What are the responsibilities and job description for the Administrative Intern - Information Technology and Cybersecurity position at City of Ontario?
Administrative Intern – Information Technology and Cybersecurity
Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. This recruitment may close at any time without notice.
The City of Ontario Information Technology Agency has excellent part-time internship opportunities for motivated individuals interested in gaining valuable training and experience in the field of Information Technology and Cybersecurity. The Administrative Interns will have the opportunity to assist with IT operational assignments, tasks, and security. This position plays a vital role in supporting the agency’s mission to revolutionize business operations and security, pushing the boundaries of innovation to achieve exceptional outcomes. The Administrative Intern may be assigned to one of the IT Agency's Divisions: Systems, Operations, Applications, or Cybersecurity. The current opportunities are in the Operations, Applications, and Cybersecurity Divisions.
The Ideal Candidate
The ideal candidate will have a passion for learning and a desire to gain valuable hands-on IT experience in a public sector setting. Working alongside technical support staff, the Administrative Intern will be exposed to a wide range of technical assignments and IT projects including the City's IT Help Desk, asset management, e-waste processing, hardware, computer peripherals, desktop rollouts, requirements gathering, software upgrades, project implementation and coordination, report writing, programming, geographic information system (GIS), and cybersecurity. As with any internship experience, individuals with a desire to learn as much as possible from experienced employees will have the greatest benefit from their internship experience. Additionally, the successful candidates will be role models for the City’s Customer Service Philosophy– Empathy, Respect, and Problem Solving– and emulate the qualities of a "Five Tool Player"– Leader, Thinker, Operator, Communicator, and Public Servant.
The administrative Intern is a paid, part-time/temporary position, scheduled to work no more than 29 hours per week and is not eligible to participate in the City's health insurance or retirement plans.
Completed applications will be reviewed and only qualified applications whose qualifications best meet or exceed the requirements of the position and needs of the City will be invited to participate further in the selection process.
The Information Technology Agency
Our mission at the Information Technology Agencyis to revolutionize business operations, pushing the boundaries of innovation to achieve exceptional outcomes. Every corner of City operations is touched by the transformative power of Information Technology, boosting efficiency and elevating customer service to new heights. 24/7, 365 days a year, we provide unwavering support for the technological solutions that drive the success of all City departments. Our information infrastructure forms the backbone of our operations, connecting networks, telecommunications, servers, computers, software, and the latest mobile and field equipment. Behind this cutting-edge technology stands a team fueled by integrity, professionalism, and an unyielding spirit of collaboration. Our commitment to delivering consistent and reliable IT services is the bedrock of our agency. Together, we're charting an exciting course towards a future where possibilities are limitless. Join us on this transformative journey as we embrace the challenges of the digital era and unleash the true potential of technology to shape a brighter tomorrow. The City of Ontario Information Technology Agency invites you to be a part of this inspiring journey!
The City of Ontario
The City of Ontario is a dynamic leading community in the Inland Empire with a variety of full-time and part-time employment and volunteer opportunities. Ontario enjoys the reputation of being a progressive City which provides solid leadership to its citizens and to the business community. The City provides a full range of services to the community including, but not limited to: Police, Fire, Management Services, Community Life & Culture, Community Development, Economic Development, Public Works and the Ontario Municipal Utilities Company. The City’s team is staffed with approximately 1,517 full-time equivalent diverse and talented employees who work to support a common goal of providing excellent service to the community.
The City’s vision for the future is very exciting, and we foresee tremendous growth within the years to come. We welcome you to view the City of Ontario’s 2025 State of the City video by clicking on the link below as well as the other links to learn more about the City:
State of the City Smart Ontario | The Ontario Plan Downtown Ontario |
The essential functions typically performed by the Administrative Intern assigned to the Information Technology Agency include the following:
- Assists members of management, professional, and technical staff by performing basic administrative and technical assignments.
- Responds to requests for information.
- Provides GIS and computer technical support.
- May operate a city vehicle in the performance of job duties.
- Assists with imaging and configuring computers and other related equipment for city staff.
- Assists with answering the Help Desk phone line and monitoring online ticket requests.
- Assists with troubleshooting technical issues related to software systems, computers, laptops, phones, and other devices.
- Maintains and reviews City equipment asset database.
- Assists with maintaining City surplus and e-waste equipment.
- Assist with processing software access requests.
- Maintains and reviews software assets and licenses citywide.
- Assists with installing software applications and troubleshooting issues.
