as assigned.

Minimum Qualifications

Supplemental Information

Must establish and maintain effective working relationships with fellow employees, supervisors, division and department heads, public / private sector contacts, and City contractors.

Must effectively and positively represent the City in delivering and performing work with colleagues and clients, irrespective of gender, race, religion, age, disability, political affiliation or belief, or sexual orientation.

Ability to organize work, establish priorities, meet established deadlines, and follow up on assignments with a minimum of direction.

Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and / or disaster situations.

Knowledge of City and Public Utilities regulations, rules, procedures, and functions relating to utility accounts and billing, including procedures for correcting routine billing errors.

Knows how to operate a variety of equipment and machines in the performance of daily activities.

Is able to learn and apply new skills needed in order to promote efficient completion of duties.

Ability to operate a Windows PC and use Microsoft Office applications including Word, Excel and Outlook.

Ability to communicate effectively, both verbally and in writing.

Ability to meet and deal with people effectively.

Ability to make rapid and accurate arithmetic computations.

Ability to prepare accurate reports in a timely manner.

Must have the following physical abilities to be able to perform the essential functions of the position : feeling, fingering, grasping, handling, reaching, visual ability, hearing ability, speaking ability, mental acuity, talking, repetitive motion, standing, and walking. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Applicants who demonstrate they meet the minimum requirements may be subject to an extensive selection process and screening program, which may include, but not be limited to, evaluation of education, training and experience; oral interview(s); background investigation; reference checks; medical evaluation; controlled substance screening. Preference will be given to certain veterans, spouses of veterans, or unmarried widows / widowers of veteran. Proof of veterans' eligibility must be provided at time of application EOE M / F / D / V. Applicants with disabilities who desire special accommodation MUST notify the Human Resources Department at the time of application. All applications must be submitted through the City of North Miami Beach's applicant portal hosted by Applications submitted elsewhere are not eligible for consideration.

The City of North Miami Beach offers a comprehensive benefits package to all eligible full-time employees which include annual leave, holiday pay, personal days, birthday, and sick leave as well as medical, life and short-term disability insurance.

For more information on our employee benefits package, please click

Do you have High School Diploma or GED?

Do you have One (1) year of general clerical / customer service experience, preferably in a large volume operation or closely similar public contact work as may be required by the particular position?

Required Question

Salary : $36,132 - $56,052