What are the responsibilities and job description for the PT Adult Services Assistant position at City of O'Fallon, IL?
ADULT SERVICES ASSISTANT - Part-Time
Library Part-Time positions average about 20-28 hours per week with a fluctuating schedule.
Reports To
This position reports to the Public Services Manager.
Library Part-Time positions average about 20-28 hours per week with a fluctuating schedule.
Reports To
This position reports to the Public Services Manager.
Pay Wage $17/hr
Summary
Adult Services Assistants contribute significantly to the day-to-day operations of the library by performing clerical duties and providing customer service to patrons. They use their knowledge of technology and other processes to assist patrons with a variety of needs. Adult Services Assistants multi-task, problem solve, exude patience, and teach people new skills surrounding technology. Their primary job function is to identify the patron’s need and help the patron meet that need. The rate of pay for this position is $15.50/hr depending on qualifications.
Responsibilities and Duties
Provides outstanding customer service in person, via phone, and via email
Assists patrons with technology needs related to computers, smartphones, tablets, printing, copying, faxing, and online resources such as ebooks and databases
Processes interlibrary loan requests
Creates displays and marketing materials
Contributes to the library’s online presence
Assists with research involving online resources and microfilm
Provides notary, proctoring, and passport application services
Assists colleagues with special events and other projects as assigned
Qualifications
Some college and two years of customer service preferred. Other combinations of experience and/or education may be considered
Ability to communicate well with others
Ability to multi-task and prioritize work while exceeding the needs of library patrons
Ability to work independently with little direct supervision
Ability and desire to work as part of a team
Ability to learn and navigate various pieces of software and online tools
Technological proficiency including the ability to explain computer skills and online resources to patrons
Ability to work regularly scheduled shifts (including daytime, evening, and weekend hour) and flexibility to work extra hours as needed
Regular and predictable attendance
Some college and two years of customer service preferred. Other combinations of experience and/or education may be considered
Ability to communicate well with others
Ability to multi-task and prioritize work while exceeding the needs of library patrons
Ability to work independently with little direct supervision
Ability and desire to work as part of a team
Ability to learn and navigate various pieces of software and online tools
Technological proficiency including the ability to explain computer skills and online resources to patrons
Ability to work regularly scheduled shifts (including daytime, evening, and weekend hour) and flexibility to work extra hours as needed
Regular and predictable attendance
Physical Requirements
Ability to exert up to 40 pounds of force to lift, carry push, pull, or otherwise move objects
Raising or lowering an object from one level to another, to include reaching and repetitive tasks
Ability to sit, stand, walk, kneel, crouch, squat, push. pull, grasp, and bend repeatedly
Ability to exert up to 40 pounds of force to lift, carry push, pull, or otherwise move objects
Raising or lowering an object from one level to another, to include reaching and repetitive tasks
Ability to sit, stand, walk, kneel, crouch, squat, push. pull, grasp, and bend repeatedly
INTERESTED APPLICANTS MUST SUBMIT A RESUME AND COVER LETTER
Salary : $16 - $17
