Information Technology Administrator

Job Title: Information Technology Administrator

Department: Information Technology

Reports To: Information Technology Director

FLSA Status: Exempt             

Prepared by: Human Resource                

Prepared Date: 10/2024       

SUMMARY

Information Technology Administrator in this position is to oversee and maintain all aspects of the City’s computer infrastructure as well as manage all aspects of the programs’ structures and designs for effective use

NATURE OF WORK

The IT Administrators will review the City’s computer systems to ensure that all aspects are operating efficiently. IT Administrators will troubleshoot problems, configure hardware and software, implement back up processes and assess systems for upgrades or replacement. This person is expected to learn emerging technologies and resolve any issues involved in integrating new technologies with existing systems. The IT Administrator is a key technical resource, providing advice, training and technical support for various projects. This position also works closely with the Information Technology Director in evaluating current systems and aligning the City’s objectives with the strategy for technology.

KEY RESPONSIBILITIES

• Implantation and development of the City’s information systems and technology goals, objectives, policies and procedures.
• Prepare and monitor information systems-related budget items as related to staffing, equipment, software licensing/maintenance, materials and supplies. Implement information systems technologies and processes to improve operational efficiency
• Troubleshoot problems, configure hardware and software, implement back up processes and assess systems for upgrades or replacement. Install and manage these systems, conduct updates, create passwords and run check for viruses and spyware.
• Assist and participate in the development of the information systems and technology work plan; assign activities, projects and programs, monitor workflow; review and evaluate work products, methods and procedures - both of assigned staff and/or outside consultants.
• Manage the City’s technology infrastructure, including servers, workstations, printers, network equipment, telecommunications equipment and audio-visual equipment
• Performs related work as required.

KNOWLEDGES, SKILLS AND ABILITIES

• Principles and practices of information systems and technology.
• Ability to assess existing network serves, operating systems and security programs.
• Ability upgrade existing hardware and software programs.
• Install and implement effective security systems.
• Troubleshoot problems with systems and programs
• Ability to install and configure computer systems, hardware, and peripherals.
• Act independently and make decisions conforming to the City’s policies, procedures, standards and ordinances.
• Perform all job duties in an organized and efficient manner with the ability to adjust priorities and perform multiple tasks
• Must have a friendly disposition and good customer service skills in order to clearly and effectively communicate technical situations to non-technical personnel.
• Some working knowledge of the most current released version or the immediate predecessor of Microsoft Office and related Microsoft Office automation products.
• Some knowledge of Internet browsers.
• Considerable understanding of the inner workings of personal devices, such as desktops, laptops, tablets, smart phones.
• Ability to adhere to established standards, and complete projects within stringent time schedules.
• Ability to handle multiple tasks at once, prioritize, and demonstrate excellent follow-through on each task assigned.
• Ability to perform well under pressure.
• Ability to analyze and diagnose problems quickly, and to make recommendations for workable solutions within prescribed standards.
• Ability to maintain professional working relationships with fellow employees, users, and the general public.
• Ability to express oneself clearly and concisely, both orally and in writing.
• Ability to work closely with and explain sophisticated technology and processes to end user community.
• Must be willing to work overtime, night, weekends, and holidays when required to meet critical deadlines and/or to perform routine maintenance and systems upgrades/repairs.
• Ability to work productively in teams
• Knowledge of Cisco or similar next generation firewalls
• Knowledge of VMware or similar principals
• Knowledge in advanced networking including routing, plans, and access control
• Working knowledge of relevant operating systems, software, and programming

EDUCATION

Bachelor’s degree in information systems, Information Technology, Computer Science, or related technology degree OR

At least five (5) years of experience that is directly related to the duties and responsibilities specified.

A directly related higher degree from an accredited institution may be substituted for up to five (5) years of experience

EXPERIENCE AND TRAINING

Five (5) years of increasingly responsible professional experience in the administration or management of an information systems operation.

SPECIAL REQUIREMENTS

Valid Florida Driver's License

Must be able to successfully complete FDLE fingerprint and background check.

Advanced knowledge of computer systems administration, network infrastructure, and enterprise software administration.

EXPERIENCE AND TRAINING

Must possess and maintain a valid Florida Driver's license.

SPECIAL REQUIREMENTS

Ability to type 40 wpm

Extensive knowledge of computers and proficiency in Microsoft Office Word, Outlook, Excel, and Power Point applications.

Some knowledge of Microsoft Publisher and Access desirable.

SUPERVISION RECEIVED

General and specific assignments are received as to beats or details and work is normally performed with latitude for the use of independent judgment in the selection of work methods and procedures, subjects to review through analysis of reports, personal inspection, and discussion

SUPERVISION EXERCISED

Directs and coordinates the work of Police Corporals and Officers; general and specific assignments are received as to details and work is normally performed with latitude for use of independent judgment in the selection of work methods and procedures, subject to review through analysis of reports, personal inspection, and discussion; may be assigned to direct the work of Police Department employees who perform support services and duties.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

On a continuous basis sit at a desk and/or stand for long periods of time. Frequently required to walk. Frequently required to see, hear, and talk with employees and the public. Frequently required to read and/or present documents, write or use keyboard to communicate through written means, use a calculator to compute figures. On occasion it is requested to climb or balance, stoop, kneel, crouch, or smell. Intermittently twist and reach office equipment. On occasion it is required to lift or carry weights up to 20 pounds. Specific vision requirements include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Employment At-Will

Employees have a work-at-will relationship throughout their employment. This means that employment is for an undefined period. Either the employee or the City OF Opa-Locka, without cause or notice, may terminate it.

Equal Employment Opportunity/EEO

The City of Opa-Locka is committed to a policy of equal employment opportunity for all employees and applicants. Under this policy, all employees and applicants will be treated fairly and equally, and the City of Opa-Locka will comply with all applicable local, state, and federal employment discrimination laws. These protections extend to all management practices and decisions, including recruitment and hiring, performance appraisals, promotions, termination, training, and career development. selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, volunteers, subcontractors, vendors, and clients.