What are the responsibilities and job description for the Service Desk Technician position at City of Olathe, KS?
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Employment Type
Full TimeJob Summary
Are you a tech-savvy problem solver with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy tackling technical challenges head-on? If so, we have an exciting opportunity for you! Join our team as a Service Desk Technician and be at the forefront of supporting City staff with their IT needs. From troubleshooting hardware and software issues to providing timely resolutions, this role offers a dynamic and rewarding environment where your skills will make a real difference. This is an on-site position, requiring presence at our Olathe office. This position is not remote work.
The City of Olathe is a great place to grow in your career! This position is on a tiered progression structure with anticipated job responsibilities and starting pay based on experience. If you're ready to take your career to the next level in the world of IT support, apply now!
Hiring Range: $23.00 - $31.40 an hour based on experience
For more details, review the full job details and requirements below.
A Service Desk Technician I provides first-line technical support to internal staff. The primary responsibility will be to provide audiovisual, desktop and mobile support, as well as answer inquiries. This position is part of a three-level career progression of Service Desk Technician I, II, and III.
Key Responsibilities
- Provides IT Support and assistance to ensure audiovisual (AV) systems function seamlessly during meetings, presentations, and events, as well as conferencing applications such as Zoom, Teams, TeamViewers, etc.; provided IT support related to technical issues involving Microsoft’s Suite of Business Applications.
- Performs hands-on installation at the desktop level, of hardware, software, file backups, and system configurations; provides basic technical support at the network level, including LAN connectivity, mobile routers, mobile devices, and security; provides basic remote access solution implementation and support for VPN and Nemotion.
- Monitors the remote monitoring and management system alerts and notifications and responds accordingly through service tickets; provides communication with customers, keeping them informed of incident progress, and notifying them of impending changes or agreed outages.
- Provides support to audiovisual and computer equipment in conference rooms as well as conferencing applications such as Zoom, Teams, TeamViewer, etc.
- Participates in on-call rotation for after-hours emergency support if in a full-time role.
Qualifications
Experience: A minimum of one year of relevant experience in desktop support is required. The ideal candidate should possess strong technical acumen, excellent communication skills, and a passion for delivering top-notch customer service. An associate degree or two years of college coursework in information technology, computer science, or a related field may be substituted for experience.
Education: A high school diploma or equivalent is required. Preference is given to candidates with an associate degree in information technology, computer science, or related field.
Licenses & Certifications: A valid driver's license and favorable driving record are required.
Language: Proficiency with verbal and written English language is required. Additional proficiency with Spanish and American Sign Language is preferred.
Salary : $23 - $31
