What are the responsibilities and job description for the IT Administrator position at City of Perrysburg?
Purpose of Classification:
The purpose of this classification is to administer and maintain City information technology infrastructure, networks, and systems, to include system administration, network administration, cyber security, and help desk support.Essential Functions:
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
Configures, maintains, updates, monitors and troubleshoots various IT systems, including servers, workstations, databases, applications, VoIP phone system, mobile device management, access controls, audio and visual systems, work order, asset management, public safety, document management, the City website, or other IT systems, as assigned.
Ensures performance, availability and reliability of IT systems; manages user accounts, permissions, security and distribution groups, licenses, etc.; creates, manages, and monitors virtual machines, hosts, networks, and storage; performs routine maintenance; troubleshoots and revolves issues; implements, tests, and maintains system backups and disaster recovery procedures; and maintains related documentation and records.
Leads the design, implementation, configuration, upgrade, monitoring, migration, capacity planning, and scaling of enterprise-level system, network, and infrastructure architectures and systems, including wide and local area networks, internet, intranet, and wireless networks and access points.
Administers, manages, monitors, troubleshoots, and performs technical support for firewalls, switches, routers, Virtual Private Networks (VPNs), remote access solutions, SCADA networks; performs network segmentation; implements intrusion detection/prevention systems; performs web filtering; updates security measures; conducts network audits and vulnerability assessments; monitors network performance; troubleshoots connectivity issues; maintains network documentation and diagrams; and coordinates with vendors and contracted service providers to address system and network-related issues, as needed.
Implements and ensures compliance with cybersecurity strategies, policies, and procedures and security regulations and standards: monitors, responds to, and resolve security alerts and incidents; conducts investigations and forensic analysis; implements incident response and disaster recovery procedures; conducts security audits, vulnerability scans, and risk assessments; identifies and manages security risks; implements encryption solutions for data protection; implements and manages detection response, multi-factor authentication, privileged access management, and related policies, solutions, security frameworks and standards; and provides education and training to users on security best practices.
Provide first-line technical support to end-users for hardware, software, and network issues: receives and responds to requests for assistance and reports of system problems and errors: assists with account setup, password resets, troubleshooting, and training; provides resolution to problems, errors, and issues; updates help desk documentation and knowledge base; analyzes help desk metrics to identify areas for improvement; maintains inventory of IT assets and supplies; evaluates and implements help desk tools and technologies; and coordinates with other staff and/or vendors to address complex issues;.
Supports development and implementation of new technology: researches and evaluates computer systems, software, and technology issues; develops technology solutions; advises departments on technology business strategies; evaluates departmental information systems and communications requests; leads projects for systems and infrastructure upgrades, migrations, and integration of new technologies; and works with vendors to implement new, and upgrade existing, technology.
Provides lead guidance, direction, and training to less experienced IT staff and interns: coordinates with IT manager regarding work assignments; leads daily work activities; monitors status of work in progress and inspects completed work; assists with complex and problem situations and provides technical expertise; and assists with training and instructing co-workers regarding operational procedures and proper use of equipment.
Maintains a comprehensive, current knowledge and awareness of applicable laws, regulations, policies, and procedures: maintains an awareness of new equipment, procedures, trends, and advances in the profession; reads professional literature; and participates in continuing education and training activities.
Processes a variety of documentation associated with department operations, within designated timeframes and per established procedures: prepares, completes, receives, reviews, processes, forwards, or retains, as appropriate, various forms, reports, correspondence, help desk tickets, network diagrams, system documentation, knowledge base documents, and other documentation; compiles data for further processing or for use in preparation of department reports; and maintains computerized and/or hardcopy records.
Communicates with supervisor, other City employees, contractors, vendors, and other individuals as needed to coordinate work activities, review status of work, exchange information, receive/give advice and direction, or resolve problems.
Operates a variety of equipment and tools as necessary to complete essential functions: operates a motor vehicle; operates a personal computer to enter, retrieve, review or modify data, utilizing word processing, database, desktop publishing, Internet, e-mail, or other software; and operates general office or other equipment.
Additional Functions:
Performs other related duties as required.Minimum Qualifications:
Bachelor’s Degree in Information Technology, Network Administration, or a related field required; supplemented by six years of progressively responsible experience in comprehensive information technology administration and support; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Specific Licenses or Certifications Required: Must possess and maintain a valid driver's license.
Specific Knowledge, Skills, or Abilities: Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all County or departmental policies, practices, and procedures necessary to function effectively in the position.
Performance Aptitudes:
Data Utilization: Requires the ability to coordinate, manage, and/or correlate data. Includes exercising judgment in determining time, place and/or sequence of operations, referencing data analyses to determine necessity for revision of organizational components, and in the formulation of operational strategy.
Human Interaction: Requires the ability to work with and apply principles of persuasion and/or influence over others to coordinate programs or activities of a project, and resolve typical problems associated with the responsibilities of the job.
Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to overhaul, restore, renovate, construct, and/or rebuild equipment, machinery, or objects, requiring adherence to prescribed standards and specifications. Requires the ability to operate and control the actions of the same equipment,
Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, advisory and/or design data and information.
Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication and division; ability to calculate decimals and percentages; may include ability to perform mathematical operations with fractions; may include ability to compute discount, interest, and ratios; may include ability to calculate surface areas, volumes, weights, and measures.
Functional Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.
Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.
