What are the responsibilities and job description for the Homeless Services Manager position at City of Paso Robles?
This recruitment is open until filled and may close at any time.
To be considered with the next pull of applications, apply today!
The City of Paso Robles is excited to announce the recruitment for Homeless Services Manager in the Community Services Department. This position will be leading the implementation of the City's Homelessness Strategic Plan that addresses issues and services related to homelessness and its prevention. The Homeless Services Manager will play a key role in coordinating internal and external efforts to accurately reflect the City's mission and goals. The ideal candidate will posses strong collaborative leadership abilities, excellent written and verbal communication skills, and program management experience.
The Community
El Paso de Robles, or "The Pass of the Oaks," is located halfway between San Francisco and Los Angeles, in San Luis Obispo County. Paso Robles is surrounded by scenic rolling hills and California’s premier wine regions and is only 27 miles from beautiful beaches. This thriving community of over 30,000 actively engaged residents possesses the benefits of a suburban-rural community while retaining a small-town feel. With over 200 wineries nearby and a bustling downtown with a variety of excellent restaurants and specialty retail, Paso Robles is fast becoming one of the most desirable places to live, work, and play.
Paso Robles has a long history of agriculture and hospitality resulting in a strong work ethic and an enjoyable quality of life. Once hailed as the “Almond Capital of the World”, Paso Robles is now known for top quality food, wine, beer, distilled spirits, and an annual calendar filled with events that celebrate everything from wine to pioneers to classic cars. Paso Robles has been honored by the national media, including Country Living’s “10 Best Small Towns in America”; Travel and Leisure Magazine’s “Best Small Towns to Retire to in America”; the Today Show’s “Top Summer Destination for 2021”; a New York Times “Must Visit Region”; Sunset Magazine’s “Best Travel Spots for 2021”; and Wine Enthusiast Magazine’s “Wine Region of the Year”.
The City understands the importance of business development and works hard to attract commerce in a diverse array of industries. The economic outlook for Paso Robles continues to be strong. The housing market is robust and offers a wide array of housing choices including new neighborhoods, houses with acreage, infill, and charming Victorian homes, with a median home price of about $634,500. Paso Robles also has excellent schools, both public and private. Approximately half an hour away is the nationally ranked Cal Poly State University in San Luis Obispo, and within the city of Paso Robles is Cuesta College, North County Campus.
The Organization
The City was incorporated in 1889 as a general law City that operates under the Council-Manager form of government with a general population of 30,907 as of January 1, 2024. The governing body consists of a five-member City Council and, beginning in 2020, the City is now divided into four voting districts, each district represented by one City Councilmember residing in that district; the Mayor’s position remains at-large. The voters also elect one City Treasurer at-large. All six elected positions are non-partisan. The City Manager, appointed by the City Council, is the Chief Executive Officer, and is empowered to appoint all non-elected employees, except for the City Attorney.
The City has a total annual budget of $170 million for fiscal year 2024/2025, and a total of 304.4 FTEs across the departments of: Administrative Services, City Manager’s Office, Community Development, Community Services, Fire and Emergency Services, Police, Public Works, and Utilities.
- Assists in the development and implementation of goals, objectives, policies, programs, priorities, and direct services related to homelessness and related social and behavioral services; prepares and recommends updates and amendments to the City's Homelessness Strategic Plan.
- Establishes program performance metrics, reviews and analyzes complex data, and identifies resources that effectively prevent, reduce, and eliminate homelessness.
- Serves as the primary contact and coordinator representing the City and department regarding all homelessness and related social and behavioral health issues by serving as a subject matter expert, communication conduit, and resource for the unhoused, concerned community members, City staff, and external groups.
- Serves on local and regional homelessness-related boards, committees, and advisory bodies as assigned.
- Provides strategic guidance to internal staff regarding City-supported homelessness initiatives.
- Creates and maintains positive relationships with the community; performs various community engagement activities including public outreach, responds to public inquires, makes presentations, and develops communication materials and press releases related to homelessness issues, guidelines, and services.
- Tracks state and federal legislation relating to homelessness and funding; provides analysis and recommended positions on legislation; drafts grant proposals and manages required applications and reporting requirements.
- Collaborates with affordable housing developers on advancing the construction of new units within the City.
- Collaborates and leads partnerships with a diverse range of stakeholders, including City staff, regional partners, local business and faith partners, non-profit service agencies, and concerned residents to develop and implement programs and policies that support and align with the City's Homelessness Strategic Plan.
