What are the responsibilities and job description for the Risk Management Claims Analyst position at City of Pomona?
APPLY IMMEDIATELY
First Review of Applications is Scheduled for March 11, 2025
Open continuous recruitment until sufficient applications are received
This recruitment may close at any time without further notice
This recruitment may close at any time without further notice
Join Our Team as a Risk Claims Management Analyst!
The City of Pomona seeks a skilled and detail-oriented professional to manage liability claims, analyze risks, and ensure compliance with applicable laws and policies. This dynamic role involves investigating claims, collaborating with stakeholders, and driving process improvements to safeguard the City’s interests while delivering exceptional public service.
Ideal Candidate
The ideal candidate is a dynamic and detail-oriented professional with a strong foundation in municipal government administration and an unwavering commitment to excellence in public service. This individual brings a deep understanding of principles and practices related to organizational planning, budget preparation, contract monitoring, and risk management, including property and casualty insurance and liability claims resolution.
Applicants who have the following skills will stand out!
- Proven expertise in interpreting and applying federal, state, and local regulations, industry standards, and best practices within a municipal or public sector context.
- Demonstrated ability to research, analyze, and present complex data and recommendations using advanced statistical and reporting techniques.
- Skilled in claims investigation, negotiation, and litigation strategies, with knowledge of court processes, restitution, and property damage estimation.
- Strong understanding of financial principles, including budget preparation and interpreting financial statements.
Why Pomona
Working for the City of Pomona as a Risk Management Claims Analyst offers a unique opportunity to make a meaningful impact on the community while advancing your professional career. As a vital member of our team, you’ll collaborate with talented and dedicated colleagues who share a commitment to excellence, innovation, and service. Together, we help protect the City’s assets, mitigate risks, and ensure efficient claims management—all of which contribute to the safety, stability, and well-being of our community.
This position has an excellent benefits package that includes a 4/10 work schedule with Fridays off, an education incentive of 6% for an Master's degree or above. Additionally, this position falls under Group C of the PMMCEA contract which is entitled to 80 hours of Executive Leave.
In this role, you'll grow professionally and enjoy financial stability and growth. The City of Pomona is proud to offer competitive salaries, complemented by a structured salary increase plan:
- 4% increase on October 1, 2025.
- 5% increase on October 1, 2026.
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:
Education:
- Equivalent to a bachelor’s degree from an accredited college or university with major coursework in business administration, public administration, finance, or a related field.
Experience:
- Three (3) years of recent experience performing paraprofessional duties in the risk management field including two (2) years of experience administering complex liability claims.
Licenses and Certifications:
- Possession of a valid California Driver’s License, to be maintained throughout employment.
Core Competencies:
To excel in this position, one must possess core competencies. These competencies include, but are not limited to the following:
- Attention to Detail - Focusing on the details of work content, work steps, and final work products
- Writing - Communicating effectively in writing
- Customer Focus - Attending to the needs and expectation of customers
- Handling Conflict - Managing interpersonally strained situations
- Valuing Diversity - Appreciating the benefits of varied backgrounds and cultures in the workplace
- Decision Making - Choosing optimal courses of action in a timely manner
- Legal & Regulatory Navigation - Understanding, interpreting, and ensuring compliance with laws and regulations
- Professional & Technical Expertise - Applying technical subject matter to the job
- Coordinates investigations of liability claims, including responding to incident scenes, taking statements, locating witnesses, gathering information, and obtaining cost and repair estimates.
- Serves as liaison between departments, third party administrators, adjusters, and legal counsel in the processing and administration of general liability claims and lawsuits against the City; makes claims decisions as appropriate and/or develops strategies for handling claims in consultation with the City Attorney and Risk Manager; negotiates settlements with claimants or their attorneys, and insurance carriers within limited authority, as directed.
- Administers the workers’ compensation claims management program; processes insurance claims submitted; monitors claims to move them to resolution; provides information to claimants, attorneys, and third-party administrator.
- Manages subrogation claims and requests restitution pursuing recovery from at-fault parties for damages to City property.
- Receives, compiles, and analyzes data and reports related to liability and workers’ compensation claims; responds to requests for information from a variety of individuals.
- Summarizes and presents technical reports and information regarding claims activity and trends in assigned areas.
- Sets appropriate reserves; coordinates reserve amounts needed with the Risk Manager as necessary for complex claims.
- Reviews, investigates, and analyzes general liability, automobile liability, employee personal property, and subrogation claims; obtains supporting information and documentation pertaining to claims.
- Assists with development and implementation of the City’s risk management policies, procedures, and information systems.
- Assists in preparing Requests for Proposals (RFP) and Professional Service Agreements (PSA); assists in managing contracts.
- Monitors and oversees claim handling activity by Third Party Administrator (TPA) and provides feedback to optimize workers’ compensation program results.
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 10 pounds.
ENVIRONMENTAL CONDITIONS
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing divisional policies and procedures.
Salary : $86,064 - $104,664
