What are the responsibilities and job description for the Digital Equity Ambassador position at City of Pittsfield?
Job Description
JOB TITLE: DIGITAL EQUITY AMBASSADOR
DEPARTMENT: OFFICE OF DIVERSITY, EQUITY AND INCLUSION
EMPLOYMENT TYPE: PART-TIME/NON-EXEMPT
UNION/NON-UNION: NON-UNION
The Digital Equity Ambassador role focuses on bridging the digital divide and promoting digital equity by providing individualized or small group support to community members. This grant funded internship involves assessing clients' access to technology and internet services, setting digital inclusion goals, and offering assistance in achieving those goals through various communication methods. Digital Equity intern will work primarily one-on-one with clients but may also conduct small group training sessions as needed. A primary focus will be connecting and engaging with non-English speaking residents. Bilingual candidates highly encouraged.
We are an affirmative action/equal opportunity employer committed to promoting a multicultural work force, excellence in public service, and on-going mutual respect in our working relationships. We strongly encourage people of color, people with disabilities, LGBTQ individuals, bilingualists, and people from other underrepresented groups to apply for our open positions - recognizing and respecting that diverse perspectives and experiences are valuable to our team and essential to our public service.
Responsibilities
Education and Experience
This is an office-based job in a dynamic municipal building with normal to heavy foot traffic. While performing the duties of the Digital Equity Ambassador, the incumbent is required to: interact and communicate frequently with the public, government officials, other staff members and boards, and/or third parties transacting business with the City; the position requires good vision to prepare reports and good hearing for telephone and in-person communication.
Physical Requirements
The incumbent must occasionally lift and/or move up to 20 pounds. This position requires frequent computer use. The noise level in the work environment is usually quiet to moderate.
HOURS
19 hours per week
SALARY
Starting rate $17.46 – $18.62 per hour
Annual increases up to $22.69 an hour
Application Deadline
Wednesday, May 7, 2025 @ 4:00PM
Company Description
Nestled in the heart of the Berkshires, the City of Pittsfield is a vibrant and welcoming community that blends rich history with a forward-thinking outlook. As the cultural and economic hub of the region, Pittsfield offers a dynamic environment where innovation and tradition coexist harmoniously. Our city government is committed to fostering a high quality of life for all residents by delivering essential services, promoting sustainable growth, and championing a diverse and inclusive community.
Working for the City of Pittsfield means being part of a team dedicated to public service and making a real difference in the lives of our citizens. We pride ourselves on our collaborative approach, where employees are encouraged to contribute ideas and take initiative. Whether it’s enhancing public safety, improving infrastructure, or supporting our vibrant arts scene, every role within our organization plays a vital part in shaping the future of our city.
We are an affirmative action/equal opportunity employer committed to promoting a multicultural work force, excellence in public service, and on-going mutual respect in our working relationships. Minorities are encouraged to apply. We strongly encourage people of color, people with disabilities, LGBTQ community, and people from other underrepresented groups to apply for our open positions - recognizing and respecting that diverse perspectives and experiences are valuable to our team and essential to our public service.
Join us in our mission to build a stronger, more connected Pittsfield, where everyone has the opportunity to thrive.
Benefits
This is a non-benefited position
JOB TITLE: DIGITAL EQUITY AMBASSADOR
DEPARTMENT: OFFICE OF DIVERSITY, EQUITY AND INCLUSION
EMPLOYMENT TYPE: PART-TIME/NON-EXEMPT
UNION/NON-UNION: NON-UNION
The Digital Equity Ambassador role focuses on bridging the digital divide and promoting digital equity by providing individualized or small group support to community members. This grant funded internship involves assessing clients' access to technology and internet services, setting digital inclusion goals, and offering assistance in achieving those goals through various communication methods. Digital Equity intern will work primarily one-on-one with clients but may also conduct small group training sessions as needed. A primary focus will be connecting and engaging with non-English speaking residents. Bilingual candidates highly encouraged.
