Management Analyst

At the City of Plano, our values make us who we are and guide us as we SERVE our city. As members of Team Plano, our organizational Values (what is most important to us) make up the acronym, SERVE (Stewardship Engaged Respectful Visionary Excellence).

The City of Plano is seeking innovative and forward-thinking professionals to join our team as a Management Analyst in the Engineering Department. The ideal candidate will lead complex projects, providing critical analysis, research, and recommendations to support department initiatives and improve efficiency. If you thrive in a dynamic environment and are passionate about driving impactful change, we encourage you to apply and be a part of our mission to enhance the community through excellence in engineering and public service.

The City of Plano is seeking innovative and forward-thinking professionals to join our team as a Management Analyst in the Engineering Department. The ideal candidate will lead complex projects, providing critical analysis, research, and recommendations to support department initiatives and improve efficiency. If you thrive in a dynamic environment and are passionate about driving impactful change, we encourage you to apply and be a part of our mission to enhance the community through excellence in engineering and public service.

A successful candidate will have:

• A Bachelor's degree or greater in Business Administration, Management Finance, or related field.
• At least two (2) years experience in a responsible administrative capacity, including experience in business analytics; budget development, and management, including project management at a strategic level
• Experience supervising administrative and technical positions
• The ability to present detailed recommendations
• Skill in Cost Benefit Analysis

In addition to the minimum qualifications for the position, a successful candidate will:

• Initiative and tenacity for completing tasks and projects
• Conduct complex studies and analysis studies on a wide range of municipal programs and functions
• Ability to summarize and present technical data
• Focus on what is good for the Department and City
• Avoid keeping score in relationships
• Be hungry, humble, and smart
• Respect each other and the team

As a valued Team Plano member, you will receive numerous benefits:

• Ability to work remotely up to two (2) days a week after successful completion of six (6) month probation.
• Comprehensive medical, dental, and vision plans
• Membership in the Texas Municipal Retirement System (TMRS), in which the City matches contributions 2:1 upon retirement
• Enrollment in the Retirement Security Plan (RSP) which is fully funded by the City
• Up to three weeks of paid vacation
• Up to three weeks of paid sick leave per year
• Nine paid holidays
• Tuition Assistance
• Free Library Card
• Free recreation center membership

And so much more! Learn about our benefits here.

Every person matters. Every job has purpose. Together we make a difference. Join Team Plano!

The Engineering Department supports employees by covering the costs of up to two (2) professional society memberships and regularly organizes professional development training lunches.

Working hours are 8:00 am to 5:00pm, Monday - Friday. Attending and presenting at City Council meetings may be required.

Summary of Duties: Under general direction of the Director of the designee, duties for this role includes assisting citywide project management, overseeing complex projects; identifying and developing organizational benchmarks and performance measures; preparing related reports; providing assistance and facilitating organizational analysis studies and process reviews through the use of process improvement methodologies; administering and analyzing customer satisfaction surveys for city departments; coordinating; conducting complex studies, research and analyses on a wide range of other municipal programs and functions. Duties also include developing related training materials and conducting training for city staff, and coordinating project activities for cross-functional teams.

EXAMPLES OF ESSENTIAL JOB FUNCTIONS

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Conducts studies involving a high level of research and analysis regarding the quality, responsiveness, efficiency, and effectiveness of all municipal operations, activities and programs; prepare reports and associated presentations and coordinates the implementation of resulting changes to work systems and/or procedures. Work may include research and analysis of administrative, fiscal, staffing, and operational issues either at the department level or citywide.
• Facilitates process improvement initiatives city-wide related to revenue generation, cost reduction, increased efficiency and effective services delivery. Evaluates work methods to recommend changes and develop procedures for implementing program changes.
• Assists with the development, implementation, and management of innovative solutions, approaches, and practices at the department level or citywide.
• Maintains effective communication to ensure a clear understanding of project objectives and progress.
• Prepares reports, presentations, and documentation to communicate findings, recommendations, and project status, as well as propose direction to meet organizational objectives.
• Keeps abreast of and updates processes and policies based on industry trends and best practices.
• Supervises, manages, and coordinates human resources, technology, emergency management and fiscal functions for the department; interprets policies, rules, and regulations.
• Directs, instructs, and schedules the work activities of departmentally focused staff, as assigned; prioritizes and assigns work; conducts performance evaluations; ensures staff is trained; ensures employees follow policies and procedures; maintains a healthy and safe working environment, and makes hiring, termination, and disciplinary decisions or recommendations
• Assists in preparing the departmental budget. Evaluates the fiscal impact of specific, actual, or proposed plans.
• Serve on department’s senior management team; participates on a variety of committees and acts in a liaison capacity with other departments and organizations.
• Assists Director on administrative matters
• Manages Department training requirements.
• Oversees grant reporting and project administration requirements by following requirements of approved project grants, submitting documentation and status reports, communicating with Grant Administrator and project managers regarding funding and other issues.
• Performs the duties of the City ADA Coordinator under State and Federal law; reviews and processes ADA accommodation requests; investigates ADA access issues and coordinates appropriate improvements.
• Regular and consistent attendance for the assigned work schedule is essential.

Marginal Duties:

• Performs other duties as assigned.

Typical Decisions: The incumbent must demonstrate integrity, ingenuity and inventiveness in the performance of assigned tasks. The incumbent must be politically astute with the demonstrated ability to effectively communicate with staff, contractors, elected officials, and the public.

Minimum Qualifications:

Knowledge of:

• Public administration practices and procedures.
• Federal, State and municipal laws, codes, ordinances and regulations related to administrative and financial issues; research, analysis and interpretation of complex and/or sensitive municipal issues; and City policies and procedures.
• Use of computers and related equipment, hardware and software to include Microsoft Office (Word, Excel, PowerPoint, Outlook) for the development of various communications, budgets, presentations, graphics, charts and management level papers/reports and grants.
• Ability to build and maintain effective internal and external working relationships.

Skill in:

• Implementation Support;
• Data Analysis;
• Cost Benefit Analysis;
• Project Management;
• Conducting research of best practices;
• Identifying operational inefficiencies;
• Presenting detailed recommendations;
• Assisting in the implementation of recommended changes;
• Preparing reports, presentations, and documentation;
• Staying updated on industry trends.

Education/Experience:

• Bachelor’s Degree in Business Administration, Management, Finance, or related field. Master’s Degree preferred.
• Minimum of four (4) years’ experience in a responsible administrative capacity, including experience in business analytics; budget development and management; and project management at a strategic level; and any additional skillsets required by specific departments.
• Minimum of one (1) year supervising administrative and technical positions.

Any work-related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements.

Licenses and Certifications: Texas Class “C” Driver’s License (must obtain within 30 days of hire per state law).

Conditions of Employment: Must pass a drug test, driver’s license check, criminal history background check, periodic CJIS background check (for positions requiring access into Police buildings) and social security number verification check.

Physical Demands and Working Conditions: This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment; vision to read printed materials and a computer screen; hearing and speech to communicate in person and over the telephone. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 25 pounds.

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required. The position also requires meeting the essential requirements of the Physical Demands and Working Conditions, with or without reasonable accommodation.

Equal Opportunity Employer - EOE/M/F/V/D

Open positions are subject to close without notice.