Centralized Intake Worker

Salary : $41,925.00 - $69,875.00 Annually

Location : Marion, WV

Job Type : Full-Time

Job Number : BSS25CI003

Department : Human Services

Division : Bureau for Social Services - Central - Centralized Intake

Opening Date : 01 / 27 / 2025

Closing Date : 2 / 4 / 2025 11 : 59 PM Eastern

General Description

Posting Number BSSCI003

These positions perform work as a first line of defense in alleviating the abuse / neglect / exploitation of children and vulnerable adults within the state. These positions receive and professionally assess telephone calls and conduct thorough interviews dealing with possible mistreatment, neglect, and potential abuse. These positions are the initial contact point for possible abuse victims and act as an advisor to the resolution of client issues. They participate in a 24-hour on-call rotation and mandatory overtime to ensure continuous coverage. These positions communicate / coordinate with law enforcement if there is an emergency situation. Perform related work as required.

Example of Duties and Responsibilities

Responsibilities may include, but are not limited to :

• Answering and assessing incoming calls regarding possible cases of mistreatment, neglect and abuse of children and at-risk adults statewide.
• Communicate with Child and Adult Protective Service Workers and their supervisors when situations deem necessary.
• Communicate with law enforcement personnel when citations deem necessary.
• Prepare necessary reports and records to reflect the employee's daily activities.

Applicants must possess a valid WV driver's license, and reliable transportation. Applicants also must have strong communication skills, both oral and written, and maintain detailed case records and extensive documentation. Overtime hours and frequent travel may be required. Successful completion of a background check is required for employment.

Counties of work : Marion or Kanawha

Position Number(s) : 0511P03922

DoHSJobs

Minimum Qualifications

Education :

Bachelor's degree from an accredited college or university.

Experience : None.

Note : At the appointing agency's discretion, competitive applicants may receive probationary appointment pending official verification of the qualifying training, examination or certification. The qualifying training, examination or certification must be verified before the employee may be certified permanent.

About the Organization

The Bureau for Social Services champions the security, permanence, and welfare of children and vulnerable adults, empowering individuals and strengthening families. Formerly the Bureau for Children and Families, the Bureau for Social Services operates under the West Virginia Department of Human Services, serving children, adolescents, and vulnerable adults facing abuse, neglect, or financial exploitation. Equipped with extensive training to handle delicate situations with compassion and dignity, these workers contribute to the advancement of a vibrant and healthy West Virginia by facilitating access to crucial healthcare, essential social services and benefits, and fostering safe, supportive, and healthy environments. Through this hard work, at risk populations can begin to thrive within the community.

Discover the amazing benefits awaiting you if employed by the State of West Virginia. With approximately 10 hours of annual leave and 12 hours of sick leave accruing monthly, your time off is secure and grows with your tenure. Ensure your health with comprehensive coverage Plan for the future with confidence through our and options. Take advantage of programs like and tuition assistance. West Virginia offers more than just a job-it's a commitment to your well-being and future.

Part-time permanent employees who work an average of 30 or more hours per week over the course of a year, are eligible to receive benefits. Temporary employees who work 30 hours or more are eligible for insurance benefits only.

Salary : $41,925 - $69,875