Family Liaison (Casework Aide) - Human Services Department

About This Position

The City of Phoenix Human Services Department (HSD) enhances the health, wellness, and quality of life for Phoenix residents by providing a comprehensive array of services to help people meet emergency, short-and long-term needs; and to help every individual reach their highest level of self-sufficiency. HSD offers a wide variety of programs for children, adults, and families at numerous locations throughout the city. The Human Services Department is seeking a Family Liaison to fill a vacancy in the Education Division.

The Family Liaison will offer information, resources, workshops, and provide agency referrals to families with children birth to five years old. Within the City of Phoenix, these sites are referred to as Phoenix Families First Resource Centers (PFFRC). These sites will offer a variety of services that will assist in targeting the needs of the varying families. Families will receive referrals for services and parenting activities. There are three main areas of engagement: Information and Resources, Referrals, and Parenting activities.

Family Liaisons are front line staff responsible for the everyday success of the PFFRC. Responsibilities include welcoming families, completing initial screening/interviews, organizing event calendar, providing information and resources to families ranging from developmental milestones to basic needs, inputting numbers into database, answering phones, and providing general clerical support. Regular work hours are Monday - Friday from 8:00 AM to 5:00 PM, however, some night and weekend work may be required.

The Human Services Department currently has a temporary vacancy for a full-time Family Liaison. This assignment will be in effect through December 2027 at which time, the prior incumbent may return to the position. When this assignment ends, the temporary candidate will return to their previous position. If you are interested in being considered for this limited duration promotion/transfer opportunity, obtain approval to participate from your department or function head prior to submitting your application.

IDEAL CANDIDATE

• Excellent customer service and communication skills.
• Ability to handle multiple and conflicting work priorities.
• Ability to work in a collaborative team environment.
• Proficient in Microsoft Word.
  
  
  

SALARY

Pay Range: $16.07 to $27.49 per hour.

Hiring Range: $16.07 to $23.74 per hour.

Pay Range Explanation

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
  
  
  

Benefits

A comprehensive benefits package is offered which includes:

• Traditional pension with employer and employee contributions, click here for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi
  
  
  

For more details, visit: Unit 003 Benefits

Minimum Qualifications

• One year of experience working in a social service environment.
• Some college level course work in social work, sociology, social services, or a related field.
• Other combinations of experience and education that meet the minimum requirements may be substituted
• The City job description can be found here .
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• Candidates who receive a conditional offer of employment must be fingerprint ed and will have their fingerprint s used to check the Criminal History Records of the State of Arizona Department of Public Safety and the Federal Bureau of Investigation. Any records returned will be reviewed to determine the candidate's suitability for the job.
• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
• For information regarding pre-screening and driving positions, click here .
  
  
  

Preferred Qualifications

The minimum qualifications listed above, plus:

• Experience working with children from birth to five years old.
• Experience providing quality customer service to a diverse population.
• Experience querying and searching databases.
• Experience providing social service information and referrals.
• Experience maintaining confidential client, case, or other records or files.
• Bilingual skills in the Spanish language is desirable but not required.
  
  
  

RECRUITMENT DATES

Recruitment closes February 10 2025. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

How To Apply

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

WE ARE HERE TO HELP

• Job interviews may be held by video or audio conference.
• If you are in need of computer resources, click here for free options.
• Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.
• Explore other Employment Opportunities with the City of Phoenix .
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• If you need assistance applying for this job, please contact our HR Connection Center at (602) 495-5700 .
  
  
  

REFERENCE

Casework Aide, JC:07260, ID# 56771, 01/31/25, USM, SG, Benefits:003, Q

Building the Phoenix of tomorrow.

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City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.