What are the responsibilities and job description for the GF Bilingual Community Health Worker position at City of Norwalk?
Position Definition: Provides outreach and education to Norwalk community members who may need information or assistance on health topics, Health Department programs and services, or community resources. Activities are intended to improve community health, increase access to information and services, and promote health equity in Norwalk.
General Duties: Conduct community outreach activities, which may include attendance at health fairs and community events, information tables at community partner agencies, and development and delivery of information sessions or presentations. Assists with the planning, implementation, and evaluation of health promotion programs and initiatives. Assists with the development and distribution of educational materials as directed. Develop new partnerships and strengthen existing relationships with community partners. Coordinates with community members, community partners, and healthcare providers to provide support and education related to health services and access to community resources. Assists in gathering information to help identify potential barriers to accessing services and/or adopting health behaviors, possible solutions in specific communities, and potential gaps in support services in the community. Gathers and records data to assess program effectiveness and efficiency.
Assists with Health Department programs and services. Assists other Health Department staff in service delivery, such as making appointments, registering clients, assisting clients with paperwork, verifying eligibility, processing clients in Health Department electronic health record, assisting clinical staff members, etc. Provides information and referral services to existing community services, both provided by the City and by other partners within the community.
Communicates orally and in writing in both Spanish and English. Provides interpretation services for community outreach, health education, and clinical services.
Additional Duties: Attends health department and State Department of Public Health meetings as directed. Participates in quality improvement and evaluation activities and other duties as deemed necessary. Uses computer applications or other automated systems, such as spreadsheets, word processing, calendar, email, and electronic health record software in performing work assignments. May access protected health information (PHI) in accordance with departmental policies and procedures.
Supervised By: Receives general supervision from Assistant Director of Health, Community Health.
Note: The above is illustrative of tasks and responsibilities. It is not meant to be all-inclusive of every task and responsibility. Must be able to work flexible hours. Familiarity with the Greater Norwalk region is strongly preferred.
Knowledge of the cultural, economic, and social factors affecting residents. Knowledge of Norwalk neighborhoods, available community resources, and partner agencies. Ability to interact with members of the public and establish interpersonal relationships with clients in a variety of settings. Ability to work effectively with partners and other staff members. Ability to show tolerance for differing points of view and beliefs. Ability to handle difficult situations in a courteous and tactful manner. Ability to demonstrate sound judgment, resourcefulness, and initiative. Ability to use various computer applications and perform data entry. Ability to communicate effectively both orally and in writing.High school diploma or GED with one year of experience performing administrative and/or outreach activities. A bachelor’s degree in human services, public health, social work, or other related field may substitute for the experience requirement. Bilingual Spanish and bicultural skills are required.
License or Certification: Certification as a Community Health Worker (CHW) is preferred.
This position is grant-funded and is not guaranteed beyond December 31, 2025.
Dept: Health
***The hiring rates for newly employed personnel in grant programs may be established at up to ten percent (10%) below the rate (10 % below rate is $50,209.87) in the City's discretion to meet funding limitations of programs. ***
General Duties: Conduct community outreach activities, which may include attendance at health fairs and community events, information tables at community partner agencies, and development and delivery of information sessions or presentations. Assists with the planning, implementation, and evaluation of health promotion programs and initiatives. Assists with the development and distribution of educational materials as directed. Develop new partnerships and strengthen existing relationships with community partners. Coordinates with community members, community partners, and healthcare providers to provide support and education related to health services and access to community resources. Assists in gathering information to help identify potential barriers to accessing services and/or adopting health behaviors, possible solutions in specific communities, and potential gaps in support services in the community. Gathers and records data to assess program effectiveness and efficiency.
Assists with Health Department programs and services. Assists other Health Department staff in service delivery, such as making appointments, registering clients, assisting clients with paperwork, verifying eligibility, processing clients in Health Department electronic health record, assisting clinical staff members, etc. Provides information and referral services to existing community services, both provided by the City and by other partners within the community.
Communicates orally and in writing in both Spanish and English. Provides interpretation services for community outreach, health education, and clinical services.
Additional Duties: Attends health department and State Department of Public Health meetings as directed. Participates in quality improvement and evaluation activities and other duties as deemed necessary. Uses computer applications or other automated systems, such as spreadsheets, word processing, calendar, email, and electronic health record software in performing work assignments. May access protected health information (PHI) in accordance with departmental policies and procedures.
Supervised By: Receives general supervision from Assistant Director of Health, Community Health.
Note: The above is illustrative of tasks and responsibilities. It is not meant to be all-inclusive of every task and responsibility. Must be able to work flexible hours. Familiarity with the Greater Norwalk region is strongly preferred.
Knowledge of the cultural, economic, and social factors affecting residents. Knowledge of Norwalk neighborhoods, available community resources, and partner agencies. Ability to interact with members of the public and establish interpersonal relationships with clients in a variety of settings. Ability to work effectively with partners and other staff members. Ability to show tolerance for differing points of view and beliefs. Ability to handle difficult situations in a courteous and tactful manner. Ability to demonstrate sound judgment, resourcefulness, and initiative. Ability to use various computer applications and perform data entry. Ability to communicate effectively both orally and in writing.High school diploma or GED with one year of experience performing administrative and/or outreach activities. A bachelor’s degree in human services, public health, social work, or other related field may substitute for the experience requirement. Bilingual Spanish and bicultural skills are required.
License or Certification: Certification as a Community Health Worker (CHW) is preferred.
This position is grant-funded and is not guaranteed beyond December 31, 2025.
Dept: Health
***The hiring rates for newly employed personnel in grant programs may be established at up to ten percent (10%) below the rate (10 % below rate is $50,209.87) in the City's discretion to meet funding limitations of programs. ***
Salary : $50,210 - $55,789
