What are the responsibilities and job description for the Police Communications Officer position at CITY OF PIGEON FORGE?
Nature of Work
This is responsible technical and administrative work assisting with the operation and maintenance of the communications division for the Pigeon Forge Police Department. Activities associated with the job include performing emergency dispatch activities in accordance with established policies and procedures established for the communications division, interacting with local, state and federal agencies involved with law enforcement communications and assisting with various administrative and record keeping duties as assigned. Additional duties include monitoring the well-being of dispatched emergency personnel, researching databases to assist with law enforcement operations and investigations and entering information into national and state databases. Job activities are subject to NCIC audits every 3 years. Job related duties require training and certification in law enforcement communications, strong organizational, interpersonal and decision making skills, dedicated attention to detail and some experience working in emergency communications. Job performance is evaluated by the Communications Supervisor through review of the efficiency and effectiveness of job related activities, level of support provided for patrol operations and emergency response activities, organizational and interpersonal skills and adherence to policies and procedures established for the communications division.
Illustrative Examples of Work
-Operates a phone system that receives emergency and non-emergency calls including 911 transfers and TTD calls and ensures the accuracy and thoroughness of all information received.
-Serves as the initial point of contact for tourists and the general public for the City of Pigeon Forge and addresses a wide variety of emergency and nonemergency calls in an expedient manner.
-Operates a multi-channel radio console to receive and dispatch non-emergency and emergency transmissions and logs all dispatched call arrivals and related documentation into the CAD system.
-Interacts with other law enforcement and communications agencies to obtain and relate information when necessary.
-Completes NCIC validations and entries for wanted suspects, stolen vehicles and weapons and ensures that all information is accurate and complete.
-Assists with all shift activities of the communications division and ensures that any issues or complaints are responded to in a timely manner.
-Assists with law enforcement investigations by compiling computer information, printing copies for officer’s reports and obtaining related information as required.
-Operates a multi-function computer that assists with computer aided dispatch, NCIC, mapping and 911 operations.
-Performs background checks, criminal histories, driver’s license information, etc. for officers responding to calls for service.
-Investigates fugitives on social media sites and other internet sources.
-Maintains the location of each Patrol unit, promptly dispatches units in response to calls for service and assists with ensuring the safety of law enforcement and emergency response personnel by maintaining contact as appropriate.
-Cooperates with local, state and federal agencies in the development and implementation of joint programs and operations related to communications activities.
-Ensures that all communications equipment is functioning properly and requests assistance from supervisors and other departmental personnel when necessary.
-Assists with the preparation of daily activity reports and submits to the Communications Supervisor for review.
-Opens secured doors at the Police Department for officers and other approved personnel.
-Monitors the security cameras around the Police Department to ensure the safety of the facility.
-Relays information on criminal activity to other agencies as appropriate.
-Performs related duties as required.
