Library Assistant

The City of Palm Desert provides exemplary and sustainable services, amenities and programs for the benefit of the local and surrounding communities. When you interact with a City employee, you will find our collaborative, driven and efficient staff working together to provide strategic solutions for the community and each other. We are a city focused on external and internal customer service and try to find a way to say “yes,” while not compromising the City’s or our own integrity.
Our efforts are guided by our core values:  

• Integrity 
• Stewardship 
• Service 
• Community 
• Innovation 
• Teamwork  

Our employees are passionate about innovation, collaboration and growth, which is supported by the City’s Council and Executive Team. We are an environment that thrives on making changes, pivoting quickly, and is full of movers and shakers. We are constantly striving to improve processes and better our approach so that we can better support the needs of the City. If you have growth mindset and find change exciting, the City of Palm Desert may be your ideal working environment! 

THE OPPORTUNITY

The City of Palm Desert is currently looking for part-time Library Assistants. This role involves handling routine circulation tasks such as checking library materials in and out, as well as behind-the-scenes functions to ensure materials are available to members. Additionally, the Assistant will introduce the public to library services, demonstrate how to manage their accounts, and provide guidance on using some of the library’s technology services. The Assistant will be required to learn and apply library policies and procedures to make appropriate decisions during interactions with members and colleagues.
Under general supervision, performs a wide variety of technical and clerical library and related program work including circulating materials for a specific function or service for the library; maintenance and organization of library materials, services, and programs; provide excellent customer service to library patrons; assist with routine tasks that support the day-to-day functioning of the library; and other duties as assigned. 
 
SUPERVISION RECEIVED AND EXERCISED
Receives supervision from assigned supervisory or management staff.  Does not directly or indirectly supervise other professional staff but may supervise or provide work direction and training to employees.CLASS CHARACTERISTICS
This is the entry-level class in the library classification system. Initially under close supervision, incumbents perform the most routine-related tasks in routine library work. As experience is gained, assignments become more varied and are performed with greater independence.  Positions at this level usually perform most of the duties required of the positions at the Librarian but are not expected to function at the same skill level and usually exercise less independent discretion and judgment in matters related to work procedures and methods.  Work is usually supervised while in progress and fits an established structure or pattern.  Exceptions or changes in procedures are explained in detail as they arise.  Since this class is often used as a training class, new employees may have only limited or no directly related work experience.

• Check out library materials to patrons; receives, returns and renews circulated materials; collects fees; inspects returned materials for damages; and repairs materials; register new patrons; process materials prior to shelving; file and shelve materials; check and empty the book drop on a regular basis.  
• Respond and apply exceptional customer service to patron in-person and telephone requests for library materials, services and information; assist patrons in completing request for materials both available and not available in the local collection; assists library patrons with simple informational or directional requests and refers patrons to appropriate staff.
• Assist patrons in navigating computer sign-up and login processes and using library equipment such as copiers and printers.
• Compile statistics and data on information as requested; maintain a variety of records; produce information as requested. 
• Input data into library computer systems; make corrections; add or delete entries on bibliographic records; correct author and subject entries; search for missing books as necessary. 
• Maintain neat appearance of public and work areas by straightening chairs, picking-up material from tables, straightening materials on book and audio-visual shelves. 
• Retrieve books and materials from storage or other parts of the library.
• Assist library users with routine location questions; refer users to other staff members as appropriate.
• Plans and participates in the preparation of displays and exhibits, and maintains the library displays; assists in planning and implementing programs and activities. 
• Assists individuals requesting information, seeking services, or in resolving issues.
• Perform general clerical work; type a variety of documents; answer phones; enter information into computer; maintain files and records; process and distribute mail.
• Operate various office equipment, including computers, telephone systems, cash registers, copy machines, facsimile machines, and other related equipment. 
• Assists with documenting department internal operating procedures.
• May serve as back-up to the Visitors Center; may training volunteers.
• May make presentations to employees, community members, and library patrons; may assist in community outreach.
• Performs other duties as assigned.

 Knowledge of:

• Applicable federal, state, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
• Library automation systems
• Library materials circulation routines and equipment.
• Library organization, policies and procedures, and terminology.
• Modern office procedures, methods and computer equipment.
• Principles and techniques of telephone and interpersonal etiquette.
• Collecting payments by processing cash, and credit payments and making change for cash customers.
• General purpose, routines, procedures, and services of a public library system.
• Principles and methods employed for delivery of quality customer service.
• Techniques for effectively representing the City in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.

Ability to:

• Organize materials in numerical, chronological, or alphabetical order.
• Learn basic library services and functions.
• Respond to requests and inquiries from the public.
• Understand and follow oral and written instructions.
• Work accurately, consistently, and dependably at a fast pace during times of high volume. 
• Effectively represent the department and the City in meetings with the media, governmental agencies, community groups, and various businesses, professional, and regulatory organizations, and in meetings with individuals.
• Establish and maintain accurate databases, records, and files.
• Organize own work, set priorities, and meet critical time deadlines.
• Effectively use computer systems, software, and modern business equipment to perform a variety of work tasks.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Communicate effectively in English, both orally and in writing.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
• Education and Experience:
  Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying.  A typical way to obtain the required qualifications would be:  
• Library Assistant: Equivalent to the completion of 60 semester (or equivalent quarter) units from an accredited college or university, with at least 15 units in Liberal Arts, Library Science, or a related field; AND one (1) year of library or customer service, or related experience in a public contact environment. 
• Physical Demands
  Positions in the class typically require sitting, standing, walking, reaching, lifting, twisting, turning, manual dexterity, kneeling, bending, squatting, and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement, and fine coordination using a computer keyboard. Additionally, the position requires near vision in reading correspondence, statistical data, and using a computer. Acute hearing is required when providing phone and customer service. The need to lift, drag, and push files, paper, books, magazines; lifting of boxes, equipment, and furniture weighing up to 50 pounds; pushing book cart weighing up to 200 pounds; and moving documents weighing up to 25 pounds is required. In the event of an emergency, library workers are required to assist patrons with evacuation. Physical mobility and physical strength to lift, carry, or assist others with walking is a requirement of this position.
  Environmental Elements
  Employees work in a Library environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.  Considerable amount of interacting with the public. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.    
   
  WORK SCHEDULE:
  May include Weekends and evenings.

Salary : $24 - $33