What are the responsibilities and job description for the P/T Seasonal Customer Service Attendant (Aquatics) position at City of Ocala?
1. Welcomes visitors and answers incoming telephone calls.
2. Operates cash register to record price, compile printed list, and display cost of customer purchase, and tax on monitor screen.
3. Reads and records totals shown on cash register tape and verifies against cash on hand.
4. Makes change, cashes checks, and issues receipts or tickets to customers. Records amounts received and prepares end-of-day financial reports.
5. Monitors spectators and participants at recreation programs, events, and activities to ensure orderly conduct.
6. Sweeps, mops, scrubs floors and restrooms. Refills soap dispensers, toilet paper and paper towels in rest rooms and/or lounge areas or centers on a daily basis. Cleans windows, tables and chairs. Empties trash and garbage containers.
7. Provides support for department special events before, during, and after the event in the areas and for functions relative to essential job duties and/or otherwise assigned.EDUCATION AND EXPERIENCE
High school graduate or GED preferred; or up to six months related experience or training; or equivalent combination of education and experience.
PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS
Valid Florida Operators Driver's License
Aquatics specific: Food Handler CertificationCOMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies:
• Adaptability - Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Arrives at meetings and appointments on time.
• Business Acumen - Understands business implications of decisions; Displays orientation to profitability.
• Cost Consciousness - Develops and implements cost saving measures; Contributes to profits and revenue .Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. • Initiative - Asks for and offers help when needed.
• Innovation - Generates suggestions for improving work; Develops innovative approaches and ideas.
• Interpersonal - Focuses on solving conflict, not blaming; Listens to others without interrupting.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Includes appropriate people in decision-making process; Makes timely decisions.
• Leadership - Accepts feedback from others.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
• Planning/Organizing - Uses time efficiently.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Teamwork - Balances team and individual responsibilities; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.
• Written Communication - Writes clearly and informatively; Able to read and interpret written information.
Language Ability:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Math Ability:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability:
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Computer Skills:
To perform this job successfully, an individual should have knowledge of Internet software and Active Net point-of-sale or equivalent order processing system.
Supervisory Responsibilities:
This job has no supervisory responsibilities.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly exposed to wet or humid conditions (non-weather) and outdoor weather conditions. The employee is occasionally exposed to toxic or caustic chemicals and risk of electrical shock.
The noise level in the work environment is usually moderate. Occasional exposure to a loud environment that can be expected at concerts, events, and projects.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; talk or hear and taste or smell. The employee is frequently required to reach with hands and arms. The employee is occasionally required to walk; sit and stoop, kneel, crouch, or crawl.
Salary : $16
