Police Records Training Coordinator

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Police Records Training Coordinator

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Job ID

225234

Location

Police Protection

Full/Part Time

Full-Time

Regular/Temporary

Regular

Additional Information

Minimum

$24.899800

Hourly Salary Range

Maximum

$36.106700

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SERVE

At the City of Plano, our values make us who we are and guide us as we SERVE our city. As members of Team Plano, our organizational Values (what is most important to us) make up the acronym, SERVE (Stewardship Engaged Respectful Visionary Excellence).

Job Details

Summary of Duties: Under general supervision, the Police Records Training Coordinator is responsible for developing, implementing, evaluating, and conducting the training for new and existing police records division personnel.

Examples Of ESSENTIAL JOB FUNCTIONS

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Manages the onboarding process for all new employees in the Records Division; includes coordinating with Human Resources general onboarding processes and PD personnel to enroll new hires in the police civilian onboarding program.
• Coordinates training and testing required to obtain the Criminal Justice Information Systems (CJIS) and Privacy Training, the Texas Crime Information Center (TCIC) / Texas Law Enforcement Telecommunications System (TLETS) Peace Office Certification, the Federal Emergency Management Administration (FEMA) National Incident Management Systems (NIMS-700) and Incident Command System Training (ICS-100) certificates within six (6) months of employment; follows up with new employees to ensure successful completion of the above training and provides the Records Supervisors and Records Manager status reports on such training.
• Using a variety of instructional techniques, develops training curriculum, training aids and updates said training products as processes, procedures, rules or laws change.
• Build comprehensive training procedures including creating documentation, standard operating procedures, workflows, and training materials to ensure consistency and effectiveness in staff training.
• Develops training plans for all new employee’s and provides Train-The-Trainer training to the Senior Records Technicians who will deliver the new employee training.
• Oversees training instruction delivered by Senior Records Technicians to new employees.
• Delivers direct follow on and update training for all employees throughout the year.
• Completes weekly evaluations of new employees and determines whether there is a need for any basic training extensions or make a retention recommendation to the Records Supervisors and Records Manager.
• Schedules periodic meetings with Senior Records Technicians assigned to a trainee to discuss progress updates and feedback to contribute on trainees’ evaluations.
• Conducts Division training needs assessments and analysis, coordinates with Division Supervisors.
• Perform periodic reviews of work to ensure compliance with established policies and procedures, addressing any discrepancies and promoting adherence to standards.
• Communicates as needed with staff regarding changes in processes, ensures manuals and guides are all updated with these changes.
• Maintains training calendar, updates SharePoint and maintains all training records; tracks employee progress in the Probationary Employee Training Systems (PETS).
• Serve as Project Lead when a new project team is implemented, facilitating clear communication, ensuring project progress, providing guidance and redirection as needed and acting as the point of contact for team inquiries.
• Provides administrative support to Records management and staff, assists in interviews as needed, attends various meetings, coordinates and trains summer interns on Records Division processes.
• Must be available to work weekends, holidays and potentially at various locations.
• Regular and consistent attendance for the assigned work schedule is essential.
  
  

Marginal Duties

• Performs in supervisory meetings as requested to contribute to departmental strategies.
• Performs other duties as assigned.
  
  

Typical Decisions: The incumbent determines work schedules for all new hire employees during first three (3) months; make determination of performance of probationary employees on whether they need additional training, can be released for regular shift schedules or makes a recommendation for separation; makes determinations about training content, training schedules and recommends training budget .

Minimum Qualifications

Knowledge of :

• Principals, best practices, and methodologies for the development, delivery and tracking of training.
• General Police Records functions, policies, procedures; documentation preparation and organization; statutes and ordinances regulating the coding and distribution / release of information and other applicable laws or ordinances; taking that knowledge and developing training means and methods for staff assigned to complete such tasks.
• General office practices, procedures, equipment, and general software, including word processing, spreadsheet, SharePoint and other general software applications; rules of grammar; practices of document preparation.
• Policies and procedures related to assessing performance, training, and coaching of Division personnel.
  
  

Skill In

• Developing, coordinating and implementing new hire onboarding as well as ongoing, remedial and/or process updates training.
• Skill in developing and documenting various workflows to achieve the goals of the Records Division and remain in compliance with changing rules, policies regulations and laws.
• Identifying training needs / requirements, coordinating and providing such training.
• Effective workplace communication, including written, verbal and active listening skills; interacting professionally with staff members, internal and external customers while providing professional, effective and tactful customer service as well as creating a professional work environment.
• Utilization of various specialty software / databases for data input and maintenance as well as track daily workflow within the Records Management System and other internal and external systems; working independently.
• Adapting to changing priorities and coordinate multiple projects simultaneously.
  
  

Education: An Associate’s degree in Criminal Justice, Business Administration or a related field is required.

Experience: Two (2) years of experience providing and/or developing training for complex processes and systems that deal with confidential records; experience with law enforcement agency, court system or other paraprofessional legal work experience is required.

Any work-related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements.

Licenses And Certifications

• Criminal Justice Information Systems (CJIS) and Privacy Training must be successfully completed within the first five (5) business days from start of work date; and must be maintained during employment.
• Texas Crime Information Center (TCIC) / Texas Law Enforcement Telecommunications System (TLETS) Peace Office Certification must be successfully completed within the first six (6) months of employment date; and must be maintained during employment.
• Federal Emergency Management Administration (FEMA) National Incident Management Systems (NIMS-700) and Incident Command System Training (ICS-100) certificates must be successfully completed within the first six (6) months of employment date.
• Must have a valid Texas Class C Driver’s License prior to employment.
• May be required to become a notary public after six (6) months of employment.
  
  

Conditions of Employment: Must pass a drug test, driver license check, criminal history background check, periodic CJIS background check (for positions requiring access into Police buildings) and social security number verification check.

Physical Demands and Working Conditions: This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment ; vision to read printed materials and a computer screen; hearing and speech to communicate in person and over the telephone . Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 25 pounds .

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required. The position also requires meeting the essential requirements of the Physical Demands and Working Conditions, with or without reasonable accommodation.

Equal Employment Opportunity

Equal Opportunity Employer - EOE/M/F/V/D

Open positions are subject to close without notice.

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