What are the responsibilities and job description for the LEAD Team Lead position at City of Pittsburgh?
Reporting to the LEAD Program Manager, the LEAD Team Lead position will be responsible for the daily supervision of LEAD Case Managers, leveraging deep knowledge of services available to clients and facilitating the review of referrals from the Pittsburgh Bureau of Police. The successful incumbent will possess expertise in administrative and field leadership and the ability to successfully manage relationships with stakeholders. Specifically, this candidate will have a strong collaborative relationship with the PBP and their leadership to ensure program implementation and sustainability. This position will also collaborate with the LEAD Program Manager and other Office of Community Health and Safety (OCH&S) leadership in project development. The successful incumbent will attend meetings with stakeholders that are relevant and/or important in this field that might include but is not limited to Pittsburgh Bureau of Police (PBP) leadership, mental/behavioral experts, criminal justice system stakeholders, housing providers, and drug/alcohol recovery providers.
Additionally, the Team Lead will work closely with the Co-Response, Reaching Out On The Streets, and Post Overdose Support Teams, and other OCH&S programs. The ideal candidate will have a strong understanding of harm reduction, assertive outreach, a focus on empowering individual agency and choice, and experience in case management, crisis intervention, victim support, mental/behavioral health support, organizational and leadership skills, and supervision.
Department: Office of Community Health & Safety
Posting Type: Announcement
Salary: $74,069 per year.
Union: None, this is a non-union position.
Civil Service Classification: Non-competitive
General Application Requirements:
You must submit or show proof of all of the following at the time of filing your application (unless otherwise indicated below) or your application will be disqualified. Disqualifications based on any of these General Application Requirements are not subject to a Civil Service appeal.
Applicants must submit a complete application including education, work experience, a resume (if applicable) and completed supplemental questions.
Applicants must be or become residents of the City of Pittsburgh prior to employment and remain a resident throughout employment.
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A current, valid Class C Pennsylvania Driver's License is required prior to appointment, and must be maintained throughout employment. Written requests for accommodation based on the Rehabilitation Act of 1973 and the Americans with Disabilities Act will be considered by the Department of Human Resources & Civil Service on an individual basis.
- PA Child Abuse History Certification Clearances are required prior to appointment.
- Must pass and obtain clearances required to work with law enforcement, within law enforcement facilities, and with law enforcement software within 30 days of appointment to the position.
NOTE: The City of Pittsburgh, as a matter of policy, conducts pre-employment and promotional background investigations on all candidates being considered for positions. The background investigation includes but is not limited to criminal background, driver's license and City of Pittsburgh real estate tax payments. Candidates may be disqualified from consideration for employment based on the results of their background investigation (as it relates to the job for which the applicant is being considered).
NOTE: Candidates being considered for employment will be required to submit official transcripts to verify of their post-secondary education (college/university, trade school, etc.) prior to being hired by the City of Pittsburgh. Transcripts must be submitted at the time of any/each job interview you have with the City of Pittsburgh.
Qualifying Requirements:
Your City of Pittsburgh application will be reviewed and your work experience and education/training will be evaluated to determine if you meet the qualifying eligibility requirements listed below for this position. You will be sent an eligibility letter regarding your eligible/ineligible status.
WORK EXPERIENCE: The application must clearly show four (4) years of full-time experience in social services, court administration, criminal justice, healthcare street outreach, or a related field. (Less than full-time experience will be calculated on a pro-rated basis.)
EDUCATION/TRAINING: The application must clearly show a bachelor’s degree in social work, human services, direct care, criminal justice, intensive case management, human development, or a related field. (See NOTE under the General Application Requirements Section above regarding the verification of education/training.)
EQUIVALENCY: Education/training may be substituted on a year-for-year basis if the application clearly shows the required number of years to meet the Total Qualifying Requirement for this position (based on the sum of work experience and education/training listed above). The Total Qualifying Requirement is eight (8) years. (See NOTE under the General Application Requirements Section above regarding the verification of education/training.)
If you meet the qualifying requirements listed above, you will be sent a letter of admission (when applicable) for the following examination(s). You must pass the written and/or performance examination(s) in order to have your name placed on the official Civil Service eligibility list for this position. Candidates who receive job offers must pass a medical examination (when applicable) prior to start date.
Written: None required for this position.
Performance: None required for this position.
Medical: None required for this position.
Adheres to and practices OCH&S values and principles, with a focus on harm reduction-based, person first, crisis and trauma-informed principles.
Provides guidance and day-to-day support for LEAD Case Managers by facilitating supervision and team meetings, and addressing any training needs with the team.
Responds to and triages requests for assistance from the Pittsburgh Bureau of Police, serving as an arrest diversion.
Serves as a knowledge resource to support team members’ navigation of particularly complex cases.
Assists LEAD Program Manager in coordinating the Operation Working Group (OWG), a case conferencing mechanism where law enforcement, district attorneys, public defenders, frontline officers, and other key stakeholders collaborate to support clients.
Supports the Case Managers in assessing clients’ biopsychosocial needs and helping them connect clients to the appropriate services and resources.
Maintains team compliance regarding documentation, ensuring that encounter notes are completed in a timely manner and with appropriate detail.
Debriefs Case Managers and conducts one-on-one meetings on a weekly basis to provide general support.
Provides support to Police Zones throughout the City of Pittsburgh as directed and strives to maintain a positive relationship with law enforcement and key stakeholders in the court system and Allegheny County Department of Human Services.
Elevates LEAD model fidelity and team feedback to LEAD Program Manager to address resource gaps and continuously enhance service provided to program participants.
Maintains a small caseload where standards of care are modeled for LEAD Case Mangers such as documenting service encounters, participant information, and outcome tracking in relevant software using proper case management protocols.
Coordinates assertive outreach encounters with other OCH&S programs and external providers to address physical and mental health needs.
Facilitates referral processes with Law Enforcement, in-patient, and shelters, and communicates with social service providers or crisis response teams as necessary for continuity of care.
Facilitates the administration and distribution of harm reduction supplies.
Performs other duties as assigned or required.
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Salary : $74,069
