Emergency Medical Technician (MACRO)

The City of Oakland is an equal opportunity employer that values workforce diversity, inclusion, and equity. Oakland has a long history of activism around issues of justice and equity. Both oppression and this resistance to oppression have shaped the city’s historical roots and the lives of its residents to this day. As public servants in one of the most diverse cities in the nation, we strive to develop employees who understand the harm and impacts of systemic inequity to create lasting, meaningful outcomes for everyone. Oakland strives to establish an environment that embraces the richness of culture, community, and individualism of employees.

Why join the City of Oakland Fire Department?
The Mobile Assistance Community Responders of Oakland (MACRO) Program is a community response program within the Oakland Fire Department (OFD) responsible for responding to non-violent, non-emergency calls for service. The purpose of MACRO is to meet the needs of the community with a compassionate care first response model grounded in empathy, service, and community. MACRO's goal is to reduce responses by police, resulting in fewer arrests and negative interactions, and increased access to community-based services and resources for impacted individuals and families, and most especially for Black, Indigenous, and People of Color (BIPOC).

We are looking for someone who is:

• Empathetic – Treats all individuals with dignity and respect.
• Familiar with Oakland – Personal or professional experience in the community.
• Knowledgeable of Resources – Understands services available in Alameda County.
• Situationally Aware – Quickly assesses and responds to evolving situations.
• Customer-Focused – Committed to meeting community needs and expectations.
• Leadership Skills – Takes initiative, especially in medical situations.
• Team Player – Works effectively within a MACRO crew and with first responders.

What you will typically be responsible for:

• Engaging the Community – You will relate to diverse individuals using a trauma-informed approach.
• Assessing Needs – You will be evaluating mental, social, and functional status; support problem-solving.
• Working as a Team – You will be collaborating within a MACRO crew in high-pressure situations.
• Interacting with Respect – You will be engaging the community with empathy, tact, and professionalism.
• Using Technology – You will be performing data entry and operating computer systems and mobile devices.
• De-escalating Situations – You will be managing confrontations and maintaining composure under stress.
• Providing Medical Support – You will be taking the lead when medical intervention is required.
• Coordinating with Responders – You will be working alongside other first responders on the scene.

Read the complete job description by clicking this Emergency Medical Technician (MACRO).

*Click on the link below to see a video on what it's like to work for the City of Oakland!

Working for the City of Oakland

A Few Reasons You Might Love This Job:

• You will have the opportunity to make a meaningful difference in the community.
• You will engage directly with people and create positive change.
• You will thrive in a dynamic, fast-paced, first-response environment.
• You will work beyond the office, actively connecting with the community. 
• You will play a key role in transforming public safety in Oakland.

A Few Challenges You Might Face in This Job:

• Adjusting to Non-Traditional Hours – You will work an alternative schedule.
• Handling Stressful Situations – You will need to operate effectively in high-pressure environments.
• Balancing Work and Community Life – You may serve in the same area where you live, which can present unique challenges.
• Providing Solo Medical Care – You will act as the primary medical responder with limited support.

Competencies Required:

• Adaptability: Responding positively to change and modifying behavior as the situation requires
• Attention to Detail: Focusing on the details of work content, work steps, and final work products
• Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships
• Critical Thinking: Analytically and logically evaluating information, propositions, and claims
• Establishing Credibility: Doing what one commits to doing and respecting the confidentiality of information and concerns shared by others.
• Handling Stress: Maintaining emotional stability and self-control under pressure, challenge, or adversity
• Interpersonal Savvy: Considering and responding appropriately to the needs and feelings of others in different situations
• Legal & Regulatory Navigation: Understanding, interpreting, and ensuring compliance with laws and regulations
• Oral Communication: Engaging effectively in dialogue
• Professional Impact: Presenting self as a positive representative of the organization
• Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability
• Safety Focus: Showing vigilance and care in identifying and addressing health risks and safety hazards
• Teamwork: Collaborating with others to achieve shared goals 
• Using Technology: Working with electronic hardware and software applications
• Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace

This recruitment will produce two eligible lists. The restricted list will be for full-time, permanent part-time, or part-time City and Port of Oakland employees who maintain employment for the duration of the recruitment and pass all stages of the recruitment process. The open list will be for all other applicants who pass all stages of the recruitment process. 

This is a public contact position. The City highly encourages all bilingual candidates to apply! Some positions may require bilingual skills in Spanish, Cantonese, or Mandarin. Under the authority of Civil Service Rules Section 5.03, if a position requires bilingual language skills, only those candidates who have indicated they are bilingual in the required language(s) will be referred. Bilingual candidates will be required to successfully pass a language proficiency test if selected for hire.

Any combination of education and experience that is equivalent to the following minimum qualifications may be acceptable:

Education: 

High school diploma or equivalent.  

Experience:

None required. Previous experience delivering emergency medical services and/or working for an ambulance company is desirable. Experience working with Oakland community members is highly desirable.

Desirable Qualifications:

• Six months of experience in Alternative Response within a public safety, first responder agency in Oakland or comparable cities.
• Bilingual Communication: Speaking, reading, writing in a second language.
• Trained knowledge of shared Community Health Records data systems withing Alameda County.
• Experience in the principal and techniques of Trauma Informed Care.
• Basic computer systems and software applications electronic equipment and other electronic mobile devices to perform 1:1 communication, data entry, and record keeping.

License or Certificate / Other Requirements

Individuals who are appointed to this position are expected to operate automotive vehicles in the performance of assigned duties.   Individuals must possess and will be required to maintain a valid California Class “C” issued by DMV throughout the tenure of employment.

