What are the responsibilities and job description for the Revenue Collection Representative position at City of Philadelphia?
This is specialized revenue collection work performing a variety of projects and activities designed to effect collection of revenues owed to the City. Work is distinguished from the lower level Collection Customer Representative by its emphasis on managing multiple tax account caseloads in the Multi-tax Specialty or by responsibility for adjudicating disputed accounts in the Water and Sewer Specialty. Eliciting information from customers and their representatives, resolving difficult and varied billing and payment disputes, and providing technical assistance to colleagues, the courts, and the general public are significant aspects of the work. Work is performed under the direction of a technical superior.
Union Code
M. AFSCME D.C.33
FLSA Code
Non-Exempt
Application Procedures
CITY OF PHILADELPHIA APPLICATION INFORMATION
Thank you for your interest in employment with the City of Philadelphia. Please refer to the important information below regarding this job opportunity.
1. You must complete the entire application process, provide accurate and up to date contact information, and submit all certifications, required licenses, and relevant documentation with each application or email the documents as an attachment to the Human Resources Representative listed below prior to the date of the exam.
2. The analyst responsible for reviewing applications and additional documentation for this job opportunity is:
Cornell Q. Weaver
Thank you for your interest in employment with the City of Philadelphia. Please refer to the important information below regarding this job opportunity.
1. You must complete the entire application process, provide accurate and up to date contact information, and submit all certifications, required licenses, and relevant documentation with each application or email the documents as an attachment to the Human Resources Representative listed below prior to the date of the exam.
2. The analyst responsible for reviewing applications and additional documentation for this job opportunity is:
Cornell Q. Weaver
Human Resources Professional, Hiring Services
City Of Philadelphia Office of Human Resources
1401 JFK Blvd.- Suite 1530
Philadelphia Pa, 19102
cornell.weaver@phila.gov
Office: 215-686-2387
Fax: 215-686-0861
3. For all other inquiries please contact Customer Service at 215-686-0880 or email hrhelpdesk@phila.gov
Minimum Requirements
Minimum Training, Education & Experience
The following statement represents the minimum training and experience requirements that will be used to admit or reject applicants for tests.
ANTICIPATED ELIGIBILITY
Candidates who meet all eligibility requirements within six months of the application deadline (by August 16, 2025) will be admitted to this examination. Successful candidates will be placed on the eligible list but may not be hired or promoted until all requirements have been satisfied.
1. CIVIL SERVICE STATUS:
Presently employed by the City of Philadelphia with permanent Civil Service status in the Revenue Department with a performance rating of Satisfactory or higher.
2. EDUCATION: Education equivalent to the completion of the twelfth school grade.
AND
3. GENERAL EXPERIENCE: Three years of clerical experience.
AND
4. SPECIFIC EXPERIENCE:
MULTIPLE TAX SPECIALTY:
Two years of experience as a Collection Customer Representative involving specialized customer contact concerning:
ANTICIPATED ELIGIBILITY
Candidates who meet all eligibility requirements within six months of the application deadline (by August 16, 2025) will be admitted to this examination. Successful candidates will be placed on the eligible list but may not be hired or promoted until all requirements have been satisfied.
1. CIVIL SERVICE STATUS:
Presently employed by the City of Philadelphia with permanent Civil Service status in the Revenue Department with a performance rating of Satisfactory or higher.
2. EDUCATION: Education equivalent to the completion of the twelfth school grade.
AND
3. GENERAL EXPERIENCE: Three years of clerical experience.
AND
4. SPECIFIC EXPERIENCE:
MULTIPLE TAX SPECIALTY:
Two years of experience as a Collection Customer Representative involving specialized customer contact concerning:
- the collection of multiple taxes related to business, earnings, school income tax, real estate tax and other ordinances, and providing a single source for explanation and resolution of a variety of tax billing issues.
Physical & Medical Requirements
Ability to physically perform the duties and to work in the environmental conditions required of a position in this class.
Required Licenses & Certifications
Other Requirements
Equivalency Statement(s)
Any equivalent combination of education and experience determined to be acceptable by the Office of Human Resources which has included the specific experience.
Application Details
Notes to Applicants
As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.
What We Offer:
Impact – The work you do here matters to millions.
Growth – Philadelphia is growing, why not grow with it?
Diversity & Inclusion – Find a career in a place where everyone belongs.
Benefits – We care about your well-being.
The City of Philadelphia is a Public Service Loan Forgiveness Program qualified employer.
Learn more here: https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service
The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov. For more information, go to: www.phila.gov/humanrelations
What We Offer:
Impact – The work you do here matters to millions.
Growth – Philadelphia is growing, why not grow with it?
Diversity & Inclusion – Find a career in a place where everyone belongs.
Benefits – We care about your well-being.
The City of Philadelphia is a Public Service Loan Forgiveness Program qualified employer.
Learn more here: https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service
The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov. For more information, go to: www.phila.gov/humanrelations
The City of Philadelphia is committed to ensuring access to Civil Service examinations by providing appropriate accommodations for candidates with documented medical or religious reasons. Candidates may request an accommodation for a Civil Service examination by contacting the Office of Human Resources at 215-686-2350 or by email at janine.labletta@phila.gov. The accommodation process is interactive and requires cooperation and communication between the applicant requesting a test accommodation and the EEO Unit. Decisions will be made on a case-by-case basis using the required documentation that is submitted. Requests are to be made in a timely manner prior to the scheduled date of the Civil Service examination.