- Assists with testing software updates and new releases.
- Assists with preparing and maintaining software documentation and analytics reports.
- Assists with researching software applications solutions.
- Assists with researching and evaluating current and new security strategies to protect confidential digital information.
- Assists with researching potential cyber threats and proposing countermeasures to help secure the City's network.
- Assists with developing cybersecurity and IT policies and procedures.
- Assists with creating security awareness materials.
- Assists with maintaining and reviewing City equipment asset database.
- Assists with creating technical documentation and training guides for security tools.
- Assists with report creation or data analyses utilizing data from software systems and databases.
Education
Equivalent to completion of two years of college at an accredited college/university with major course work in Information Technology, Information Systems, Geographic Information Systems (GIS), Computer Science, Computer Science, Data Science/Analytics, Cybersecurity, or a related field.
NOTE: Proof of successful completion of two years of college coursework must be provided by way of attachment to your online application or as an email attachment sent to the Hiring Agency Representative at, or before, time of the reference check process. Acceptable forms of proof include Unofficial Transcripts, Official Transcripts, Photos and/or Photocopies of Institutional Degree/Certifications. Failure to provide the required documentation at, or before, time of the reference check process will result in disqualification.
Licenses
Valid California Class C driver's license and an acceptable driving record at the time of appointment and throughout employment.
Desirables
Current enrollment in upper division courses of a Bachelor's Degree program or recently graduated from a Bachelor’s Degree program related to Information Technology, Information Systems, Geographic Information Systems (GIS), Computer Science, Computer Science, Data Science/Analytics, Cybersecurity, or a related field. Basic knowledge of devices such as computers, laptops, mobile phones, and printers. Knowledge of operating systems and programs including Windows and Microsoft Office. Knowledge of SQL queries, mapping with the ArcGIS software suite, and/or programming with Python, JavaScript or similar programming languages. Knowledge of cybersecurity frameworks and best practices.How to Apply
Apply online by clicking on the "Apply" link at the top of this announcement. If this is the first time applying for a position using governmentjobs.com you will be prompted to create a new user account, otherwise log in with your user name and password. Your application and responses to any supplemental questions will be used to evaluate your qualifications for this position. It is suggested that your application include the following:
- List any relevant experience and education that demonstrates that you qualify for the position.
- List all periods of employment for at least the past 10 years, beginning with your most recent or present employer (including, if applicable, all employment with the City of Ontario).
- Separately list each position held, including different positions with the same employer.
NOTE: Transcripts from colleges, universities or technical schools outside of the United States must be assessed for U.S. equivalency by a NACES educational credential evaluation service. Failure to provide a transcript or credential evaluation report will result in your application being rejected and you will not be able to continue in the selection process for this position.
Application Process
Applicants are required to submit required certification(s) or other required documentation as outlined in the Qualifications Guideline section of this bulletin. Please use the attachment function found on the City's online application to attach copies of the requested certification(s) or other documentation. Failure to attach required certifications may result in the rejection of your application. Please contact the Human Resources Department if you have any questions regarding the application process.
Your application is the primary tool used to evaluate your job qualifications. It is important that your application show all the relevant education and experience you possess. List all periods of employment, beginning with your most recent or present employer (including, if applicable, all employment with the City of Ontario). List any experience that may help you to qualify for the position. List separately each position held, including different positions with the same employer. Resumes may be included but will not substitute for the employment history section. Failure to complete these sections may result in the rejection of your application.
Supplemental Questions
To complete your application for this position you will be prompted to respond to supplemental questions. This information will be used as part of the application screening and selection process and is designed to help you present your qualifications for this position. This may include a selection step in which your application and supplemental questions are reviewed and scored by a panel of raters familiar with this position.
Incomplete responses, false statements, omission, or partial information may result in disqualification from the selection process. Your responses should be consistent with the information provided on your application.
Please provide succinct, concise, descriptive, and detailed information for each question. If you have no experience, write "no experience" for the appropriate question.
Email Notices
Email is the primary way that the Human Resources or Hiring Department will communicate with you. Please check your email account (including the SPAM folder) on a regular basis for any emails related to the application or selection process. Emails from the city of Ontario will come from "@ontarioca.gov" or "governmentjobs.com." If you change your email address after submitting your application please visit governmentjobs.com and update your profile.
Frequently Asked Questions
If you have any additional questions regarding the application process, please refer to our Frequently Asked Questions page.
Salary : $21 - $26