- Conducts surveys and performs research and statistical analysis on a variety of complex data related to homelessness; makes recommendations on the formulation of departmental and City policies and procedures.
- Prepares and presents reports to City Council, commissions, and committees; prepares ordinances and resolutions for City Council consideration and adoption.
- Identifies potential funding sources, programs, and services for the unhoused and for those at risk of homelessness.
- Provides leadership and works effectively with staff and other stakeholders to cultivate a productive, collaborative, and customer-service oriented work environment reflecting the City’s mission, plans, objectives, and values.
- Negotiates, prepares, administers, and monitors contracts and agreements.
- Attends meetings, conferences, workshops, and training sessions, and reviews publications and materials, to become and remain current on principles and practices; researches emerging practices and enhancements and their applicability to City needs.
- Participates in budget preparation and administration; prepares cost estimates for budget recommendations; monitors and controls expenditures; and conducts short and long-term division planning.
- May supervise and oversee professional, technical, and administrative personnel.
Knowledge of:
- Best practices and community approaches to prevent and end homelessness, including outreach, policy development, financing, and program management.
- Principles and practices of researching and analyzing the economic feasibility of programs and projects.
- Methods of financing homeless services projects.
- The functions and relationships between private, public, and non-profit sector groups that serve the homeless populations.
- Economic and social public policy on impacts of homelessness.
- Principles and practices of public agency budget development, administration, and accountability.
- Marketing techniques to ensure effective and efficient public awareness, outreach, and program promotion.
- Administrative principles and practices, including goal setting, program development, and training of staff.
- English usage, grammar, spelling, vocabulary, and punctuation.
- Techniques for providing a high level of customer service and effectively representing the City in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.
- Principles and practices connected with contract negotiation, preparation, administration, and financial management.
- Applicable federal, state, and local laws, codes, and regulations.
Ability to:
- Think critically, strategically, and creatively to develop and implement homeless services systems, standards, practices, programs, projects, policies, and procedures.
- Accurately analyze data trends and analysis related to homelessness.
- Assess complex ideas, problems, risks, and situations; identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of departmental and City-wide goals.
- Understand, interpret, explain, and apply policies, laws, regulations, codes, and ordinances applicable to homeless services.
- Communicate clearly and concisely to a variety of stakeholders.
- Display strong leadership skills and an aptitude for collaboration with multiple departments, organizations, and stakeholders to work toward defined goals and objectives.
- Establish and maintain effective and collaborative working relationships with those contacted in the course of work including community leaders, public officials, City staff, and the public.
- Effectively train and coordinate the work of staff.
- Perform complex, analytical, and legal research work and analysis.
- Assist in the development and administration of department goals, objectives, procedures, and work standards.
- Represent the City’s interests in discussions and other dealings on a variety of difficult, complex, sensitive, and confidential issues.
- Organize and prioritize a variety of projects and tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
- Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
- Work with diverse populations and maintain an inclusive environment.
Any combination of training and experience, which would provide the required knowledge, skills, and abilities, is qualifying. A typical way to obtain the required qualifications would be:
- Graduation from a four-year college or university with a bachelor’s degree in social or behavioral sciences, sociology, public administration, or a related field; and
- Five years of progressively responsible professional experience in homeless assistance program development, implementation, and/or management, that includes a minimum of two years in a supervisory or managerial role.
Licenses and Certifications:
Requires the possession and maintenance of a valid California Class C driver license and a satisfactory driving record.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must possess the ability to work in a standard office environment and use a computer and keyboard often and for extended periods of time; operate a motor vehicle; lift, carry, push, and pull up to 25 pounds; occasionally stand and walk on uneven terrain; frequently use hands and fingers to handle, feel, type, and text; vision to read printed materials and a computer screen; and hearing and speech to frequently communicate in person, before groups, and over the telephone.
Other Requirements:
Work is primarily indoors with heating and cooling regulated in a general office environment. May be occasionally exposed to inclement outdoor weather conditions, fumes, dust, and moderate noise. Employees may interact with upset individuals in interpreting and communicating policies and procedures. Attendance at off-hours meetings or emergencies and occasional travel is required.
This recruitment is open until filled and may close at any time. To be considered with the next pull of applications, apply today!
Salary : $103,915 - $132,003
