What are the responsibilities and job description for the Airport Operations Dispatcher position at City of Pensacola?
Pay: $21.74 hourly
Minimum Preparation for Work:
Necessary Special Requirements:
Nature of Work:
Examples of Work:
Knowledge, Skills and Abilities:
The mental and physical demands and the work environment characteristics described below are representative of those that must be met by an employee to successfully performthe essential functions of this job. Reasonable accommodations may be made to enableindividuals with disabilities to perform the essential functions.
Mental and Physical Requirements:
Work Environment:
Minimum Preparation for Work:
- Graduation from high school or equivalent; and
- Two (2) years of responsible clerical experience, one (1) year of which must include public contact experience transmitting information and/or dispatching equipment and personnel using a radio or similar communication equipment. Experience in a public safety, airport, or similar technical environment is preferred.
Necessary Special Requirements:
- Possession of an appropriate driver license for equipment operated and any license, training or certification required by law or regulation to complete assigned tasks.
- Must be able to meet and maintain requirements of Transportation Security Administration (TSA) security clearance.
Nature of Work:
An employee in this class is responsible for coordinating airport operational activities and requests for service to include emergencies through a centralized communications center by obtaining information, classifying its content, and disseminating to the correct personnel. Position will provide additional support in recordkeeping, security audits, fingerprinting, and Security Identification Display Area (SIDA) badge issuance while monitoring automated facility systems. The employee must be able to work rotating or permanent shifts and available for occasional call-outs, including weekends and holidays. Position is categorized as essential which requires responding to and/or working during emergency conditions at the airport.
Examples of Work:
- Answers airport's main telephone line, provides basic information to traveling public, routes calls to individuals and appropriate divisions, prioritizes service requests, applies pre-established response protocols.
- Communicates with Airport personnel including police, operations, maintenance, and administration personnel over radio frequencies dispatching task assignments, documenting specifics including time, location, and disposition.
- Relays emergency information in accordance with established procedures.
- Provides liaison services with other agencies during emergencies or mutual aid circumstances.
- Provides alert notification to staff members.
- Monitors multi-ban radio consoles, closed circuit television system, card access system, security alarms, emergency phones (elevator/garage), building automation systems, weather warning equipment, and flight tracking devices.
- Manages Airport Maintenance Management System (AMMS) to include documenting discrepancies, establishing work orders, personnel assignments, material/parts tracking, and monitoring of case progress/resolution.
- Provides support functions such as data entry and recordkeeping associated with fingerprinting, Security Identification Display Area (SIDA) badging, security audits, vehicle permits, and key issuance.
- Maintains active records of Notice to Airmen (NOTAMS), severe weather notifications, and other airport originated communications.
- Communicates Prior Permission Requests (PPR) with Operations Officer concerning transient military and charter aircraft requesting special parking arrangements.
- Answers terminal courtesy phones and facilitates terminal paging requests.
- Assists Airport Operations Officers and Administrative staff in clerical duties including upkeep of the Airport Certification Manual, Airport Emergency Plan, Airport Security Program and Policy Guidance manuals.
Knowledge, Skills and Abilities:
- Knowledge of computer systems and proficiency in operating programs.
- Thorough knowledge of the Airport personnel functions, procedures, policies, and regulations.
- Skill in communicating clearly and concisely to present explanatory or interpretive information.
- Skill in establishing effective working relationships with other employees and organizations.
- Skill in recognizing non-standardized situations and preparing recommendations for problem resolution.
- Ability to transcribe information from verbal communication and determine correct courses of action based upon pre-established procedures.
- Ability to communicate, interpret, and enter data into a computer terminal with accuracy and speed.
- Ability to establish and maintain effective working relationships with associates and the general public.
- Ability to perform multiple duties simultaneously including the monitoring of security and surveillance systems.
- Ability to prioritize and classify multiple requests for service calls.
- Ability to operate multiple communications equipment ensuring that radio transmissions are clear, concise, correct, well thought out.
- Ability necessary to assess situations, elicit pertinent information and make timely, accurate decisions in emergency and non-emergency situations.
- Ability to be professional, congenial, and friendly during public interactions.
The mental and physical demands and the work environment characteristics described below are representative of those that must be met by an employee to successfully performthe essential functions of this job. Reasonable accommodations may be made to enableindividuals with disabilities to perform the essential functions.
Mental and Physical Requirements:
While performing the duties of this job, the employee is regularly required to use hands and fingers to hold or feel, reach with hands and arms, walk, talk and hear. The employee is occasionally required to stand, sit, climb, balance, stoop, and crouch. Specific vision abilities include close, distance, color, and peripheral vision, and depth perception.
Work Environment:
The noise level in the work environment is usually moderate. Some jobs may require an employee to be exposed to outside weather conditions, wet and/or humid conditions.
This description is not intended to be, nor should it be construed as an all-inclusive list of responsibilities, skills or working conditions associated with the position. It is intended to accurately reflect the activities and requirements of the position, but duties may be added, deleted, or modified as necessary. This description does not constitute a written or implied contract of employment.
This description is not intended to be, nor should it be construed as an all-inclusive list of responsibilities, skills or working conditions associated with the position. It is intended to accurately reflect the activities and requirements of the position, but duties may be added, deleted, or modified as necessary. This description does not constitute a written or implied contract of employment.
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