Airport Access Agent

Approximately 50 million passengers traveled through Phoenix Sky Harbor International Airport in 2024, one of the busiest airports in the country in the nation's 5th largest city. Sky Harbor is the largest of three airports in the Phoenix Airport System (Phoenix Sky Harbor, Deer Valley, and Goodyear airports) which is operated by the City of Phoenix Aviation Department and has an economic impact of $44.3 billion annually.

The City of Phoenix Aviation Department is seeking a highly motivated team member that will enjoy the high-energy environment of Phoenix Sky Harbor International Airport. The Airport Access Agents primary responsibility is to perform difficult and skilled specialized data entry work in support of Transportation Security Administration Security Administration (TSA) regulated aviation security operations and programs. This position is the primary contact for employees and vendors to obtain airport security badges. Additional responsibilities are for complete and accurate data entry and record keeping for security badge and credential applications, including handling applicant Personal Identifiable Information (PII), and ensuring all badging requirements are met. Customer service skills are required to handle the face-to-face transactions along with strong computer skills and the ability to multitask daily.

Essential functions include:

• Assign appropriate security access.
• Answer phone calls regarding badging inquiries and information.
• Receive, verify, and process airport security badge applications.
• Update Criminal History Records Check (CHRC) results into badging records.
• Receive and process various payments and refunds.
• Fingerprint applicants on an electronic system, verifying quality for submission.
• Process accounting transactions to ensure proper account crediting and debiting.
• Process vehicle permit applications for registered vehicles; issue vehicle permits; submit security clearances and issue credentials for drivers.
• Front counter customer service, entailing explanation of the badging requirements and assistance with documentation required.
• Enter information into and retrieve information from complex computer filing systems and databases in compliance with TSA regulations.
• Support the day-to day activities of the Public Safety & Security Badging Office, including assisting applicants in all phases of the security badging process.
• Accept and evaluate identity documents as directed by TSA/Regulatory compliance; properly handles and safeguards Personal Identifiable Information and Security Sensitive Information.

• Knowledge of TSA access badging regulations.
• Knowledge of airport rules, regulations, and security training programs.
• Ability to remain in a sitting position for extended periods of time.
• Ability to accomplish tasks while maintaining compliance with federal, state, and local regulations.
• Ability to communicate orally with customers, clients, the public, and other employees in a face- to-face, one-on-one setting and/or telephone or email.

Pay Range: $18.60 - $30.31 per hour.

Hiring Range: $18.60 - $26.18 per hour.

Pay Range Explanation:

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

A comprehensive benefits package is offered which includes:

• for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi

For more details, visit: Unit 003 Benefits

• Two years of administrative/clerical support experience, including direct customer service and working with complex computer filing systems.
• Other combinations of education and experience that meet the minimum requirements may be substituted.
• The City job description can be found here.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• The following list is not all inclusive but are TSA general factors for disqualification of employment for working at Phoenix Sky Harbor International Airport. Other factors will be assessed that may also lead to disqualification. Qualified candidates should consider these factors when applying. Aviation Employment Disqualifiers.
For information regarding pre-screening and driving positions,
• .

The minimum qualifications listed above, plus:

• Experience providing excellent customer service.
• Experience using Microsoft Office (Excel, Word).
• Experience with money handling transactions.
• Experience with confidential record keeping and auditing.
• Experience entering and retrieving data or information into or from a terminal, PC, or other keyboard device.

Recruitment closes January 30, 2025. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

• Job interviews may be held by video or audio conference.
If you are in need of computer resources,
• for free options.
Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance.
• for more information.
• Explore other Employment Opportunities with the City of Phoenix.
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• If you need assistance applying for this job, please contact our HR Connection Center at (602) 495-5700.

Airport Access Agent, JC:01150, ID# 56826, 01/24/2025, USM, GO, Benefits: 003

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City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.