Customer Service Representative

Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The Customer Service Representatives for the City of Palmetto are critical to meeting the needs of the public and to presenting a quality level of service to customers. These individuals are our first point of service for utility billing, utility account set up, permits, sanitation, event space rental, special events, cemetery participants, and all other general questions, concerns, and answers for the public that we serve. Another important responsibility of the Customer Service Representative is that they serve as the first impression for the Offices of the Mayor, the City Administrator, and the City Clerk.

Responsibilities

• Answer phone calls as they come into City Hall
• Take detailed messages in the message journals and/or software provided to provide quality information for the correct department
• Greet customers that enter City Hall to triage their needs and to help direct them appropriately
• Take payments for utilities, rental spaces, permits, open records requests, zoning applications, cemetery services, temporary meters, and a variety of other fees related to administrative functions
• Post payments in the appropriate manner to customer accounts
• Establish new accounts for utilities and run appropriate credit reports for deposits
• Enter work orders into the system, prints them out, follows up to make sure they were handled by the appropriate department
• Work with appropriate department for special services events
• Execute rental space agreements in accordance with all rules and policies, including collecting complete information and distributing the information to the appropriate employees
• Assist with managing vendors and participants for special events
• Work as needed for City events
• Responsible for the funds and transactions of their cash drawer and is responsible for balancing their drawer every day in preparation for the Finance Department
• Sort through and delivers mail in accordance with policies and procedures
• Refill postage machine when needed
• Apply postage on mail as needed and sends certified mail when required
• Issue receipts through the Cash Drawer interface and, when appropriate, records miscellaneous receipts in the receipt book
• Notarize documents for customers
• Maintain presence at the front desk and does not wander away from the workstation too often
• Keep work area orderly so as not to disrupt the flow of work
• Participate in keeping the City Hall work area orderly (lobby, conference room, entrance, copier, vault, etc.)
• Contact vendors or services when attention is needed in City Hall (copier, postage machine, alarm, credit card machines, etc.)
• Participate in relevant training as directed by department head and weekend training when required
• Work to deliver accurate and professional information in a timely manner
• Record and total time sheets for approval by department head
• Perform related work as required

Minimum Qualifications

• High School Graduation
• Ability to answer phones, speak clearly, write legible messages, maintain a balanced and cool temperament, work in a fast-paced environment that requires one to respond to multiple customers at once

Preferred Qualifications

Communicate in Spanish

Join us in delivering exceptional service and making a difference for our customers!

Job Type: Full-time

Pay: $29,227.00 - $36,622.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Work Location: In person

Salary : $29,227 - $36,622