What are the responsibilities and job description for the Employee Experience Assistant (CSA II) position at City of Portland?
Ready to grow your skills in employee experience and engagement?
Do you enjoy creating meaningful employee trainings and experiences?
Are you a detail-oriented individual who appreciates creating and documenting effective processes?
If you answered “yes” to these questions, please consider applying to the Employee Experience Assistant role at the Portland Water Bureau.
Job Appointment: Casual
Work Schedule: Approximately 20 hours per week with scheduling flexibility. This role will work with their hiring manager to determine their schedule. NOTE: This Community Service Aide (CSA II) position has a maximum of 1,400 hours in a calendar year.
Work Location: The Portland Building - 1120 SW 5th Ave., Portland, OR 97204. This is a hybrid position
Benefits: This position has limited benefits eligibility. Please review our benefit tab for more information.
Union Representation: This position is not represented by a union.
Application Materials: Please click APPLY to submit your application via the City of Portland’s online portal. You will need to submit a résumé and cover letter for this application.
Position Summary
The Portland Water Bureau seeks to hire an Employee Experience Assistant (Community Service Aide II) to support employee engagement as part of the Employee Experience and Development Team. We define Employee Experience as activities that support employees' professional development and/or sense of belonging in an organization. Our team aims to create and facilitate activities that align with and support leadership development, employee retention, and workplace communication. This team serves over 600 Water Bureau employees by building connections, creating learning opportunities, and sharing useful information. We help employees understand how their work is vital to the whole system and work to create a sense of community for Water Bureau staff.
As an Employee Experience Assistant (CSA II), you will:
- Assist in the administration, delivery, and documentation of employee experience programs and trainings. Select examples of this type of assistance include:
- Writing and editing
- Documenting processes
- Creating reports and summaries
- Collaborating on design and logistics of programs
- Opportunities to facilitate trainings
- Support the coordination of virtual and in-person employee programming including ‘lunch and learn’ style experiences, immersive multi-day employee experience programming, career development programming, LinkedIn Learning, and New Employee Welcome. Select examples of this type of coordination include:
- Opportunities to deliver virtual and in-person trainings
- Cocreating trainings
- Designing presentation slides and training templates
- Setting up event spaces
- Assisting in training on topics such as resume writing, Microsoft OneNote, etc.
- Coordinate evaluation tools and processes for employee programs and trainings. Select examples of this type of coordination include:
- Writing summaries of evaluation form responses
- Taking notes at a debrief meetings
- Providing feedback and recommendations to improve programming
- Collaborate with communications staff to promote employee programs and communicate the value and opportunity to the workforce.
- Perform other duties as assigned independently.
We are most interested in finding the best candidate for the job and that candidate may come from a variety of backgrounds and lived experiences. When submitting your materials we encourage you to think broadly about your background and skill set for the role, even if you believe you do not meet all of the hiring criteria described above. Please provide examples from your formal education, work experience (paid, internship, volunteer), and/or training.
We value diverse perspectives and life experiences and aspire to hire and support people who reflect the diversity of the people of Portland. People of color, LGBTQA and other identities, people with disabilities, and veterans are encouraged to apply.
About Portland Water Bureau:
The Portland Water Bureau serves water to nearly a million people in the Portland area. Portland’s water system includes two great water sources, 53 tanks and reservoirs, and 2,200 miles of pipes. The bureau employs approximately 600 people in a variety of professions including maintenance and construction, engineering and design, water treatment and resource protection, customer service and communications, and much more. The bureau values a diverse workforce and seeks ways to promote equity and inclusion within the organization and with the public. Black, Indigenous, People of Color, and people with disabilities, are encouraged to apply for this position.
Our mission: We serve excellent water every minute of every day.
Our vision: The water our community loves is safe and abundant for generations to come.
Our equity commitment: We work to uproot systemic inequities and their impacts on our employees and the people we serve. We commit to the difficult—and essential—work of transforming Water Bureau policies, practices, and culture to better serve historically and currently oppressed communities.
More Information about the Portland Water Bureau
Have a question?
Contact Information:
Vanessa Bodien, Recruiter
Bureau of Human Resources
Vanessa.Bodien@portlandoregon.gov
The following minimum qualifications are required for this position:
- Knowledge of and experience with standard office programs and virtual engagement tools, especially Microsoft Office & Office 365 (Outlook, Word, Excel, Teams, and more) and Zoom.
- Knowledge of and experience in supporting employee experience programs
- Knowledge of and experience in supporting a person or team (e.g. administrative support; assistant role).
- Ability to communicate and collaborate with individuals from a variety of different backgrounds and communication styles.
The following qualifications are preferred, but not required to apply:
- Experience in instructional design or training for adult learners. Someone with this skillset would have opportunities to apply these skills by designing and facilitating trainings.
- Knowledge of or experience with career development programming.
- Ability to use online tools for project management, collaboration, collecting feedback, and/or communications (e.g. Microsoft Forms, SurveyMonkey, Smartsheet, Miro, Adobe InDesign).
**PLEASE NOTE: The eligible list generated from this recruitment may be used to fill future vacancies**
Step 1: Apply online between January 29, 2025 - February 12, 2025
Required Application Materials:
Résumé
Cover Letter
Optional Application Materials:
If you would like to request Veteran's Preference, please submit your Veteran documents (ex, DD214-Member 4, VA Benefit Letter, etc) by the closing date of the recruitment.
Application Tips:
- Do not attach any additional documents. Only the documents requested in the job application will be reviewed.
- Your cover letter should address each of the minimum qualifications in the "To Qualify" section of this announcement. Please incorporate details that clearly reflect your qualifications, including descriptions and sources of your education, training, and/or experience.
- Your résumé should support the details described in your cover letter.
- Please note, all completed applications for this position must be submitted no later than on the closing date and time of this recruitment.
- You may use AI tools to assist with your job application. However, please make sure to personalize your application materials. Avoid copying and pasting directly from the AI tool you use. We encourage using AI to generate ideas, and then customizing the text to reflect your experiences and skills.
- All applications must be submitted via the City's online application process.
- E-mailed and/or faxed applications will not be accepted.
Step 2: Minimum Qualification Evaluation: Week of February 12, 2025
There will be an evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their résumé and cover letter, weighted 100%.
- Your résumé and cover letter will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.
You have 14 days from the notice of the minimum qualification evaluation results to let us know if you would like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 for complete information.
- Additional evaluation may be required prior to establishment of the eligible list and/or final selection.
Step 3: Establishment of Eligible List: Week of February 19, 2025
Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list.
Step 4: Selection (Interview): Week of February 26, 2025
Hiring bureau will review and select candidates for an interview.
Step 5: Offer of Employment: Early March 2025
Step 6: Start Date: Early-Mid March 2025
A start date will be determined after all conditions of employment have been met.
Timeline is approximate and subject to change without notice.
Click here for additional information regarding the following:
- Veteran Preference
- ADA, Pregnancy, and Religious Accommodations
- Work Status
- Equal Employment Opportunity
An Equal Opportunity/Affirmative Action Employer
Salary : $20 - $27