Must possess a current Basic Emergency Medical Technician license/certification that meets the standards of the California Emergency Medical Services Authority and be able to obtain and maintain accreditation in the Alameda County Emergency Medical Services (EMS) District throughout the tenure of employment.

Must possess a current Alameda County EMS Agency approved certification for Cardiopulmonary Resuscitation (CPR) Basic Life Support (BLS for Health Care Provider) throughout the tenure of employment.

OTHER REQUIREMENTS 

Must be eighteen (18) years of age or older by the application closing date.

Must pass a thorough background investigation.

Must be a U.S. citizen or legally authorized to work in the United States.

Must have an acceptable driving record.

Must be physically capable of performing all required tasks, including rigorous activities associated with emergency operations, and meet California Department of Motor Vehicle visual acuity standards necessary to maintain the required licenses.  Fitness will initially be determined by ability to pass a medical evaluation.

Vision must be 20/20 corrected or uncorrected with both eyes with an acceptable level of color vision. 

May be required to wear a uniform when on duty and out in the field.

Bilingual skills are highly desirable.                                                          

Must be willing to work irregular hours including nights and weekends.

The Recruitment Process:

The City of Oakland works with a Civil Service system. Applicants apply online, and HR staff reviews their experience, education, and training listed on the application against the “minimum qualifications” listed for each position.

Candidates who demonstrate that they meet the minimum qualification requirements are then invited to participate in an assessment process (or testing) to measure their knowledge, skills, and abilities in job-related areas.

Candidates who do not demonstrate that they meet the minimum qualification requirements will have an opportunity to request a final review. Candidates must request a final review within 5 business days of being notified that they did not meet the minimum qualifications.

In the final review, candidates may clarify information already provided on their application. No additional work history, education, or certifications will be accepted. Any decisions made during this review process will be final.

 

For this recruitment, all qualified applicants will be invited to the structured interview (sometimes referred to as an Oral Exam).  The tentative date of the structured interview is the week of April 21, 2025.

For some recruitments, more than one type of assessment may be used. Depending on the number of candidates who pass the first assessment (multiple-choice test, structured interview, writing exercise, performance exam) you may be asked to complete a secondary assessment before the recruitment is finalized. If a secondary assessment is scheduled, you will be notified by email with specific details. If a secondary assessment is not scheduled, department hiring interviews will occur during this time frame.

Candidates who pass each stage in the process will be placed on an eligible list. Some candidates may receive extra points, for example, if you are a Veteran with an honorable discharge, or if you are a current City of Oakland resident. If you’re applying to a “restricted” posting and you are eligible as a current City employee, you may also receive additional points for your City service. Extra points are only applied to passing scores, so if you do not pass every element of the testing process, you cannot use extra points to pass.

The City of Oakland reserves the right to modify the selection process and date of examination as necessary to conform to administrative or business necessity. The information contained in this announcement is subject to change and does not constitute either an expressed or implied contract.

 

What’s in it for you? 

• 15 paid holidays 
• Vacation: 2 weeks per year minimum with the ability to accrue more depending on public sector years of service
• Retirement: CalPERS (California Public Employees’ Retirement System) with a pension formula of 2.5% @ 55 (for Classic CalPERS members) and 2% @ 62 for new CalPERS members. Classic Employees contribute 8% of pre-tax wages. The City of Oakland does not participate in Social Security
• Health: The City of Oakland pays the full cost of employee and eligible dependent coverage at the Kaiser rate. Other plans include Anthem, Blue Shield, United Health Care, and other HMO and PPO plans
• Dental: Delta Dental full premium for employees and eligible dependents
• Vision: VSP full premium for employees and eligible dependents
• Sick leave: Employees accrue 12 days per year
• Deferred Compensation: 457(b) pre-tax plan and an after-tax ROTH 401(k)plan
• Other benefits include a Flexible Spending Account, Wellness Program, Employee Assistance Program, Tuition Reimbursement, Life Insurance up to $200k & Employee Training.

Applicants are required to submit criminal history information upon request after receiving a conditional offer of employment. If the requested information is not furnished in a timely manner, applicants will not qualify for further consideration and will be removed from the eligible list.

Disaster Service Workers

All employees are designated Disaster Service Workers through state and local law. Employees are required to complete all Disaster Service Worker-related training as assigned and to return to work as ordered in the event of an emergency.

How to Apply

Apply prior to the closing time of the job announcement and allow at least two to three hours to submit your application if you are a new user of the system. APPLICATIONS ARE ACCEPTED ONLINE ONLY. You may apply and view current openings by visiting our employment opportunities webpage at:

http://agency.governmentjobs.com/oaklandca/default.cfm.

If you do not have access to a computer, there are computer stations available at any City of Oakland Public Library. There are also workstations at the Human Resources Management Department, 150 Frank H. Ogawa Plaza, 2nd Floor, Oakland, CA 94612. Workstations are available during regular business hours (normally 10:30 a.m. to 5:00 p.m.).  

Our online application system is provided by GovernmentJobs. 

If you have problems while applying online, please contact GovernmentJobs Live Applicant Support at (855) 524-5627 between 6:00 AM and 5:00 PM Pacific Time, Monday - Friday.   You may also call the City of Oakland Human Resources Management Department during regular business hours at (510) 238-3112 for information; however, we are unable to provide technical support for the online application system. For recruitment-specific questions, please contact Melissa Davis at mdavis3@oaklandca.gov.

Salary : $75,462 - $92,643