What are the responsibilities and job description for the Account Clerk lll position at City of Oxnard?
The City of Oxnard's Billing and Licensing Division is seeking a Senior Customer Services Representative/Account Clerk III with strong technical and leadership skills. The ideal candidate will demonstrate excellence in customer service.
WHAT YOU'LL DO:
- Perform general clerical duties including data entry, filing, mailing correspondence, , scheduling meetings, handling emails, answering phones, and welcoming clients
- Provides backup coverage for other department support staff on a relief basis
- With a high level of detail, handle cashiering, point of sale payment processing, data entry, account maintenance, and general ledger journal entries for assets, liabilities, revenues, and expenses
- Prepares accounting related billing information and enters data into financial system for accounts receivable; balances preliminary reports and verifies data, performs reconciliations and auditing function
- Prepares and/or verifies bank deposits; verifies daily bank statements of deposits against records of daily cash transactions; reconciles records of utility payments to the general ledger
- Handles the more difficult customer relations situations involving upset and dissatisfied customers, requiring a high degree of sensitivity and the use of sound judgment; responds to complaints from customers and the public and takes action to resolve the complaint
- Respond, and monitor staff responses, to correspondence and telephone calls; train and perform lead responsibilities over lower level staff
- Pay strong attention to detail for managing work orders, schedules, appointments, and office supplies
- Ability to multitask and prioritize tasks effectively
Perform other specialized duties relative to area of assignment
PAYROLL TITLE: Administrative Services Specialist
SUPERVISION EXERCISED / SUPERVISION RECEIVED:
As assigned, incumbents may serve as a lead worker, assigning work and monitoring work completion. Receives general supervision on routine items which are performed according to established standards and procedures and receives specific work instruction regarding non-routine matters and deadlines.
DISTINGUISHING CHARACTERISTICS:
This classification is distinguished from the Administrative Services Technician, Senior in that it performs paraprofessional work in support of specialized functions, processes complex transactions, handles escalated issues and may serve as a lead worker making assignments and monitoring work.
WORK SCHEDULE: The normal work week is Monday through Thursday 8:00am to 6:00pm and alternating Fridays 8:00am to 5:00pm. Depending on the area of assignment staff may be assigned to a shift that is outside the standard work hours. The standard work environment varies depending on assignment but is typically either primarily in an office setting or out in the field. The City does not offer hybrid or remote work. Work hours and shifts are subject to change based on operational needs.Essential Functions
(This class specification represents only the core areas of responsibilities; specific position assignments will vary depending on the needs of the Department.)
Provides specialized office work and customer service in support of internal and external customers.
May serve as a lead worker assigning work and monitoring work completion.
Researches, reviews, and provides resolution to escalated issues and complaints; gathers and reviews related detailed information; determines best communication methods and procedures to resolve issues.
Reviews and evaluates business processes and procedures; provides recommendations for improved processes and solutions to customer support issues.
Compiles data and performs basic analysis; provides specialized account support which may include reviewing account history information, resolving discrepancies, and/or making adjustments.
Updates and maintains files, records, documents, and database information; prepares, updates and maintains business process and procedural documentation; prepares audit, financial, and/or other summary reports.
Performs other duties of a similar nature and level as assigned.
POSITION SPECIFIC RESPONSIBILITIES MIGHT INCLUDE:
Positions assigned to administrative support may be responsible for:
- Preparing and/or processing financial transactions and related reports;
- Setting up and maintaining records management systems;
Processing applications and/or permits related to assignment;
- Assisting with budget tracking/preparation.
Positions assigned to customer service may be responsible for:
Handling escalated inquiries;
Researching and adjusting account information;
Calculating and processing refunds;
Correcting account errors;
Assisting with training employees;
Reconciling funds received;
Transmitting and posting electronic files.
Maintaining spreadsheets;
Responding to customers' questions and resolving complaints;
Calculating and processing financial transactions.
Minimum Qualifications
The following are the minimum qualifications necessary for entry into the classification:
EDUCATION AND EXPERIENCE:
- High School Diploma or GED and three (3) years of related experience, including one (1) year of advanced fiscal/administrative support experience comparable to an Administrative Services Technician, Senior with the City of Oxnard in area of assignment; OR
- Associate’s degree (or 60 units) in a related field, and one (1) year of advanced fiscal/administrative support experience comparable to an Administrative Services Technician, Senior with the City of Oxnard in area of assignment
NOTE: To qualify for the educational incentive benefit, candidates must possess a degree level of Bachelor's or above.
LICENSING/CERTIFICATIONS:
Valid California Class C Driver’s License with a satisfactory driving record may be required.
OTHER REQUIREMENTS:
General Information
- Submit NEOGOV/Government Jobs on-line application.
- Complete and submit responses to the supplemental questions, if required.
- Upload resume, cover letter, proof of degree (transcript), or other requested documents.
- Pass the paraeducator exam or provide confirmation of 48 college units
Your application may be rejected as incomplete if you do not include the relevant information in the online application and include the information only on the resume. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted. Cover letters and/or optional resumes are not accepted in lieu of a completed application.
The list of qualified candidates established from this recruitment may be used to fill other full-time, part-time, and temporary assignments.
The selected candidate(s) must pass a thorough background investigation.
NOTE: For most positions, the City of Oxnard relies on office automation (Microsoft Office/Google) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all positions.
This position requires a 12 month probationary period.
Pursuant to California Government Code Section 3100, all public employees are required to serve as disaster service workers subject to such disaster service activities as may be assigned to them.
EQUAL OPPORTUNITY: The City of Oxnard is an Equal Opportunity Employer and welcomes applications from all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, medical condition, disability or sexual orientation.
LEGAL REQUIREMENT: On the first day of employment, new employees must provide proof of citizenship or documentation of legal right to work in the United States in compliance with the Immigration Reform and Control Act of 1986, as amended. The City participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, please contact DHS. 888-897-7781 dhs.gov/e-verify
If you have any questions regarding this recruitment, please contact Brenna Perteet at brenna.perteet@oxnard.org
NOTE: The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice.
New members (as defined by PEPRA), 2% @ 62; "Classic" members 2% @ 55. The employee will be required to pay a portion of their annual earnings toward their retirement. The City of Oxnard does not participate in social security.
Vacation Accrual Rates:
Sick Leave Accrual Rate:
Deferred Compensation:
Bilingual Pay:
Educational Incentive:
Health and dental:
Level One – For employees hired before January 1, 2023, the City contributes $1,543.00 per month toward medical insurance premiums and an additional $74.21 per month toward dental insurance premiums. Employees will receive cash back if the medical plan they choose is less than the City’s monthly contribution of $1,543.00 per month. Employees who waive medical insurance will receive cash back in the amount $1,243.00 per month provided they provide proof of other qualifying coverage. Any unused dental premium monies are paid to the employee. If employees hired prior to January 1, 2023 make any changes to their health plan, they will be placed in level two.
Level Two - For employees hired on or after January 1, 2023, the City will contribute $1,863.00 towards medical insurance premiums with no cash back. Employees who waive medical insurance will receive $500.00 per month cash back provided they show proof of other qualifying coverage. The City will continue to provide $74.21 per month towards dental insurance.
Life Insurance:
Tuition Reimbursement:
Salary : $1,000
