Recreation/Community Services Manager

The Position

Examples of Essential Functions

• Manages, plans, organizes, and directs the operations, activities, facilities, programs, and special events for multiple areas within the Recreation & Community Services Department.
• Participates in the development and implementation of departmental goals, objectives, policies, and priorities.
• Monitors and evaluates the efficiency and effectiveness of programs and service delivery methods; analyzes community recreation needs.
• Identifies and implements opportunities for improvements; reviews new program recommendations and implements programs that will encourage and support community services by enhancing recreational, educational, cultural, and health focused programs and activities.
• Supervises and directs the activities of staff including employee selection, work assignment, performance evaluation, employee development, disciplinary action, and complaint resolution.
• Plans, directs and reviews the work plan for assigned recreation programs and services; delegates work activities, projects and programs; monitors and evaluates work products, methods and procedures; meets with staff to identify and resolve problems.
• Manages, develops, and participates in the administration of the Department's budget; ensures resources are allocated properly and expenditures are monitored for budgetary compliance.
• Develops or directs the preparation of grant proposals, corporate sponsorships, donations, and other fundraising opportunities to fund services and programs; participates in the pursuit of alternative funding sources to support assigned programs; monitors funds received from outside funding sources.
• Collaborates and develops partnerships with and among community organizations, schools, various agencies, and City staff to expand and increase service delivery and promote Department programs, events, projects, resources, and services.
• Directs the preparation and coordination of public outreach activities and materials to promote programs and services.
• Prepares and presents a variety of reports and presentations to City administration, City Council, commissions, boards, and other community groups.
• Coordinates capital improvement projects with other divisions and departments as it relates to the function and programming of assigned facilities and projects.
• Negotiates and administers contracts for services; prepares bid documents and contract specifications; evaluates and monitors contractor and vendor performance.
• Monitors current trends by participating in professional organizations; researches developments related to recreation operations and incorporates new developments into programs as appropriate.
• Provides guidance in responding to and resolving public inquiries; resolves more complex complaints and inquiries.
• Participates in emergency response management.
• Performs other related functions as assigned.

• Administrative principles and practices, including goal setting, program development, implementation, and evaluation, and supervision of staff, either directly or through subordinate levels of supervision.
• Principles and practices of public administration and contract management.
• Recreation and Community Services programs.
• Research methods and report writing techniques.
• Principles of team building and program management.
• Data tracking and performance measurement.
• Local government organizational structure, functions and management practices as applied to the development, analysis, and evaluation of programs and operational needs of the assigned program areas.
• Principals and techniques of budget management, process and controls.
• Recreational, cultural, age-specific, and social trends within the community.
• Modern office practices, methods, computer equipment and computer applications.
• English usage, grammar, spelling, vocabulary, and punctuation.
• Techniques for effectively representing the City in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.
• Techniques for providing a high level of customer service by effectively handling the public, vendors, contractors and City staff.

• Supervise, train, coordinate and evaluate the work of staff and/or contractors.
• Recommend and implement goals, objectives, and practices for providing effective and efficient services.
• Exercise sound judgement and demonstrate initiative.
• Analyze, interpret and present administrative and technical information effectively.
• Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
• Communicate clearly and concisely both orally and in writing.
• Develop and implement goals, objectives, policies and procedures.
• Develop and maintain effective working relationships with elected officials, community organizations, local government agencies, non-profits, commission members, other City employees and the general public.
• Interpret, apply, explain, and ensure compliance with Federal, State, and local policies, procedures, laws, and regulations.
• Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
• Use English effectively to communicate in person, over the telephone, and in writing.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Establish and maintain a variety of filing, record keeping, and tracking systems.
• Understand local community problems and recommend feasible solutions.

Qualification Guidelines

• Valid Class C California driver’s license at time of appointment.
• Acceptable driving record at the time of appointment and throughout employment.

• Master's degree in recreation, public administration, or a related field.
• Bilingual in Spanish.

Supplemental Information

• List any relevant experience and education that demonstrates that you qualify for the position.
• List all periods of employment for at least the past 10 years, beginning with your most recent or present employer (including, if applicable, all employment with the City of Ontario).
• Separately list each position held, including different positions with the same employer.