What are the responsibilities and job description for the Guest Services Technician (Arts & Science Technician - H) position at City of Palo Alto?
BE A PART OF OUR JUNIOR MUSEUM TEAM!
The Guest Services Assistant (Arts & Science Technician - H), under the supervision of the Guest Services Operations Lead, is tasked with regular computer data entry and clerical duties, which include cash handling and answering phone calls. This position focuses on delivering exceptional customer service to guests and calls for someone who appreciates engaging with the public and children. Previous experience in customer service and cash handling is essential for this role.
Learn more about the JMZ and the services we provide by visiting our site Here.
Schedule: This role requires weekday and weekend availability depending on need.
This is an SEIU Hourly (limited-benefits) position that is budgeted to not exceed 1,000 hours per fiscal year.
(In lieu of providing a medical plan, the City grants a medical stipend of $3.80 per hour in paid status)
Essential and other important responsibilities and duties may include, but are not limited to, the following:- Perform routine and repetitive computer data entry tasks.
- Handle clerical tasks, including cash handling and phone answering.
- Provide expert customer service to visitors, ensuring a positive experience.
- Assist customers with purchasing tickets and memberships.
- Enroll customers in classes and programs.
- Scan tickets for appropriate entry days and times.
- Respond to customer emails with inquiries about tickets, memberships, classes, and facility details.
- Direct customers to classrooms for programs and birthday parties.
- Work both weekday and weekend shifts as required.
- Enjoy interacting with the public and children.
- Utilize prior experience in customer service and cash handling effectively.
- High School Diploma or GED, or equivalent.
- Customer Service Experience
For job description, click Here.
The Selection Process:
- Applicants will receive email recruitment status notifications. Governmentjobs.com also sends notification status updates.
- Depending on the number of qualified applications received, the examination process may consist of supplemental questions, online assessment, written examination, practical performance, oral examination, or any combination to determine which candidate will move forward in the hiring process.
- The screening process for this position typically may include a virtual recorded interview and/or panel interviews preceding final interviews with the hiring manager or their designee.
Our online application system is provided by NeoGov. If you have problems while applying online, please contact NeoGov's Live Applicant Support at (855) 524-5627 between 6:00 AM and 5:00 PM Pacific Time, Monday - Friday.
The City of Palo Alto is an Equal Opportunity Employer (EEO). In compliance with the American with Disabilities Act (ADA), the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both perspective and current employees to discuss potential accommodations with the employer.
Salary : $19 - $24
