What are the responsibilities and job description for the Emergency Communications Supervisor (Emergency Communications Operations Supervisor I) position at City of Portland?
Are you a natural leader looking to advance in your professional career?
Do you have a passion for making a difference and helping others?
Are you committed to continued learning and advancing equity, diversity, and inclusion?
Find yourself among a team of first-rate First Responders and apply today to be an Emergency Communications Operations Supervisor I at the Bureau of Emergency Communications (BOEC).
About the position
Job Appointment: Full time, Regular.
Work Schedule: Four 10-hour workdays. Must be able to work any shift, on any day of the week. Overtime is an essential function of the job. Supervisors may be required to report to work on their days off.
Work Location: 3732 SE 99th Ave Portland, OR 97266
Benefits: Please check our benefits tab for an overview of benefits for this position.
Union Representation: This position has been recently recognized as represented by Portland Police Association (PPA). Terms and Conditions are currently being negotiated. You can view current labor agreements here: Current City Labor Agreements.
Application Materials: Please click APPLY to submit your application via the City of Portland’s online portal. You will need respond to the supplemental questions and attach a resume.
Position Summary
As an Emergency Communications Operations Supervisor I, you play a pivotal role in ensuring the seamless coordination of emergency services. Monitoring all active emergency service radio traffic and 911 calls, you anticipate and prepare for tactical incidents, guaranteeing timely and appropriate responses by efficiently managing resources. Your leadership extends to championing a high-performance team and work culture, where you lead, supervise, and support a diverse staff who safeguard the lives of Portland community members and first responders.
As an Emergency Communications Operations Supervisor I, you will:
Provide Leadership and Team Management:
Champion a high-performance team and work culture.
Lead, supervise, and assist a diverse team.
Schedule and assign work duties, ensuring appropriate staffing.
Manage overtime and vacation requests.
Maintain accurate records of staff activities.
Monitor and Coordinate Responses:
Monitor all active emergency service radio traffic and 911 calls.
Prepare for tactical incidents and ensure timely and appropriate responses by staff.
Prioritize decisions affecting callers for fire, police, and medical personnel.
Evaluate resource deficiencies and allocate additional resources accordingly.
Performance Management and Development:
Supervise performance requirements and personal development targets that foster the betterment of the individual and organization.
Monitor performance and coach for improvement and development.
Evaluate performance and provide feedback.
Recommend discipline if necessary.
Training and Support:
Provide instruction at new employee training academies and in-service education.
Provide support to and evaluate coach-trainee teams.
Investigate caller and responder complaints and follow up with appropriate action.
Provide counsel and training, as needed.
Identify exemplary performance, write appreciations, and recommend commendations.
Mission Alignment and Strategic Support:
Embody BOEC’s mission, values, and goals and support the Strategic Plan.
Assist in developing and implementing work programs, training plans, system processes and procedures, and bureau policies.
Foster a Positive Work Environment
Create a positive, supportive, and anti-racist work environment.
Commit yourself and your team to a growth mindset of continual learning about the best ways to provide professional, excellent service to our diverse communities and people with disabilities.
About the Bureau of Emergency Communications
The Bureau of Emergency Communications (BOEC) is an organization based in Multnomah County, Oregon, operated by the City of Portland. Its mission is to collaborate with the community and public safety partners to ensure effective and timely 911 call answering and dispatching. BOEC provides services to residents, visitors, and emergency response agencies in various areas, including Portland and surrounding regions. To learn more about BOEC, please visit https://www.portland.gov/911/about.
Have a question?
Contact Information:
Tamela Ressler, Senior Recruiter
Bureau of Human Resources
Tamela.Ressler@portlandoregon.gov
The following minimum qualifications are required for this position:
Knowledge of the principles of emergency communications for a large Public Safety Answering Point (PSAP).
Ability to plan, organize, and supervise the work of staff, including developing and implementing work plans to achieve organizational unit mission, goals, and performance measures.
Knowledge of federal, state, and local laws pertaining to emergency operations, emergency call-centers, dispatching, and personnel.
Ability to supervise a multicultural workforce, promote an equitable workplace environment, and apply equitable program practices to diverse and complex City services.
Ability to manage emergency telecommunications work, specifically the processing of a high volume of 911 emergency calls for law enforcement, fire, and medical assistance.
Applicants must also have the following:
At least two (2) years’ experience working as a certified telecommunicator, police dispatcher, and fire dispatcher in a medium to large Public Safety Answering Point (PSAP) within the past three years.
Currently hold or have the ability to obtain an Oregon Department of Public Safety Standards and Training Certification in Telecommunications, Law Enforcement Data Systems Certification, or National Crime Information Center Certification within one year of hire.
Ability to pass an in-depth background investigation through the Criminal Justice Information Services (CJIS) System.
| Application Deadline | Monday, March 10, 2025 11:59 PM PST |
| Application Review | Week of March 10, 2025 |
| Notices/Eligible list | Week of March 17, 2025 |
| Selection/Interviews | Mid-April 2025 |
| Contingent Job Offer | Mid-to-Late April 2025 |
| Backgrounds | 4-6 weeks |
| Start Date | TBD |
*Timeline is approximate and subject to change.
Step 1: Apply online between 02/03/2025 – 03/10/2025
Required Application Materials:
- Resume
- Answer to the Supplemental Questions (click on the Questions tab to preview the questions)
Optional Application Materials:
- If you would like to request Veteran's Preference, please submit your Veteran documents (ex, DD214-Member 4, VA Benefit Letter, etc) by the closing date of the recruitment.
Application Tips:
- Your responses to the supplemental questions should include details describing your education, training and/or experience, and where obtained, which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement.
- Your résumé should support the details described in your responses to the supplemental questions.
- How We Determine Pay: The City of Portland is covered by the Oregon Equal Pay Act. Your salary is determined based on the experience listed in your resume that is directly related and equivalent to the position for which you are applying. It is strongly encouraged to include any transferable experience (paid or unpaid regardless of how recent) to ensure your offer is reflective of all your relevant experience.
- Do not attach any additional documents.
- Please note, all completed applications for this position must be submitted no later than on the closing date and time of this recruitment.
- You can use AI tools to assist with your job application, but please make sure to personalize your responses to supplemental questions. Avoid copying and pasting. We encourage using AI to generate ideas and then tailor them to reflect your own experiences and skills.
- All applications must be submitted via the City's online application process.
- E-mailed and/or faxed applications will not be accepted.
Step 2: Minimum Qualification Evaluation: Week of 03/10/2025
- An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and supplemental questions, weighted 100%.
- Your résumé and responses to the supplemental questions will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.
- You have 14 days from the notice of the minimum qualification evaluation results to let us know if you would like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 for complete information.
- Additional evaluation may be required prior to establishment of the eligible list and/or final selection.
Step 3: Establishment of Eligible List: Week of 03/17/25
Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list.
Step 4: Selection (Interview): Mid-April 2025
Hiring bureau will review and select candidates for an interview.
Step 5: Contingent Offer of Employment: Mid-Late April 2025
A candidate who passes the interview will be given a conditional offer of employment and will advance to the background process, if needed.
Step 6: Background Investigation
Background Investigations for this position typically take 4-6 weeks to complete so you will want to plan accordingly. The information that will be required at this stage includes:
Employment Information (past 10 years or back to age 17)
Residential Information (past 10 years or back to age 17)
Financial Information
References (8 without using the same people as coworker or supervisor references)
Family Member Information
Driving History
Past/Present Drug Use and/or Controlled Substances
Criminal History
Step 7: Start Date: TBD
A start date will be determined after all conditions of employment have been met.
Salary : $97,510 - $126,693
