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Police Records Supervisor

City of Pflugerville
Pflugerville, TX Full Time
POSTED ON 4/2/2025
AVAILABLE BEFORE 5/4/2025
Under direction of the Civilian Director, performs professional record retention for the Records Division. Work involves accurate record reporting and retention. Work also includes maintaining a liaison relationship with the citizenry and other governmental departments. Ensures compliance with all Texas Open Records & Public Information requests. Provides immediate supervision to Records Clerks by assigning, coordinating and reviewing day to day assignments. This may include filing, statistics, answering phones, open records requests, assisting other City Departments and other duties as assigned.
  • Assists in implementation and operation of audio/visual cable television system.
  • Supervise, guide and coordinate daily activities of the Record’s Division daily workflow. Making sure accuracy and overall quality is accomplished to meet Department/City standards.
  • Make sure all retention files; accreditation areas and juvenile files are kept up according to lawful standards.
  • Participate and recommend policy and procedure revisions, modifications to goals and objectives.
  • Participate in annual budget administration process by submitting requests for division’s needs. Also assists in giving input for other division’s needs and expenditures.
  • Corresponds with multiple persons who can include: the public, City Personnel, City Attorney, County Attorney, District Attorney and multiple others getting opinions and questions in reference to Open Records Requests.
  • Provide assistance to department personnel and general public; answer records related questions, provide needed information and respond to report questions.
  • Operate computer terminal and related software to type, enter, modify and retrieve a wide variety of police reports and records, letters and other documents and issue permits as required.
  • Supervise, train and evaluate staff.
  • Communicate clearly and concisely, both orally and written.
  • Maintain confidentiality of information and records.
  • Review and assign work schedules.
  • Assign disciplinary action when required.
  • Oversee payroll for staff in Records division.
  • Maintain monthly departmental statistical data for UCR, FBI & City data.
  • Maintain a safe work environment.
  • Perform other related duties as assigned.

Formal Education: Bachelor’s Degree in a related field
Relatable Work Experience: Four (4) years of office administration that required interfacing with subordinates and the general public.
Trainings, Licenses, and Certifications: None required.

Disclaimer: Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is define as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.

Ability to interface professionally with city employees, governmental officials, and the general public.
Professional experience in at least four of the following seven specific areas of information management: the design and implementation of a filing system, imaging applications, report management, archival appraisal, and records center operations, automated information management systems, records inventory, or retention.
Professional experience in department administration and general business practices involved in providing public service.
Experience in accessing law enforcement databases.
Ability to train, assign and supervise the work of others.
Ability to understand complex oral and written instruction and technical or terminology to handle administrative issues.
Excellent written and verbal communication skills, as well as strong time and task management skills.
Ability to work in an office environment and establish priorities.
Working proficiency with common office equipment including, but not limited to a personal computer, 10-key, multi-line phone systems, copiers, fax machines; working familiarity with performing routine office equipment maintenance.
Working proficiency with department specific software applications and general office software, including Windows and Microsoft Office applications; ability to accurately type at the rate of 40 wpm.
Written and verbal ability to communicate in the Spanish language preferred.
Knowledge of the Uniform Crime Reporting system for departmental statistical reporting purposes to DPS.
Subject to sitting and standing to perform essential functions in an office environment; lift up to 35 lbs.
Visual acuity, speech, and hearing; hand and eye coordination and manual dexterity necessary to operate office equipment
Regularly scheduled for 5-day, 40-hour workweek, Monday through Friday; overtime occasionally required.

Salary : $57,351 - $71,688

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