Human Resources Manager-Benefits Division

The following duties are illustrative for this position.  The omission of specific duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification.  Other duties may be required and assigned.  

• Keeps the mission, vision and values of the City of Port St. Lucie at the forefront of decision making and action; builds strategic and collaborative relationships and interacts with others in a way that builds confidence and trust; provides excellent customer service by taking action to accomplish objectives, maintains high levels of work and productivity by generating innovative solutions to work situations.
• Leads and schedules Quarterly Benefit update meetings with third party administrators and employee clinic.
• Schedules, coordinates, and executes open enrollment period meetings to eligible employees, COBRA enrollees, retirees along with Gehring Group, BenTek, and carrier staff as needed.
• Organizes the annual Benefits Fair to include development of a theme, procurement of vendors and exhibitors, arrangement of attendance by carrier and health care agencies, production of collateral in coordination with all departments.
• Provides customer service to employees and retirees on a regular basis, addressing employee questions regarding available and elected benefits.
• Serves as a liaison between the employees and the carriers to assist in resolving claim issues for medical, dental, and vision coverage.
• Manages the administration of life insurance benefits and disability programs to include the submission of applications for medical underwriting/approval, claims administration, and follow up communication as necessary.
• Processes death claims for beneficiaries of life policies.
• Reconciles eligibility discrepancy reports provided by vendors, make necessary updates to benefits portal, and notify payroll in a timely manner regarding any payroll adjustments.
• Runs and uploads employee eligibility reports and billing files for each carrier on a monthly basis.
• Processes enrollment/changes for employees in voluntary benefits programs.
• Acts as subject matter expert (SME) for benefits at on-site new hire orientation, Keys to the City (KTTC).
• Coordinates employee committee meetings. Leads the City’s Health Benefit Committee.
• Ensures provisions of services are compliant with labor agreements and Federal, State, and City statutes, ordinances, rules, and regulations.
• Reviews legislation to determine effect on benefits programs and services.
• Works closely with Director or designee on the Employee Health Clinic.
• Works closely with the City’s Agent of Record for all City Benefits.
• Develops, schedules, and implements wellness initiative and events together with department leadership team.
• Plans, coordinates, and implements the City’s Annual Health Fair. Recommends additional events related to Benefits and Wellness.
• Routinely evaluates and compares existing City benefits with those of other employers/governmental agencies by analyzing other plans, surveys, and other sources of information. Plans, develops and/or participates in area and industry surveys. Analyzes results of surveys and develops specific recommendations for review by Director.
• Develops specifications for new plans or modifies existing plans for review by the department leadership team to maintain City’s competitive position in labor market and obtain uniform benefit packages for all departments, when possible.
• Develops census data and works with the Director on all Benefits request for proposals (RFPs). Evaluates quotes and makes recommendations to Director. 
• Implements approved new plans and changes by preparing announcement material, booklets, and other media for roll-out of new plans to employees.
• Works with Training & Development to conduct employee benefit seminars/lunch and learns for personnel.
• Assists in the development of City bargaining proposals for employee benefits and analyzes Union benefit demands. Obtains and prepares cost data for City and Union proposals and final settlements.
• Supervises preparation of reports and applications required by law to be filed with Federal and State agencies, such as Internal Revenue Service, Department of Labor, insurance commissioners, and other regulatory agencies. Reviews and analyzes changes to State and Federal laws pertaining to benefits and reports necessary or suggested changes. Coordinates company benefits, with government sponsored programs. 
• Handles benefit inquiries and complaints to ensure quick, equitable, courteous resolution.
• Supervises maintenance of human resources records as it pertains to benefits. Supervises maintenance of enrollment, application and claims records for all benefit plans.
• Oversees processing of FMLA leave of absence, and all other leaves of absences within the City. 
• May provide training and instruction on benefits plan coverage and related tasks.
• Prepares or completes various forms, reports, correspondence, surveys, invoices, personnel authorization forms, budget reports, insurance/benefit billings, contracts, policies, procedures, rules, regulations, manuals, reference materials, or other documentation. Reviews, completes, processes, forwards, or retains as appropriate.
• Serves on health and wellness-related committees and assists in the review and renewal of insurance contracts.
• Performs general clerical tasks in support of department operation which may include greeting the public, distributing documents, explaining employment policies and procedures, responding to public records requests.
• Maintains current knowledge of benefit trends, laws, regulations, and how they impact programs and plans.
• Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES                                   
Carries out supervisory responsibilities in accordance with the City’s policies and applicable laws. Responsibilities include interviewing, hiring, training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION
Graduation from an accredited college or university with a Bachelor’s Degree in Business Management, Human Resources, Personnel Management, Public Administration, or a closely related field required. Minimum of five (5) years of progressively responsible experience in benefits administration required, preferably with a public sector agency. Minimum of two (2) years of supervisory experience required. 
 
 
LICENSE, CERTIFICATIONS, OR REGISTRATIONS

• Possession of valid Florida driver’s license and maintenance of clean driving record required.
• Professional in Human Resources (PHR), Senior Professional in Human Resources (SPHR), or SHRM Certified Professional (SHRM-CP) / SHRM Senior Certified Professional (SHRM-SCP) certifications preferred or ability to obtain within eighteen (18) months from date of hire. 
• Benefits Administration Certification or comparable preferred.

KNOWLEDGE, SKILLS & ABILITIES

• Knowledge of basic Human Resources principles and benefits plan administration. 
• Understanding various medical, dental, vision, retirement, life insurance and disability plans/programs.
• Familiarity with the Affordable Care Act, COBRA and other Federal and State regulations that relate to the administration of employee benefits plans.
• Ability to perform data entry and systems processing functions, generate reports and provide exemplary customer service.
• Effectively communicates with supervisor, employees, other departments, contractors, companies, vendors, outside agencies, the public, and other individuals as needed to coordinate work activities and events, review status of work, exchange information, or resolve problems.
• Ability to accurately, and expeditiously, deliver messages and information to the appropriate individuals.
• Ability to prepare accurate and thorough written records and reports.
• Ability to work independently on complex tasks and projects and prepares detailed records and reports.
• Ability to interpret City policies, procedures, benefit programs, and a wide variety of City Personnel matters and effectively communicate to prospective applicants, current employees, retirees, and the public.
• Detail oriented with ability to produce accurate work products. 
• Ability to complete multiple tasks with competing priorities.
• Ability to mitigate conflict during communications.
• Strong technology skills.
• Demonstrated experience handling sensitive and confidential information appropriately.
• Ability to focus on the positive in every situation. 
• Ability to stay centered when challenged.
• Ability to model respect for individuals, teams, and the organization.
• Ability to establish and maintain the trust and confidence of the department and public. 
• Knowledge of the legal requirements concerning insurance coverage, as well as other benefits administration.
• Ability to effectively deal with employees and their family members in the resolution of benefits related problems.
• Ability to establish and maintain effective working relationships with employees and the public.
• Ability to communicate effectively in writing and orally.
• Ability to work under pressure and meet deadlines.
• Ability to follow through with assigned tasks.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk, hear, and use hands to finger, handle, or feel. The employee is frequently required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, and crouch. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The noise level in the work environment is usually moderate. Office environment is fast paced.

Salary : $77,805 - $89,476