Only an on-line application will be accepted for this exam. Paper applications will not be accepted.
Computers are available in the 3-1-1 Walk-In Center located in Room 167 of City Hall (Weekdays from 9 AM to 5 PM) and at your local Philadelphia Free Library branch.
For inquiries regarding City employment, contact the Office of Human Resources Monday through Friday between 8 AM and 4 PM by telephone at 215-686-0880 or by email at hrhelpdesk@phila.gov
ALL Applications must be received by the end of business on February 16, 2025.
Your application will be rejected, and you will be disqualified from competing in this examination if you:
1) Do not provide your complete and accurate social security number.
2) Attempt to practice fraud or deception in the preparation of this application
All correspondence and notifications will be sent to your e-mail address or postal address listed in the contact information (address, phone #, e-mail) of your account profile. Your contact information will be automatically updated each time you submit an application for employment. It is your responsibility to change your contact information and to ensure that it is correct.
If you provide an e-mail address, all correspondence regarding this examination will be sent to you by e-mail. You should add Phila.OHR@phila.gov to your address book or list of trusted contacts to prevent notices from being marked as spam by your e-mail provider.
Please call the Office of Human Resources at 215-686-0880 or email hrhelpdesk@phila.gov if you have any questions.
Information concerning employment with the City of Philadelphia may be found at:
http://www.phila.gov/personnel
http://www.phila.gov/personnel/ExamsFAQ.html
Facebook @PhilaOHR
Twitter @PhilaOHR
Youtube @PhilaOHR
NextDoor
Linkedin
ELIGIBLE LIST
DEPARTMENTAL-ONLY PROMOTIONAL: Only a departmental promotional eligible list for the Revenue Department will be established as a result of this examination.
Candidates who pass the exam and are placed on the civil service list will be retained on the list for a minimum of one year and a maximum of two years after the establishment of the Eligible List.
PREFERENCE FOR PHILADELPHIA RESIDENTS:
Candidates who have maintained a bona fide residence in Philadelphia for at least one year prior to the date of the civil service examination shall have priority over all other persons receiving an identical test score. If you have maintained a bona fide residence in Philadelphia for at least one year immediately preceding March 6, 2025, you are eligible to claim residency preference.
To receive such preference, candidates must respond to the question regarding residence later in this form.
The response on this application will be used to determine eligibility for preference for residents. Documentation of residence may be required if there is any question as to whether you meet the residency preference requirements.
If an applicant does not respond to the appropriate residence question, it will be assumed that the applicant does not qualify for residence preference. Eligibility for residence preference must be determined by the date of the test administration. No requests for residence preference will be granted after the test administration.
ELIGIBLE LIST
DEPARTMENTAL-ONLY PROMOTIONAL: Only a departmental promotional eligible list for the Revenue Department will be established as a result of this examination.
Candidates who pass the exam and are placed on the civil service list will be retained on the list for a minimum of one year and a maximum of two years after the establishment of the Eligible List.
PREFERENCE FOR PHILADELPHIA RESIDENTS:
Candidates who have maintained a bona fide residence in Philadelphia for at least one year prior to the date of the civil service examination shall have priority over all other persons receiving an identical test score. If you have maintained a bona fide residence in Philadelphia for at least one year immediately preceding March 6, 2025, you are eligible to claim residency preference.
To receive such preference, candidates must respond to the question regarding residence later in this form.
The response on this application will be used to determine eligibility for preference for residents. Documentation of residence may be required if there is any question as to whether you meet the residency preference requirements.
If an applicant does not respond to the appropriate residence question, it will be assumed that the applicant does not qualify for residence preference. Eligibility for residence preference must be determined by the date of the test administration. No requests for residence preference will be granted after the test administration.
Projected Exam Date
A computer-based examination is held, it will be scheduled for March 6, 2025. Please note that this examination date is subject to change.
Candidates will need to have access to an internet-connected device. This can be a desktop computer, laptop, or tablet for this examination. If you do not have access to a smart device with internet access, please contact Cornell Q. Weaver at 215-686-2387 or cornell.weaver@phila.gov so alternate arrangements can be made to take the examination.
An Eligible List will be established the week of March 17, 2025. Please note that this date may change.
Candidates will need to have access to an internet-connected device. This can be a desktop computer, laptop, or tablet for this examination. If you do not have access to a smart device with internet access, please contact Cornell Q. Weaver at 215-686-2387 or cornell.weaver@phila.gov so alternate arrangements can be made to take the examination.
An Eligible List will be established the week of March 17, 2025. Please note that this date may change.
Test Review
In accordance with Civil Service Regulation 9.091B, candidates will have 30 days after the results have been mailed to review their test and to file appeals to the key answers. Call 215-686-0880 if you wish to schedule a Test Review.
Assigned to (view only)
Assigned to
Cornell Q. Weaver
Parts & Weights
Part
Computer-Based Multiple Choice Exam
Weight
90%
Part
Seniority Rating
Weight
10%
