IT Support Specialist II

Job Description

JOB TITLE: IT SUPPORT SPECIALIST II

DEPARTMENT: INFORMATION TECHNOLOGY

EMPLOYMENT TYPE: FULL-TIME/EXEMPT

UNION/NON-UNION: NON-UNION

Reporting to the Chief Information Officer, the IT Support Specialist II is responsible for maintaining, supporting, and administering the City of Pittsfield’s production systems. This includes servers, network hardware, backup systems, cloud platforms such as Microsoft 365, and Microsoft enterprise platforms such as Active Directory, Exchange, SharePoint, and Hyper-V.

The IT Support Specialist II must approach this role from a customer service focus, and should consider their coworkers as being their customers. As such, technical knowledge, responsiveness, and interpersonal skills are each critical elements of success in this position.

We are an affirmative action/equal opportunity employer committed to promoting a multicultural work force, excellence in public service, and on-going mutual respect in our working relationships. We strongly encourage people of color, people with disabilities, LGBTQ individuals, bilingualists, and people from other underrepresented groups to apply for our open positions - recognizing and respecting that diverse perspectives and experiences are valuable to our team and essential to our public service.

Responsibilities

• Configure, install, and manage network switches, routers, firewalls, wireless access points, and other network devices.
• Resolve LAN / WAN connectivity issues.
• Administration of Microsoft 365 and other cloud platforms.
• Administration of Active Directory.
• Administration of Windows Server including;
• Exchange
• SharePoint
• Hyper-V
• Failover Clustering
• Administration of on premise and cloud based backup system, email archiver, and email security system.
• Responsible for IT Security including;
• Patch management
• Group Policy planning
• Vulnerability assessment scanning
• Antivirus administration
• Written security policy planning
• Administration of facilities security systems.
• Processing of public records requests.
• Creates and maintains system documentation, e.g. network diagrams.
• Manage help desk system (monitor for and respond to help desk tickets as they are submitted by end users.)
• Provide end user support.
• May perform in a supervisory capacity during the absence of the CIO.
• Performs other duties as required or assigned.
  

Qualifications

• At least seven (7) years of full-time experience in an IT support-related field as a System Administrator, Network Administrator, or other similar position.
• Bachelor’s degree in computer science or information systems is preferred.
• Any equivalent combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job.
• Must possess a valid driver’s license.
• Preference will be given to candidates who possess a CCNA, CISSP, CEH, or Microsoft enterprise certifications.
• Expertise with Microsoft 365 administration.
• Expertise with Active Directory administration.
• Expertise with Windows Server administration including Exchange, SharePoint, Hyper-V, and Failover Clustering
• Expertise with network support and design including routing, VLANs, ACL’s, and firewall configuration and management.
• Proficient with Microsoft Office and Microsoft Visio
• Willingness and ability to learn new technologies and take on additional responsibilities as required by the position.
• Excellent interpersonal skills: ability to handle problems effectively in response to day-to-day crises in calm and professional manner; ability to communicate clearly, both orally and in writing; ability to work independently; ability to deal appropriately with City employees, City officials, vendors, and general public.
  
  

WORKING CONDITIONS

The work environment is typical of an office, but may also include working in industrial environments such as mechanic’s garages as well as in the outdoors. While performing the duties of this position, the incumbent is required to: interact and communicate frequently with the public, government officials, other staff members, and/or third parties transacting business with the City. Travel to other City locations is required. Periodic work may be required outside normal working hours to accomplish job responsibilities and avoid disruption to City operations.

Physical Requirements

To perform the essential functions of the job, the employee must be able to perform the following: Stooping, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing/listening, seeing/observing, repetitive motions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Light physical labor, including lifting objects up to 50 pounds.

HOURS

Monday – Friday, 8:30am – 4:00pm

35 hours per week

SALARY

$73,760.42 - $95,888.56

APPLICATION DEADLINE

Monday, April 21, 2025 @ 4:00PM

Company Description

Nestled in the heart of the Berkshires, the City of Pittsfield is a vibrant and welcoming community that blends rich history with a forward-thinking outlook. As the cultural and economic hub of the region, Pittsfield offers a dynamic environment where innovation and tradition coexist harmoniously. Our city government is committed to fostering a high quality of life for all residents by delivering essential services, promoting sustainable growth, and championing a diverse and inclusive community.

Working for the City of Pittsfield means being part of a team dedicated to public service and making a real difference in the lives of our citizens. We pride ourselves on our collaborative approach, where employees are encouraged to contribute ideas and take initiative. Whether it’s enhancing public safety, improving infrastructure, or supporting our vibrant arts scene, every role within our organization plays a vital part in shaping the future of our city.

We are an affirmative action/equal opportunity employer committed to promoting a multicultural work force, excellence in public service, and on-going mutual respect in our working relationships. Minorities are encouraged to apply. We strongly encourage people of color, people with disabilities, LGBTQ community, and people from other underrepresented groups to apply for our open positions - recognizing and respecting that diverse perspectives and experiences are valuable to our team and essential to our public service.

Join us in our mission to build a stronger, more connected Pittsfield, where everyone has the opportunity to thrive.

Benefits

• Health Insurance
• Dental Insurance
• Life Insurance
• Retirement Savings Plan
• Up to 14 paid Holidays
• Personal Days
• Vacation Time
• Earned Sick Leave
• Employee Assistance Program
• Tuition Reimbursement