ABOUT THIS POSITION
The City of Phoenix Public Transit Department (PTD) provides local buses, RAPID commuter buses, neighborhood and business circulators, Phoenix Dial-a-Ride, and alternative transportation services by contracting with private companies that manage the day-to-day transit operations. The PTD also provides planning, scheduling, and financial management support to the High-Capacity Transit program.
The PTD is seeking an energetic individual to fill their Customer Service Clerk vacancy. This role is instrumental in providing first-line customer service in a fast-paced environment to ensure prompt and efficient service for our transit customers.
Responsibilities include :
- Providing transit-related information to the public in person and phone.
- Processing sales transactions for bus / rail passes.
- Managing, auditing, and inventorying, a cash drawer every shift.
- Inventories and manages lost bikes / items.
- Filling large fare media orders.
- Providing coverage to other transit centers based on business needs.
- Working cooperatively with other team members, departments, agencies, and the public.
- Adapting and adjusting to be inclusive of customers with various needs including customers who may be irate or distraught.
This position is assigned to the Downtown Central Station; which operates Monday through Friday 8 : 00 a.m. to 5 : 00 p.m.
Work hours are 40 hours a week Monday through Friday and shifts vary between the hours of 7 : 50 a.m. to 5 : 20 p.m.
IDEAL CANDIDATE
Excellent verbal and written communication skills.Active listening skills.Strong clerical ability and mathematical skills (add, subtract, multiply, divide).Knowledge of Payment Card Industry (PCI) Compliance.Able to :
Adapt service levels based on the needs of the customer.Maintain composure and work effectively under stress when dealing with irate or difficult customers and deadlines.Multitask and learn job-related material primarily through oral instructions, written procedures, and observation, mainly in an on-the-job training environment.SALARY
Pay Range : $15.31 to $26.18 per hour.
Hiring Range : $15.31 to $22.61 per hour.
Pay Range Explanation :
Pay range is the entire compensation range for the position classification.Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.BENEFITS
A comprehensive benefits package is offered which includes :
Traditional pension with employer and employee contributions, click here for more details : Pension Information401(a) and 457 plans with employer contributionsChoice of generous medical HMO, PPO, or HSA / HDHP plansMedical enrollment includes a monthly $150 City contribution to a Post-Employment Health PlanWellness incentive of up to $720 annuallyDental, vision, and life insurance optionsEmployer paid long-term disabilityFree Bus / light rail passTuition reimbursement program up to $6,500 per yearPaid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave daysPaid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month periodFederal Student Loan Forgiveness offered through SaviFor more details, visit : Unit 003 Benefits
MINIMUM QUALIFICATIONS
One year of experience in meeting the public and performing varied office and clerical tasks; supplemented by courses in bookkeeping and demonstrated typing skills.Requires the ability to bend, kneel, walk, sit, and / or stand regularly throughout an eight-hour shift.Requires the ability to lift up to 40 pounds such as bikes, bags, backpacks, inventory, etc.Other combinations of experience and education which meet the minimum requirements may be substituted.The City job description can be found here.All finalists for positions are subject to a criminal background check applicable to the department or position.For information regarding pre-screening and driving positions, click here.PREFERRED QUALIFICATIONS
The minimum qualifications listed above, plus :
Experience with :
Two years of customer service experience helping customers in person, over the phone and / or via e-mail.Two years of cash handling experience using a cash register or POS System.Two years of experience using Microsoft Office products (Word, Excel, Outlook).Tailoring communication and procedures to be inclusive of others.Valley Metro Transit System. (Transit experience from other agencies may be considered.)Inventory processes and procedures - physical counts, stocking, pulling orders and quality control.Performing highly detailed data entry in a fast-paced environment.Providing administrative support to staff.Bilingual - Spanish.RECRUITMENT DATES
Recruitment closes March 12, 2025. All materials must be received by 11 : 59 p.m. on this date.
This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.
HOW TO APPLY
Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.
WE ARE HERE TO HELP
Job interviews may be held by video or audio conference.If you are in need of computer resources, click here for free options.Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.Explore other Employment Opportunities with the City of Phoenix.Subscribe to receive e-mail notifications about new employment opportunities.If you need assistance applying for this job, please contact our HR Connection Center at (602) 495-5700.REFERENCE
Customer Service Clerk, JC : 01080, ID# 57012, 02 / 26 / 25, USM, AJ, Benefits : 003
Building the Phoenix of tomorrow.
DoWorkThatMakesPhoenixWork
City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.
Salary : $720 - $6,500
