Meter Services Supervisor

The City of Pearland, Texas, is seeking to hire a full-time Utility Billing Meter Services Supervisor to assist with the day-to-day operations of our Utility Billing division within our Finance Department. Are you service-oriented? Could you excel in a fast-paced environment that is customer-facing? If so, you may be perfect for this position!

The Utility Billing Meter Services Supervisor earn a competitive salary of $27.05 - $29.28/hour, based on qualifications.

Additionally, the city pays all premiums for our employees' dental, long-term disability protection, and life insurance, plus the majority portion of the medical premium for employees and their dependents. We also offer a retirement plan through the Texas Municipal Retirement System (TMRS) with a 2:1 employer match, life insurance, disability, access to the city's recreation fitness center, employee assistance program, educational assistance, 11 paid holidays and 2 designated paid holidays, paid vacation, sick leave, and an active wellness program focusing on physical, mental, and financial health.

ABOUT THE CITY OF PEARLAND

The City of Pearland has received a Top Workplaces of 2023 USA award from Energage, a leading research firm that specializes in employee engagement and workplace culture each year across the United States. The City of Pearland has also been recognized as a Top Workplace in the Houston Metro Area 2023 by The Houston Chronicle.

Pearland is one of the fastest-growing cities in Texas due to affordable housing, outstanding schools, safe neighborhoods, and superb quality of life. Ranked among the top ten safest cities in Texas, Pearland residents know their families are safe and secure in the community and surrounding areas. Our close proximity to Houston, just a short 20-minute drive to downtown, allows residents to experience all the city has to offer, including professional sports, world-class cultural amenities, and recreation.

Employees of the City of Pearland use multi-directional communication and cross-functional teams to promote a greater understanding of the organization by employees at all levels. We have created a culture of continuous learning that encourages and supports employee development and growth. Our work environment is one where innovation is not only supported but encouraged.

A DAY IN THE LIFE OF AN UTILITY BILLING METER SERVICES SUPERVISOR

Job Summary:

The purpose of this job within the organization is to coordinate daily field service operations for the Utility Billing Department to gather daily, weekly, and monthly meter readings for billing purposes.

This job works under general supervision, independently developing work methods and sequences.

Essential Functions:

• Assist Utility Billing Management team with escalated inquiries as needed.
• Assist and leads the Utility Billing Field Service Technician Lead and assist in leading the Utility Field Service Technicians. Including assisting the lead in meet the customer escalations if unable to resolve.
• Reviews and approves payroll for all Utility Billing Meter Technicians and Lead.
• Creates weekly schedules and assigns daily work orders for billing, customer service and delinquency. Including printing of daily work orders.
• Uploads and coordinates weekly meter reading assignments for AMR and AMI meters for scheduled billing and reviews after meter readings reports for field validations.
• Reviews completed daily work orders to ensure all work is accounted for prior to submitting work to Billing Supervisor.
• Monitors and creates listing of AMI scheduled interrogation/reading jobs to identify meters that are not communicating with the network using ITRON's software systems.
• Maintains and manages meter inventory and meter apparatuses inventory. Maintains inventory log.

*For the full job description, please see the attached document.*

Requirements:

Minimum Education and Experience Requirements:

• Requires High School graduation or GED equivalent supplemented by specialized courses/training equivalent to completion of one (1) year of college.
• Requires three (3) years water meter utility or closely related experience.

Special Certifications and Licenses:

• Valid Texas Driver's License.
• Water Distribution License