Guest Service Representative (Customer Service Clerk) - Phoenix Convention Center (Part Time)

About This Position

The Phoenix Convention Center & Venues hosts a diverse range of conventions, trade shows, meetings, and entertainment events in one of the premier convention facilities in the United States. The Phoenix Convention Center is one of the largest convention centers in the United States, hosting approximately 65 national and international conventions each year and more than 500 events of all kinds in three convention buildings with more than 900,000 attendees annually. Our vision is to become the premier convention and entertainment complex in North America through our distinctive venues, caring service, and memorable experiences.

The Phoenix Convention Center & Venues is seeking dynamic, outgoing Guest Service Representatives who enjoy working with people. The ideal candidate must be organized and people-oriented; and be able to provide information, direction and guest assistance throughout our extended downtown campus. Currently there are multiple vacancies. This position ensures guests to the Phoenix Convention Center & Venues are warmly greeted immediately upon entry as well as accurately directed to various meeting spaces within all levels of the many venues of the Convention Center.

Other Duties Include

• Providing memorable customer experiences with the highest level of responsiveness.
• Projecting an approachable and professional image in personal appearance, manner, and demeanor.
• Going out of their way to make customers feel important and valued - giving 100% attention to customers.
• Smiling, making eye contact, and providing enthusiastic greetings to all guests.
• Having a positive attitude and ability to work well within a team environment.
• Being knowledgeable of local current attractions and/or events (e.g., concerts, theater, sporting events).
• Using independent judgment to handle any customer services matters in satisfactory manner.
• Communicating effectively both verbally and in writing, with the public, employees and service partners on a daily basis.
• Completing daily reports.
  
  
  

This position will work closely with the event and operations staff at Phoenix Convention Center & Venues, its volunteers and security providers and the Downtown Phoenix Partnership Ambassadors and Visitor Bureau registrars.

This position is part time and works irregular hours that include, nights, weekends, and holidays. Work schedules are based on event activity and could vary. This position requires frequent and prolonged walking and standing and working irregular hours, evening, weekends, and holidays. Work schedules will vary based upon event activity.

IDEAL CANDIDATE

• Ability to provide internal and external customers a positive attitude and experience.
• Ability to communicate effectively both verbally and in writing, with the public, employees and service partners on a daily basis.
• Ability to provide memorable customer experiences with the highest level of responsiveness.
• Ability to use independent judgment to handle any customer services matters in satisfactory manner.
• Ability to always exude a positive attitude and the ability to work well within a team environment.
• Knowledgeable of local current attractions and/or events (e.g., concerts, theater, sporting events).
• Projecting an approachable and professional image in personal appearance, manner, and demeanor.
• Strong customer service skills such as, going out of their way to make customers feel important and valued.
• Excellent verbal and written communication skills such as, smiling, making eye contact, and providing enthusiastic greetings to all guests.
  
  
  

SALARY

Pay and Hiring Range: $16.88 - $26.18 per hour.

Pay Range Explanation

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
  
  
  

Benefits

Part-time employees are eligible for earned paid sick time, city training, and free or discounted bus and light rail fares.

Minimum Qualifications

• One year of experience in meeting the public and performing varied office and clerical tasks.
• Supplemented by courses in bookkeeping and demonstrated typing skills.
• Other combinations of experience and education which meet the minimum requirements may be substituted.
• May be required to bend, kneel, walk, sit, and/or stand regularly throughout an eight-hour shift.
• The City job description can be found here .
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• For information regarding pre-screening and driving positions, click here .
  
  
  

Preferred Qualifications

The minimum qualifications listed above, plus:

• Experience with computer systems and emailing.
• Experience providing quality customer service to the public by telephone, email, or in person.
• Proficiency using Microsoft Outlook.
  
  
  

RECRUITMENT DATES

Recruitment closes January 21, 2025. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

How To Apply

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

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• If you need assistance applying for this job, please contact our HR Connection Center at (602) 495-5700 .
  
  
  

REFERENCE

Customer Service Clerk, JC:01080, ID# 56067, 1/8/25, USM, DB, Benefits: PT/None.

Building the Phoenix of tomorrow.

#DoWorkThatMakesPhoenixWork

City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.