The purpose of this classification is to administer and maintain City information technology infrastructure, networks, and systems, to include system administration, network administration, cyber security, and help desk support.Essential Functions:
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
Configures, maintains, updates, monitors and troubleshoots various IT systems, including servers, workstations, databases, applications, VoIP phone system, mobile device management, access controls, audio and visual systems, work order, asset management, public safety, document management, the City website, or other IT systems, as assigned.
Ensures performance, availability and reliability of IT systems; manages user accounts, permissions, security and distribution groups, licenses, etc.; creates, manages, and monitors virtual machines, hosts, networks, and storage; performs routine maintenance; troubleshoots and revolves issues; implements, tests, and maintains system backups and disaster recovery procedures; and maintains related documentation and records.
Leads the design, implementation, configuration, upgrade, monitoring, migration, capacity planning, and scaling of enterprise-level system, network, and infrastructure architectures and systems, including wide and local area networks, internet, intranet, and wireless networks and access points.
Administers, manages, monitors, troubleshoots, and performs technical support for firewalls, switches, routers, Virtual Private Networks (VPNs), remote access solutions, SCADA networks; performs network segmentation; implements intrusion detection/prevention systems; performs web filtering; updates security measures; conducts network audits and vulnerability assessments; monitors network performance; troubleshoots connectivity issues; maintains network documentation and diagrams; and coordinates with vendors and contracted service providers to address system and network-related issues, as needed.
Implements and ensures compliance with cybersecurity strategies, policies, and procedures and security regulations and standards: monitors, responds to, and resolve security alerts and incidents; conducts investigations and forensic analysis; implements incident response and disaster recovery procedures; conducts security audits, vulnerability scans, and risk assessments; identifies and manages security risks; implements encryption solutions for data protection; implements and manages detection response, multi-factor authentication, privileged access management, and related policies, solutions, security frameworks and standards; and provides education and training to users on security best practices.
Provide first-line technical support to end-users for hardware, software, and network issues: receives and responds to requests for assistance and reports of system problems and errors: assists with account setup, password resets, troubleshooting, and training; provides resolution to problems, errors, and issues; updates help desk documentation and knowledge base; analyzes help desk metrics to identify areas for improvement; maintains inventory of IT assets and supplies; evaluates and implements help desk tools and technologies; and coordinates with other staff and/or vendors to address complex issues;.
Supports development and implementation of new technology: researches and evaluates computer systems, software, and technology issues; develops technology solutions; advises departments on technology business strategies; evaluates departmental information systems and communications requests; leads projects for systems and infrastructure upgrades, migrations, and integration of new technologies; and works with vendors to implement new, and upgrade existing, technology.
Provides lead guidance, direction, and training to less experienced IT staff and interns: coordinates with IT manager regarding work assignments; leads daily work activities; monitors status of work in progress and inspects completed work; assists with complex and problem situations and provides technical expertise; and assists with training and instructing co-workers regarding operational procedures and proper use of equipment.
Maintains a comprehensive, current knowledge and awareness of applicable laws, regulations, policies, and procedures: maintains an awareness of new equipment, procedures, trends, and advances in the profession; reads professional literature; and participates in continuing education and training activities.
Processes a variety of documentation associated with department operations, within designated timeframes and per established procedures: prepares, completes, receives, reviews, processes, forwards, or retains, as appropriate, various forms, reports, correspondence, help desk tickets, network diagrams, system documentation, knowledge base documents, and other documentation; compiles data for further processing or for use in preparation of department reports; and maintains computerized and/or hardcopy records.
Communicates with supervisor, other City employees, contractors, vendors, and other individuals as needed to coordinate work activities, review status of work, exchange information, receive/give advice and direction, or resolve problems.
Operates a variety of equipment and tools as necessary to complete essential functions: operates a motor vehicle; operates a personal computer to enter, retrieve, review or modify data, utilizing word processing, database, desktop publishing, Internet, e-mail, or other software; and operates general office or other equipment.
Additional Functions:
Performs other related duties as required.Minimum Qualifications:
Bachelor’s Degree in Information Technology, Network Administration, or a related field required; supplemented by six years of progressively responsible experience in comprehensive information technology administration and support; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Specific Licenses or Certifications Required: Must possess and maintain a valid driver's license.
Specific Knowledge, Skills, or Abilities: Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all County or departmental policies, practices, and procedures necessary to function effectively in the position.
Performance Aptitudes:
Data Utilization: Requires the ability to coordinate, manage, and/or correlate data. Includes exercising judgment in determining time, place and/or sequence of operations, referencing data analyses to determine necessity for revision of organizational components, and in the formulation of operational strategy.
Human Interaction: Requires the ability to work with and apply principles of persuasion and/or influence over others to coordinate programs or activities of a project, and resolve typical problems associated with the responsibilities of the job.
Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to overhaul, restore, renovate, construct, and/or rebuild equipment, machinery, or objects, requiring adherence to prescribed standards and specifications. Requires the ability to operate and control the actions of the same equipment,
Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, advisory and/or design data and information.
Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication and division; ability to calculate decimals and percentages; may include ability to perform mathematical operations with fractions; may include ability to compute discount, interest, and ratios; may include ability to calculate surface areas, volumes, weights, and measures.
Functional Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.
Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.
The City of Perrysburg is an Equal Opportunity Employer.
Due to the Public Records Laws in Ohio, properly redacted application materials cannot be kept confidential.
Due to the Public Records Laws in Ohio, properly redacted application materials cannot be kept confidential.
Salary : $87,101 - $104,521
