What are the responsibilities and job description for the Systems Technician position at City of Pomona?
Join the City of Pomona's Information Technology Department as a Systems Technician! This role is perfect for an ambitious IT professional eager to provide responsive Help Desk support and address desktop equipment issues, including hardware, software, and peripherals, while handling Tier 1 networking tasks. Be part of a collaborative team that values your skills and supports your growth. Apply today to help keep Pomona’s systems running smoothly and efficiently!
This position will work within the police department, requiring the ability to work in a secure, fast-paced environment where discretion, professionalism, and attention to detail are essential. You will also be working in an environment where weapons and other sensitive law enforcement equipment are present.
Please note that this position requires successfully completing a comprehensive background investigation conducted by the Pomona Police Department.
Why Choose Pomona?
A Career with Financial Growth:
- Continued Growth: Look forward to another 4% raise on 10/1/2025.
- Long-Term Benefits: Benefit from a 5% salary bump on 10/1/2026
- This position is also eligible for an education incentive as follows:
- 4% for a Bachelor's Degree.
- 6% for a Master's Degree.
This position requires standby and call-back availability for work outside regular hours, including overtime, weekends, evenings, and holidays, to meet the City's operational needs. Standby pay is two (2) hours of regular pay on scheduled workdays and three (3) hours on non-scheduled days or holidays. Call-back pay provides one (1) additional hour of straight-time pay plus overtime per the applicable MOU for unscheduled returns to work.
Why You'll Love It Here:
- Supportive Environment: Be part of a team that values your contributions and fosters growth.
- Make a Difference: Your work will directly impact the safety and development of Pomona.
- Professional Growth: Opportunities for career advancement and professional development.
To excel in this position, one must possess a set of core competencies. These competencies include, but are not limited to the following:
Decision Making: Choosing optimal courses of action in a timely manner
Customer Focus - Attending to the needs and expectations of customers
Professional & Technical Expertise: Applying technical subject matter to the job
Attention to Detail: Focusing on the details of work content, work steps, and final work products
Adaptability - Responding positively to change and modifying behavior as the situation requires
Self-Management: Showing personal organization, self-discipline, and dependability
Minimum Qualifications:Any combination equivalent to experience and training that would provide the required knowledge, skills, and abilities may qualify. A typical way to obtain the knowledge, skills, and abilities would be:
Education:
High school diploma or GED equivalency. A Bachelor of Science is preferred.
Experience:
Two years of increasingly responsible experience in Information Technology hardware and software support.
License or Certificate:
Possession of a valid driver's license.
Below are the main duties of the Systems Technician.
- Receives requests for assistance on desktop and computer-related problems, including software, hardware, printer, peripheral and related equipment; determines the severity of problem and resolves or refers to appropriate staff or vendors. Installs, configures, tests, and repairs hardware, including computer workstations, printers, and other peripheral equipment such as laptops, tablets, and mobile devices.
- Assists in determining the need for new equipment; participates in the planning, implementation, and installation of new desktop computer units or peripherals; performs server maintenance; and resolves network and communication problems.
- Assists users in optimizing their desktop environment; provides desktop training; assists in restoring or recovering files or corrupted data.
- Responsible for onboarding new colleagues through creating Active Directory, Exchange accounts, and various applications and Enterprise Resource Planning (ERP) systems; responsible for separations and deleting profiles; and backing up user profiles and mailboxes.
- Responsible for all related adds, moves, and changes to user accounts, non-user accounts, distribution groups, and security groups in Active Directory.
- Monitors console and systems for errors or abnormal situations, responds to error messages, resolves issues, or refers to appropriate staff members.
- Perform basic Mitel PBX programming, configuration, and installations; maintain City phone directory and voicemail.
- General Audio/Video (AV) support for public virtual and in-person public meetings and presentations.
- Administer, maintain, and support Police Department video surveillance, workstations mobile units, servers, and inventory. Support Police Department and outside agency applications.
- Prepare clear, concise, and accurate program documentation, reports of work performed, and other written materials.
- Configuration and deployment of system images to IT environments.
- Manages Microsoft updates through the use of Microsoft Windows Server Update Services (WSUS) to ensure appropriate patches are installed on clients.
- Manage and monitor security threats through the use of the anti-virus console.
- Perform related duties and responsibilities as assigned.
You can review the full job description by clicking on this link.
Screening of qualifications and "most qualified" is based on the information provided on the official City Application. A resume may be attached to your application but will not substitute for the completion of your application. Applications that are not entirely completed may be rejected. Applications will be screened in relation to the criteria outlined in this job announcement. The current vacancy is assigned to the Police Department.
To complete your application for this position, you will be prompted to respond to supplemental questions. Incomplete responses, false statements, omission, or partial information may result in disqualification from the selection process. Your responses should be consistent with the information provided on your application. The information will be used as part of the application screening and selection process and is designed to help you present your qualifications for this position. This may include a selection step in which your application and supplemental questions are reviewed and scored by a panel of raters familiar with this position. In addition, the City may administer the following: a written exam, an assessment skills test, and/or an oral interview.
Essential duties require the following physical skills and work environment:
Ability to work in a standard office environment; ability to sit, stand, walk, kneel, crouch, stoop, squat, twist, and lift up to 30 lbs.
Background Investigations:
Please note that this position requires successfully completing a comprehensive background investigation conducted by the police department
Pursuant to California Government Code Section 3100, all public employees are required to serve as disaster service workers subject to such disaster service activities as may be assigned to them by their supervisors or by law.
Salary : $65,628 - $79,788