We are an affirmative action/equal opportunity employer committed to promoting a multicultural work force, excellence in public service, and on-going mutual respect in our working relationships. We strongly encourage people of color, people with disabilities, LGBTQ individuals, bilingualists, and people from other underrepresented groups to apply for our open positions - recognizing and respecting that diverse perspectives and experiences are valuable to our team and essential to our public service.
Responsibilities
- Host presentations/webinars on digital inclusion topics for organizations and their clients.
- Provide individualized or small group assistance regarding affordable or free connectivity services information, devices, and foundational digital skills.
- Provide individualized or small group assistance regarding affordable or free connectivity services information, devices, and foundational digital skills.
- Create resources guides (videos, handouts, etc.) for digital learners.
- Contribute to general project planning, monitoring, reporting, and team collaboration.
- Expected to travel to various locations to provide services for different populations of people.
- Keep project team updated on digital equity best practices and strategies.
- Performs other duties as assigned or required.
Education and Experience
- High school diploma or equivalent.
- One to two years’ related experience and/or training.
- Equivalent combination of education and experience.
- Lived experience of the digital divide.
- Experience teaching with adult and youth learner.
- Fluency in spoken and written English. Spoken and written fluency in another language other than English, as many of our community members speak Spanish, Portuguese, French, Haitian/Creole, Italian, is preferred.
- Basic computer job skills including logging on to systems, ability to communicate by email, ability to compose documents, enter database information, create presentations and download forms.
- Familiarity with Microsoft Office programs such as Word, Outlook, and PowerPoint.
- Comfortable with technology and digital communication tools including text, voice, email, and video conferencing.
- Ability and desire to learn and teach basic technological concepts related to internet services, computer and device characteristics, online services, and applications.
- Excellent interpersonal and customer service skills; Ability to understand, communicate with, and effectively interact with people across cultures/ cultural competency.
- Ability to build trust with residents.
- Strong analytical and problem-solving skills.
- Patience, compassion, and supportiveness.
- Creative problem solver, able to handle stressful situations positively in approachable and professional manner.
This is an office-based job in a dynamic municipal building with normal to heavy foot traffic. While performing the duties of the Digital Equity Ambassador, the incumbent is required to: interact and communicate frequently with the public, government officials, other staff members and boards, and/or third parties transacting business with the City; the position requires good vision to prepare reports and good hearing for telephone and in-person communication.
Physical Requirements
The incumbent must occasionally lift and/or move up to 20 pounds. This position requires frequent computer use. The noise level in the work environment is usually quiet to moderate.
HOURS
19 hours per week
SALARY
Starting rate $17.46 – $18.62 per hour
Annual increases up to $22.69 an hour
Application Deadline
Wednesday, May 7, 2025 @ 4:00PM
Company Description
Nestled in the heart of the Berkshires, the City of Pittsfield is a vibrant and welcoming community that blends rich history with a forward-thinking outlook. As the cultural and economic hub of the region, Pittsfield offers a dynamic environment where innovation and tradition coexist harmoniously. Our city government is committed to fostering a high quality of life for all residents by delivering essential services, promoting sustainable growth, and championing a diverse and inclusive community.
Working for the City of Pittsfield means being part of a team dedicated to public service and making a real difference in the lives of our citizens. We pride ourselves on our collaborative approach, where employees are encouraged to contribute ideas and take initiative. Whether it’s enhancing public safety, improving infrastructure, or supporting our vibrant arts scene, every role within our organization plays a vital part in shaping the future of our city.
We are an affirmative action/equal opportunity employer committed to promoting a multicultural work force, excellence in public service, and on-going mutual respect in our working relationships. Minorities are encouraged to apply. We strongly encourage people of color, people with disabilities, LGBTQ community, and people from other underrepresented groups to apply for our open positions - recognizing and respecting that diverse perspectives and experiences are valuable to our team and essential to our public service.
Join us in our mission to build a stronger, more connected Pittsfield, where everyone has the opportunity to thrive.
Benefits
This is a non-benefited position
Salary : $17 - $19
