What are the responsibilities and job description for the Eviction Legal Services Program Caseworker III - Human Services Department (Temporary) position at City of Phoenix?
About This Position
The City of Phoenix Human Services Department (HSD) enhances the health, wellness, and quality of life for Phoenix residents by providing a comprehensive array of services to help people meet emergency, short-and long-term needs; and to help every individual reach their highest level of self-sufficiency. HSD offers a wide variety of programs for children, adults, and families at numerous locations throughout the city.
Currently, there is a vacancy for a Caseworker III in the HSD Community Services and Initiatives Division.
The Caseworker III may supervise professional and paraprofessional staff and perform a variety of administrative duties in support of the newly launched Eviction Legal Services Program. Duties include assisting a program coordinator or center supervisor in the development of policies and procedures and completion of various reports. Work involves supervising the development and monitoring of complex program implementation plans and contracted services designed to assist clients to resolve their legal eviction crisis, become self-sufficient, and become/remain stably housed. Client problems related to areas such as finances, education, employment, housing, mental health, and substance abuse lead to emergency crisis situations. Resolution involves triage and assessment, interviewing clients, determining eligibility for services, identifying problems, and referral to legal services providers and collateral social services. Work may include providing assistance on difficult and complex cases, interacting with and managing legal services contracts, collecting, analyzing, and summarizing contractor performance data, and coordinating advocacy programs. General supervision is received from a Human Services Program Coordinator and work is evaluated on results obtained.
Successful candidates will be able to work in tandem with other supervisors, work across organizational lines, and work in harmony with team members. Thye'll also possess good client engagement and de-escalation skills, respond to high level referrals efficiently, resolve customer concerns in a diplomatic manner, and can work in a highly independent role making sound decisions in accordance with regulations and established agency policies and procedures.
This temporary position is intended for the duration of the Eviction Legal Services Program. This position may be funded through June of 2026 or until grant funds are exhausted. The temporary position will have benefits but will not earn city retirement credits or participate financially into the city's retirement program. If the successful candidate is a current City employee, all benefits will still be applicable, and the employee will still contribute to their pension. Temporary positions are not covered under civil service rules, and thus employment is considered ¿at-will¿ and employees may be separated at any time.
IDEAL CANDIDATE
Pay Range: $57,179 to $107,806 annually.
Hiring Range: $57,179 to $84,468 annually.
Pay Range Explanation
A comprehensive benefits package is offered which includes:
Minimum Qualifications
The minimum qualifications listed above, plus:
Recruitment closes March 3, 2025. All materials must be received by 11:59 p.m. on this date.
This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.
How To Apply
Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.
WE ARE HERE TO HELP
Caseworker III, JC:07090, ID# 56876, 02/17/25, USM, SG, Benefits:007, Q
Building the Phoenix of tomorrow.
#DoWorkThatMakesPhoenixWork
City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.
The City of Phoenix Human Services Department (HSD) enhances the health, wellness, and quality of life for Phoenix residents by providing a comprehensive array of services to help people meet emergency, short-and long-term needs; and to help every individual reach their highest level of self-sufficiency. HSD offers a wide variety of programs for children, adults, and families at numerous locations throughout the city.
Currently, there is a vacancy for a Caseworker III in the HSD Community Services and Initiatives Division.
The Caseworker III may supervise professional and paraprofessional staff and perform a variety of administrative duties in support of the newly launched Eviction Legal Services Program. Duties include assisting a program coordinator or center supervisor in the development of policies and procedures and completion of various reports. Work involves supervising the development and monitoring of complex program implementation plans and contracted services designed to assist clients to resolve their legal eviction crisis, become self-sufficient, and become/remain stably housed. Client problems related to areas such as finances, education, employment, housing, mental health, and substance abuse lead to emergency crisis situations. Resolution involves triage and assessment, interviewing clients, determining eligibility for services, identifying problems, and referral to legal services providers and collateral social services. Work may include providing assistance on difficult and complex cases, interacting with and managing legal services contracts, collecting, analyzing, and summarizing contractor performance data, and coordinating advocacy programs. General supervision is received from a Human Services Program Coordinator and work is evaluated on results obtained.
Successful candidates will be able to work in tandem with other supervisors, work across organizational lines, and work in harmony with team members. Thye'll also possess good client engagement and de-escalation skills, respond to high level referrals efficiently, resolve customer concerns in a diplomatic manner, and can work in a highly independent role making sound decisions in accordance with regulations and established agency policies and procedures.
This temporary position is intended for the duration of the Eviction Legal Services Program. This position may be funded through June of 2026 or until grant funds are exhausted. The temporary position will have benefits but will not earn city retirement credits or participate financially into the city's retirement program. If the successful candidate is a current City employee, all benefits will still be applicable, and the employee will still contribute to their pension. Temporary positions are not covered under civil service rules, and thus employment is considered ¿at-will¿ and employees may be separated at any time.
IDEAL CANDIDATE
- Knowledge of community resources including programs and agencies.
- Knowledge of performance metric analysis and data-driven methodologies
- Ability to perform a broad range of supervisory responsibilities and program oversight.
- Ability to create and maintain a positive work environment that encourages input and feedback.
- Ability to work with a diverse group of individuals.
- Commitment to outstanding service delivery, teamwork, and verifiable client outcomes.
- Effective organizational skills that include the ability to prioritize work, use technology and manage deadlines successfully.
- Strong communication skills.
- Exceptional customer service skills.
Pay Range: $57,179 to $107,806 annually.
Hiring Range: $57,179 to $84,468 annually.
Pay Range Explanation
- Pay range is the entire compensation range for the position classification.
- Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
A comprehensive benefits package is offered which includes:
- Traditional pension with employer and employee contributions, click here for more details: Pension Information
- 401(a) and 457 plans with employer contributions
- Choice of generous medical HMO, PPO, or HSA/HDHP plans
- Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
- Wellness incentive of up to $720 annually
- Dental, vision, and life insurance options
- Employer paid long-term disability
- Free Bus/light rail pass
- Tuition reimbursement program up to $6,500 per year
- Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
- Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
- Federal Student Loan Forgiveness offered through Savi
Minimum Qualifications
- Three years of case management or counseling experience in a recognized social service agency
- Including some lead or supervisory experience
- Bachelor's degree in social work, business, or related field
- Other combinations of experience and education that meet the minimum requirements may be substituted
- The City job description can be found here .
- All finalists for positions are subject to a criminal background check applicable to the department or position.
- Candidates who receive a conditional offer of employment must be fingerprint ed and will have their fingerprint s used to check the Criminal History Records of the State of Arizona Department of Public Safety and the Federal Bureau of Investigation. Any records returned will be reviewed to determine the candidate's suitability for the job.
- Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
- For information regarding pre-screening and driving positions, click here .
The minimum qualifications listed above, plus:
- Experience working with economically disadvantaged and culturally diverse populations.
- Experience determining eligibility for social services within a federally funded program.
- Experience providing crisis intervention, stabilization, case work or counseling.
- Experience developing resources and/or working with community partners.
- Experience with gathering information, statistics, and report writing
- Experience with community outreach and marketing.
- Proficiency using Microsoft Word and Excel.
Recruitment closes March 3, 2025. All materials must be received by 11:59 p.m. on this date.
This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.
How To Apply
Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.
WE ARE HERE TO HELP
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Caseworker III, JC:07090, ID# 56876, 02/17/25, USM, SG, Benefits:007, Q
Building the Phoenix of tomorrow.
#DoWorkThatMakesPhoenixWork
City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.
Salary : $57,179 - $107,806
