Utility Billing Clerk- Utility Systems Department

Please note that this is an external job posting intended for non-city employees. If you are a current city employee applying through this posting, your application will not be reviewed with other internal candidates. In order to be considered with internal candidates, please apply on the internal posting by clicking HERE.

The following duties are illustrative for this position.  The omission of specific duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification.  Other duties may be required and assigned.  

• Keeps the mission, vision and values of the City of Port St. Lucie and Utility Systems Department at the forefront of decision making and action; builds strategic and collaborative relationships and interacts with others in a way that builds confidence and trust; provides excellent customer service by taking action to accomplish objectives, maintaining high levels of work and productivity by generating innovative solutions to work situations.
• Conducts routine pre-audits of a variety of records by examining, verifying and reviewing accounts, utility bills, vouchers and records.
• Processes and posts utility billing records.  Processes and assembles data for computer input.
• Process and post payments to Health Plan Participant accounts for Human Resources.
• Process returned checks due to insufficient funds, etc.
• Prepare billing and late notice files on a weekly basis.
• Completes and processes field work orders via data entry for completion in SEMS and CIS utility program systems.
• Open, sort, and process incoming mailed payments. 
• Verifies and validates all incoming meter readings for processing utility bills. Balances detailed accounts with control.  
• Process Webpay and Paymode collection payments and update necessary records.
• Make necessary corrections to payments posted incorrectly. 
• Ability to research accounts and payments for final accounts with zero balances, closed accounts, loan accounts, write-off accounts etc.
• Address questions from Customer Services on the status of Capital Charge Agreements and account balances.
• Answer phones, field questions from Customer Service, Legal Department, customers, and mortgage/title companies.
• Ability to work with interface files to import or export to different software programs. 
• Research payments and deposits for Customer Service.   
• Records Retention – cataloging records and send to storage.
• Scan meter documents, work orders, invoices, postage reports or other documents and e-mail PDF copies to Customer Service or scan to file folders.
• Ability to operate a large payment processing machine, large mail opener, and copy machine.
• Other duties as may be assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE
Graduation from an accredited high school or possession of an acceptable equivalency diploma.  Two (2) years billing or accounting experience required. Possession of valid Florida driver's license and maintenance of clean driving record required.

KNOWLEDGE, SKILLS & ABILITIES

• Intermediate to advanced knowledge of Microsoft Suite including but not limited to, Word, Microsoft Outlook, Excel (requires mail merge skills and ability to work with formula linked worksheets).
• Knowledge of bookkeeping principles and procedures.
• Ability to apply such knowledge to work problems.
• Ability to acquire knowledge of the rules and regulations relative to accounting records.
• Ability to operate office machines.
• Ability to make mathematical calculations with reasonable speed and accuracy.
• Ability to type at a prescribe rate of speed.
• Ability to work independently and in a team environment.
• Ability to use a ten (10) key calculator proficiently.
• Ability to understand and carry out oral and written instructions. 
• Ability to establish and maintain effective working relationships with employees and the public.
• Ability to learn Netsearch Image Director, MUNIS, CIS, TWI SEMS, Paymentus, Paymode, Expert-Ice, Cathedral and Adobe Acrobat X Pro (PDF).
• Ability to focus on the positive in every situation.
• Ability to model respect for individuals, teams, and the organization.
• Ability to stay centered when challenged.
• Ability to establish and maintain the trust and confidence of the department and public. 
• Ability to communicate effectively in writing and orally.
• Ability to work under pressure and meet deadlines.
• Ability to follow through with assigned tasks.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, hear, and use hands to finger, handle, or feel. The employee is frequently required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, and crouch. The employee must frequently lift and/or move up to 10 pounds and lift and/or move up to 30 pounds.  Specific vision abilities required by this job include close vision and ability to adjust vision. 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Salary : $41,246