Public Safety Communications Manager

The City of Placentia's Public Safety Communications Center is the nucleus of all public safety operations, staffed 24 hours a day, every day of the year. Our team is responsible for overseeing police, fire, and medical dispatching services, ensuring the safety and well-being of our community.

As the only Accredited Center of Excellence in Orange County, Placentia’s Communications Center prides itself on professionalism, respect, and exceptional service. Our highly trained personnel exemplify these values in every interaction—both internally and with the public.

If you are a dynamic leader ready to inspire a dedicated team, provide strategic direction, and maintain the excellence of our accredited center, we invite you to APPLY TODAY!

1. Plans, organizes, schedules and directs the functional operations/activities and work of personnel of the Placentia emergency communications center. 
2. Oversees the delivery of fire, police, emergency medical, and other public safety services related to communications dispatching. Responsible for coordinating communications activities and services for all of Placentia's 911 emergency responders. 
3. Recommends, implements, and enforces 911 emergency communications policies and procedures that could directly impact the life and safety of emergency services personnel and the public. 
4. Assists in developing and implementing goals, objectives, priorities, work plans and budgets for the emergency communications center. 
5. Establishes methods, standards and benchmarks for providing an-all hazard 911 operations.
6. Select, train, and motivate communications center staff; assess performance; review the work of staff to ensure compliance with department policies and procedures. 
7. Oversees, maintains, and updates department records as required.
8. Manages the day-to-day functions of CAD/RMS.
9. Monitor and maintain a variety of communications and office equipment to ensure a quality of operation; recommends the purchase of supplies and equipment; coordinates repairs to equipment.
10. Ensures all dispatchers meet training requirements including POST, Emergency Medical Dispatching, CPR and other requirements set forth by the State of California. 
11. Prepares a variety of analytical and statistical reports and correspondence on operations and activities. 
12. Responds to and resolves difficult and sensitive situations. 
13. Attends and participates in professional group meetings; maintains awareness of new trends and developments in the field of emergency communications; incorporates new developments as appropriate into programs.
14. Prepares and presents staff reports and other correspondence as appropriate and necessary.
15. Serves as a liaison with all participating agencies in the development and implementation of emergency communications contingency plans; and liaison for public safety software and hardware infrastructure. 
16. Conducts short and long-term strategic planning for the development, maintenance, and improvement of the City's emergency communications center.
17. Ensures employee performance, quality assurance and customer service standards are maintained, and works with employees to correct deficiencies.
18. Evaluates and recommends operational improvements, including streamlining of work processes. 
19. Performs other duties as assigned.  

• Graduation from high school or G.E.D. equivalent. 
• A bachelor's degree in communications, business or public administration, or a related field IS DESIREABLE. 
• Five (5) years of increasingly responsible experience performing public safety dispatch duties. 
• Three (3) years of experience in a public safety supervisory capacity. 
• Any equivalent combination of experience and education may qualify. 

RECRUITMENT PROCESS 
Applicants must file a concise and complete City application regarding their qualifications for the position online through the Human Resources Department webpage at https://www.governmentjobs.com/careers/Placentia as soon as possible. Applications may be accompanied by a resume describing experience, education, and training in relation to the requirements of the position, however, resumes will not be accepted in lieu of a City employment application.

All applications will be reviewed and only those candidates determined to be most qualified on the basis of education, training, and experience, as submitted, will be invited to participate in the selection process. The selection process may include but is not limited to oral interviews and/or written exams and oral presentations. Successful candidates will be placed on the employment-eligible list from which hires may be made. The list is valid for up to one year, or until an insufficient number of candidates remain unless exhausted sooner.

EQUAL OPPORTUNITY EMPLOYER
The City of Placentia is an Equal Opportunity employer and does not discriminate on the basis of race, color, gender, age, ancestry, national origin, political or religious affiliation, sexual orientation, marital status, veteran status, other non-job related physical or mental disability, medical condition, or other functional limitation in employment or the provision of service. The City is committed to making its programs, services, and activities accessible to individuals with qualified disabilities. If you require reasonable accommodations to complete the employment application and/or participate in the testing process, please contact the Human Resources Office at (714) 993-8141 prior to the filing deadline. We will attempt to reasonably accommodate applicants with disabilities upon request.

The City of Placentia's Drug-Free Workplace Policy requires that all applicants undergo substance abuse testing prior to employment.

The City of Placentia will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the City is concerned regarding a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting calcivilrights.ca.gov/fair-chance-act/.

In accordance with California Government Code Section 3100, City of Placentia employees, in the event of a disaster, are considered disaster service workers and may be asked to protect the health, safety, lives, and property of the people of the State.

Salary : $125,424 - $152,443