What are the responsibilities and job description for the Helpdesk Supervisor position at City of Pharr?
Job Description
Job Description
Join the City of Pharr as a Full-Time Helpdesk Supervisor and experience the excitement of leading a dynamic customer-focused team right in the heart of Pharr, TX! This onsite position allows you to engage directly with your team and clients, fostering innovation in problem-solving while tackling real-world challenges. With a starting pay of $27,200.00 , you'll be rewarded for your commitment to exceptional service.
Transform the helpdesk experience and streamline solutions for our community, all while working in a professional and energetic environment. You will be given great benefits such as Medical, Dental, Vision, Paid Time Off, and Retirement. This is your chance to make a meaningful impact in local service delivery while advancing your career in the city or county industry!
Are you excited about this Helpdesk Supervisor job?
As the Full-Time Helpdesk Supervisor for the City of Pharr and Pharr Connect, you will coordinate the efficient and effective operations of helpdesk services, providing invaluable leadership and direction to our dedicated Helpdesk Specialists. In this pivotal role, you will assist team members in managing incoming calls and addressing service-related issues, ensuring seamless communication and timely resolution. You'll be responsible for tracking incident statuses and maintaining transparent communication on problem responses. Additionally, you will develop regular reports detailing helpdesk contacts, monitor service levels, identify trends, and make data-driven recommendations for service improvements, all while fostering a culture of customer-centricity and innovation within the team.
What you need to be successful
To excel as the Full-Time Helpdesk Supervisor for the City of Pharr, you will need a robust skill set and relevant experience in a call center environment. A fundamental understanding of computer systems and work order tracking is essential, alongside familiarity with billing computer systems. Your role will require exceptional verbal and written communication skills in both English and Spanish to ensure clarity and accessibility for all users.
The ability to thrive in a fast-paced environment is crucial, as you will be tasked with effectively managing multiple projects and priorities. Proficiency in Microsoft Word, PowerPoint, and Excel is also necessary for reporting and documentation. Most importantly, a strong customer-service orientation, complemented by a friendly attitude and professional appearance, will help you foster a positive experience for both your team and the community we serve.
Knowledge and skills required for the position are :
- Knowledge of call center environment and duties.
- Knowledge of computer systems.
- Knowledge of work order tracking computer systems.
- Knowledge of billing computer systems.
- Excellent verbal and written communications skills in both English and Spanish.
- Capable of working in a fast-paced environment and effectively manage tasks / projects.
- Proficient in computer software such as Microsoft Word, PowerPoint and Excel.
- Must be customer-service oriented, and always have a customer friendly attitude and professional appearance.
Join our team today!
So, what do you think? If this sounds like the right position for you, go ahead and apply. Good luck!
Must pass a thorough criminal background check due to the sensitivity of the information handled by this position.
Job Posted by ApplicantPro
Salary : $27,200
