What are the responsibilities and job description for the Customer Service Specialist - Utility Billing position at City of Orange City?
JOB SUMMARY
The Utilities Billing Customer Service Specialist performs routine to moderately complex clerical work in utility billing. Responsibilities include, but are not limited to payment collection, cash balancing, bill review, and customer service. This position reviews required documentation and establishes new services
ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Customer Service (70%)
- Accepts payments via in person, online, mail or drop boxes
- Assists residents with their questions regarding billing and consumption
- Generate work orders and assist with determining if there may be a leak(s)
- Performs customer service duties; answers the telephone; provides accurate information to citizens, responds to inquiries regarding service, billing, account histories, and / or forwarding calls to appropriate departments; greets customers with courtesy in a timely manner; establishes new service for residential and commercial accounts
- Researches and records account payments from customers either personally, online, through a night box, and / or mail; prepares necessary correspondence with customers regarding payments and / or insufficient checks
- Updates customers' accounts as necessary; posts data and makes arithmetic calculations with speed and accuracy using a calculator or register by touch
- Resolves customer complaints regarding utility bills and / or services
- Reports and Records (20%)
- Performs general clerical / technical work as required including, but not limited to typing reports and correspondence, copying and filing documents, faxing information, processing and distributing daily mail; ensures the proper maintenance of department records; maintains files with efficiency
- Prepares and submits penalty adjustments to supervisor for approval
- Receives cash, check, and credit card payments or deposits and issuance of appropriate receipts; verifies amounts, records receipts in the billing software, and prepares funds for deposit; prepares daily deposits, cash summaries and copies of summaries for the Finance Department
- Types, prepares, copies, files, mails and / or transmits public complaints, applications, public notice advertisements, check / refund requests, monthly reports, correspondence, and other various records, forms and reports
- Utilizes spreadsheets to input data to reconcile along with documents reports from software
- Parks and Recreation Reservations (5%)
- Creates Park Reservations for citizens and coordinates directly with the Parks and Recreation Division
- Electronic Meter Maintenance (5%)
- Researches meter data using various online sources to respond to citizen inquires for high consumption and / or leaks
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing or activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
REQUIRED EDUCATION AND EXPERIENCE
PREFERRED EDUCATION AND EXPERIENCE
ADDITONAL ELIGIBILITY REQUIREMENTS
COMPETENCIES
WORK ENVIRONMENT
Primarily, works indoors in an office environment
Typically, performs work in standard office lighting with significant exposure to a computer monitor
Moderate noise level in the work environment
PHYSICAL DEMANDS
SCHEDULE
BENEFITS
This position will be posted through February 18th, 2025 at 5pm. Applications must be submitted prior to this deadline to be considered.
Equal Opportunity Employer M / F / V / D
The City of Orange City is a Drug-Free Workplace.
Individuals selected for employment must first pass a background and driving history check before commencing work with the City of Orange City.
Salary : $22
