Library Circulation Attendant I - Phoenix Public Library

About This Position

Phoenix Public Library serves a diverse clientele of over 4.8 million people, with a Burton Barr Central Library and 16 branches. The library offers collections in multiple languages, a full range of cutting-edge electronic resources and customer focused public services. A Library Circulation Attendant I provides direct customer service in person, via telephone or email and performs a variety of clerical tasks in the Burton Bar Central Library or one of the branch locations. They issue library cards, process customer payments, manage and balance cash drawers, and assist customers with checking out materials on a daily basis. They also provide basic customer service in using the copy machines, making computer reservations and printing, and placing holds on library materials.

The Phoenix Public Library is looking to fill multiple full- and part-time positions in this classification to perform customer service and clerical work at a circulation desk in either the Central Library or one of the branch libraries.

Employees in this role frequently contact the public by phone and in person as well as assist library users in obtaining library cards, paying library charges, and checking materials in and out of the library.

Detailed instructions are given during the initial stages of employment, and after employees learn the proper procedures, they work independently.

Work is performed under the general supervision of a Library Clerical Supervisor, Librarian II, or Librarian III, and some positions are unsupervised during a significant portion of the work week due to extended service hours.

Essential Functions

• Checks library materials in and out using a computer and assists library customers with using the self-check-out machines.
• Enters customer information and transaction records accurately into a computer database using a keyboard or scanner.
• Inspect incoming materials for damage and complete item damage form and library customers' identification, explains library card rules and policies, and issues library cards.
• Searches library customers' records and notifies customers of overdue and lost books as well as processes hold requests and interlibrary loan materials for library customers.
• Answers library customers' questions regarding circulation policies and refers customers to the appropriate staff person when professional assistance is necessary.
• Balances cash drawer by reconciling daily cash reports and following written procedures for submittal and process cash deposits.
• Performs routine opening and closing duties at the circulation desk.
• Searches for lost or misplaced library materials and investigate and resolve circulation problems in a timely manner.
• Maintains regular and reliable attendance.
• Demonstrates superior seamless customer service, integrity, and commitment to innovation, efficiency, and fiscally responsible activity.
  
  
  

IDEAL CANDIDATE

• The ideal candidate must be able to multi-task, resolve problems and work with a diverse customer base in a fast-paced environment with the ability to work independently.
• Ability to communicate in Spanish is highly desirable.
  
  
  

SALARY

Pay Range: $16.88 to $23.74 per hour.

Hiring Range: $16.88 to $19.54 per hour.

Pay Range Explanation

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
  
  
  

Benefits

Part-time employees are eligible for earned paid sick time, city training, and free or discounted bus and light rail fares.

Full-time employees are eligible for a comprehensive benefits package which includes:

• Traditional pension with employer and employee contributions, click here for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi
  
  
  

For more details, visit: Unit 003 Benefits

Minimum Qualifications

• One year of library clerical experience.
• AND One-year general clerical experience, including experience serving the public and demonstrated typing skills.
• OR One year experience at the level of Library Clerk I.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• The City job description can be found here .
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• For information regarding pre-screening and driving positions, click here .
  
  

Working Conditions Require

• Working irregular hours, weekends, and evenings.
• Making continuous or repetitive arm-hand movements, such as checking in and shelving materials, operating a computer keyboard or scanner and bend or stoop repeatedly over the course of an entire shift.
• Remaining in a standing position for an extended period of time; from one continuous hour up to three total hours at a time per day while performing a variety of tasks.
  
  
  

Preferred Qualifications

The minimum qualifications listed above, plus:

Experience With

• Providing excellent customer service.
• Cash handling.
• Computer skills including working with Microsoft Office and other Windows based programs.
• Polaris Integrated Library Software or similar.
  
  
  

RECRUITMENT DATES

Recruitment closes April 16, 2025. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

How To Apply

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

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• Job interviews may be held by video or audio conference.
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• Explore other Employment Opportunities with the City of Phoenix .
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• If you need assistance applying for this job, please contact our HR Connection Center at (602) 495-5700 .
  
  
  

REFERENCE

Library Circulation Attnd I, JC:01550, ID# 57272, 04/02/2025, USM, AJ, Benefits: PT and 003

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City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.