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911 Dispatcher

City of Peoria, Arizona
Peoria, AZ Full Time
POSTED ON 3/30/2025 CLOSED ON 4/2/2025

What are the responsibilities and job description for the 911 Dispatcher position at City of Peoria, Arizona?

Position Title: 911 Dispatcher

To view all salary ranges for the City of Peoria, please click here.

To view the full job description, work environment and physical demands, click here.

Tell me more…..

The Peoria Police Department Communications Section is the lifeline between our community calling for help and our officers who respond to their calls. We answer 9-1-1 and non-emergency calls and dispatch resources using state-of-the-art technology.

COME JOIN OUR TEAM!

We are seeking strong team players who effectively communicate, are proficient with advancing technology, and can multitask and quickly adapt to change.

About The Career

Peoria Police Communication Specialists are cross trained as call takers and radio dispatchers. They answer emergency and non-emergency calls using a multi-line telephone and 9-1-1 systems. Responsibilities include receiving, processing, and dispatching calls for service and providing information to personnel. This position requires shift work, and all employees must be able to work nights, weekends, and holidays, as required.

THE HIRING PROCESS

  • Submit an Application

Please visit our employee page to apply online.

  • Testing Information

The most qualified applicants will be invited, via email, to participate in the Criticall Test. Criticall is a computerized pre-employment test that measures your typing speed and ability along with underlying skills and abilities that a person needs to be successful as a police communications dispatcher. Below is a link with more information about the position and the CritiCall test. https://criticall911.com/dispatcher-testing/applicants/

  • Interview

Applicants that pass the skills test will be scheduled for an oral board interview. Oral boards may also be conducted via Teams, if applicants are out of state.

Oral boards will be offered on the following dates. You will be contacted to schedule a time if you pass the Criticall Test.

  • Monday, April 28th
  • Wednesday, May 14th
  • Open House Orientation

Applicants that pass the CritiCall Skills Test will be invited to a mandatory Open House/Job Orientation. This will provide applicants firsthand information on a 911 Communications Center and the opportunity to meet other Communications Specialists. Applicants are welcome to bring spouses and / or adult family.

Open House Orientations will be offered on the following dates.

  • Wednesday, June 18th at 8:00 pm
  • Saturday, June 21st at 12:00 pm (noon)
  • Background Investigation and Polygraph

A thorough background investigation will be conducted on the most qualified applicant(s) for the position.

  • Conditional Job Offer (CJO)

A conditional job offer is a preliminary offer of employment that depends on the applicant meeting certain requirements. A conditional job offer is not final until the applicant fulfills all the conditions and receives a final job offer.

  • Medical Examination and Drug Screen

Applicants must pass a drug screen and vision and hearing tests. Eyesight corrected to 20/20 and hearing in both ears not less than 40db.

  • Psychological Screening

A battery of psychological tests shall be administered, and the tests will be evaluated by a licensed psychologist and used in conjunction with a personal interview to evaluate the applicant and determine their suitability for employment.

  • Sit Along in the Dispatch Center

Each applicant will complete a minimum 2-hour sit along.

  • Final Job Offer (FJO)

The Chief of Police, based upon the results of the selection process and personal interviews, shall make the final hiring decision.

2025 Start Dates

Entry Level 911 Dispatchers - July 7, 2025

Why Peoria?

Recently voted the #1 place, to live, work and play, Peoria is a community you can be proud to work for.

Take a look at the great benefits offered to eligible employees: Click here to view benefits offered.

About Peoria

The City of Peoria, AZ is a thriving city in the Northwest Valley that provides excellent municipal services to our community. Recently named by AZ Big Media as the Best Place to Live, Work, and Play, we are committed to maintaining the level of service to our residents to sustain and enhance the lives and culture of Peoria.

If you are passionate about providing excellent service through anticipating our community's needs, creating partnerships, promoting sustainability, and embracing diversity, then #PeoriaisthePlace for you!

Get an inside look at the Culture of Peoria

We are

P-Professional~E-Ethical~O-Open~R-Responsive~I-Innovative~A-Accountable

Application Process

Applications will be accepted for current vacancies until the posted closing date, or until a sufficient number of applications have been received. Applicants will be notified of any next steps by email and/or phone.

During the selection process, any applicant requiring accommodation for a disability should advise the human resources department at employment@peoriaaz.gov or 623-773-7100.

An Equal Employment Opportunity Agency ~ Oportunidad de Empleo con Derechos Iguales.
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