Infrastructure Services Manager (Senior Information Technology Systems Specialist)

About This Position

Why you should join us:

Phoenix is the 5th largest city in the country. We are emerging in the new economy with strength in high technology, manufacturing, bioscience research and advanced business services. Here at the City of Phoenix, we have more than 14,000 employees working across 35 departments. We strive to be an employer of choice by offering great benefits and opportunities for career growth and advancement. All we need is you!

The City of Phoenix currently has a vacancy for an Infrastructure Services Manager (ISM) to supervise the infrastructure team. In this role, you will report to the Assistant Chief Information Officer of the Technology Services Division (TSD) of the Water Services Department (WSD). In this vital role, you will provide leadership in establishing service level expectations, developing, and improving operational procedures, system patching, upgrades, lifecycle management, and ensuring the timely completion of staff assigned tasks. Additionally, you will utilize customer feedback and other metrics to continually focus on improving service delivery to our internal customers to meet or exceed defined service level targets.

What You Will Do

• Assist in the developing, implementing, and adhering of IT policies and procedures that enable strong performance, security, and risk-management capabilities.
• Develop leadership reports that include metrics, data, and dashboards as it relates to performance management, and system monitoring to measure and improve service delivery and team performance.
• Establish and manage staffing levels using internal and external resources to ensure adequate resources are available to meet service level objectives and business demands.
• Lead and manage technical teams, providing direction, mentorship, and performance feedback.
• Convey technical concepts to both technical and non-technical stakeholders.
• Align IT infrastructure strategies with organizational goals and business objectives.
  
  
  

This opportunity is fully onsite as many of the responsibilities require you to work in-person with team members.

IDEAL CANDIDATE

What You Will Bring To The Team

• Deep understanding of enterprise systems, including role-based access and security models, with the ability to manage remote access technologies in large-scale environments.
• Demonstrated hands-on experience managing a technical team, with a focus on achieving business outcomes, data-driven decision-making, and resource management.
• Advanced skills in project management methodologies and tools, ensuring projects are delivered on time, within scope, and aligned with organizational objectives.
• Strong technical background, excellent leadership capabilities, and a history of delivering technology solutions that align with business outcomes.
• Ability to lead cross-functional teams, promote knowledge sharing, and effectively collaborate with third-party vendors.
• Expertise in IT security practices and the implementation of strategies to protect sensitive systems and data.
  
  
  

SALARY

Pay Range: $93,121 to $131,040 annually.

Hiring Range: $93,121 to $118,872 annually.

Pay Range Explanation

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
  
  
  

Benefits

A comprehensive benefits package is offered which includes:

• Traditional pension with employer and employee contributions, click here for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi
  
  
  

For more details, visit: Unit 007 Benefits

Minimum Qualifications

• Two years of experience as an Information Technology Systems Specialist involving database management and on-line telecommunications.
• Bachelor's degree in computer science, math, or a related field.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• The City job description can be found here .
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• For information regarding pre-screening and driving positions, click here .
  
  
  

Preferred Qualifications

The minimum qualifications listed above, plus:

• Two years of financial management experience, including budgeting and optimization of IT infrastructure expenses.
• Four years of experience in a technical managerial role, overseeing a team of at least 10 staff in an enterprise environment.
• Six years of experience in:
• Leading large-scale IT infrastructure projects, including planning, deployment, and tuning of corporate servers, network architecture, storage solutions, and cloud services.
• Managing desktops, laptops, mobile technologies, and enterprise solutions like Microsoft Windows, Active Directory (Azure and O365), and SCCM.
• Microsoft Server environments (2008 and above), antivirus solutions, endpoint protection tools, and mobile device management technologies.
• Systems monitoring tools, like Orion SolarWinds, Tanium, SharePoint, and Microsoft SCOM.
• Enterprise cybersecurity, risk management, patch management, and security audits.
  

RECRUITMENT DATES

Recruitment closes March 6, 2025. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

How To Apply

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

WE ARE HERE TO HELP

• Job interviews may be held by video or audio conference.
• If you are in need of computer resources, click here for free options.
• Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.
• Explore other Employment Opportunities with the City of Phoenix .
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• If you need assistance applying for this job, please contact our HR Connection Center at (602) 495-5700 .
  
  
  

REFERENCE

Senior Info Tech Systems Spec, JC:09570, ID# 56939, 02/06/2025, USM, JG, Benefits:007, Q

Building the Phoenix of tomorrow.

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City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.