Development Services Representative I

ANNOUNCEMENT OF EMPLOYMENT OPPORTUNITY

Development Services Representative l

Community Development

Hiring Pay Range: $20.57 to $25.71

Pay Grade: 105

Full Pay Range: $20.57 to $30.86

FLSA Status: Non-exempt, eligible for overtime compensation

Deadline to Apply: 05/08/2025

Benefits Summary:

Major Benefits for Full-Time Regular Employees:

• A diverse range of complimentary mental health and wellness services is available, including an Employee Assistance Program, a free subscription to Calm, and health coaching
• Paid time off up to 20 days in first year of employment
• 10 paid holidays and 1 floating holiday per year
• Free employee only coverage for medical, dental, vision, short-term disability, and life insurance
• Free family coverage for select medical and dental plans
• Pension and long-term disability through Arizona State Retirement System, click here for more details
• Supplemental benefits such as deferred compensation plans and additional life insurance

Position Summary:

Coordinates permit process and provides customer service to the public, developers, contractors, architects, engineers, and others in person at the counter, over the telephone, and via the Internet.

Essential Duties:

• Assists customers in a professional and friendly manner in processing development permit applications.
• Receives, logs, and routes plans and reports.
• Researches and identifies the completion of various parts of the permit application package.
• Provides general planning, zoning, and building permit processing information as well as projected time frames of plan review for internal and external customers; tracks plan review process; and monitors status of plan reviews.
• Retrieves phone messages; serves as a primary contact within the Department for telephone, online, and in-person requests from builders, contractors, architects, engineers, and the general public; retrieves data from computer or hard copy files; answers and documents questions; and provides clerical support.
• Cross-trains with other areas involved in private development plan review, permitting, and inspections.
• Utilizes established Department software; enters permit information at time of application and/or assists customers at public permitting kiosks to complete online permit applications; verifies completeness of permit applications and uploaded files; manages uploaded files to ensure appropriate system formatting; and compiles permit fee information; and issues development permits.
• Processes Certificate(s) of Occupancy, Certification(s) of Completion, and temporary certificates.
• Files, maintains, and identifies status for final records retention for applications, construction drawings, specifications, and related documents received in conventional or electronic formats as a part of the permitting process.
• Supports other staff members and, as a team player, assists other personnel as needed.
• Maintains accurate records; supports the records management objectives of the Department.
• Conducts research to fulfill requests for public records from both internal and external clients.
• Responds to public and staff requests for information and research.
• Opens/unlocks City Hall; prepares for start of business day.
• Assists others with some fire related duties.
• Performs other duties as assigned.

Qualifications:

Education and/or Experience:

High school diploma or equivalent; one (1) year of recent public contact and/or telephone, administrative, and clerical experience; or any combination of training, certifications, or qualifying experience that provides the ability to successfully fulfill the essential knowledge, skills, and abilities to perform the essential functions of the position.

Licensing, Certification, and Other Requirements:

Possess an International Code Council Permit Technician certification or obtain one within one (1) year from hire date.

City Core Beliefs

City of Prescott employees should seek to uphold the City's core beliefs throughout their day-to-day business and with every customer they come in contact with, both internal and external. Our core beliefs are: Act with Integrity, Work as a Team, Have Personal Commitment and Loyalty, Solve Problems, Take Pride In Excellent Results, High Level of Productivity and Being Nice.

Knowledge, Skills, and Abilities:

• Knowledge of occupational hazards and safety precautions.
• Knowledge of record keeping and file maintenance practices.
• Knowledge of federal/ state/City rules, regulations, policies, procedures, codes, and ordinances related to building codes.
• Knowledge of basic construction.
• Knowledge of public request process.
• Knowledge of permitting processes online.
• Knowledge of building code, City code, and land development code.
• Knowledge of measurement.
• Skill in crucial thinking.
• Skill in making mathematical calculations.
• Skill in utilizing public relations and customer service techniques in responding to inquiries and complaints.
• Skill in organizing, prioritizing, and accomplishing work within required timeframes.
• Skill in communicating, both verbally and in writing, for administrative and technical purposes.
• Skill in researching and responding to a wide variety of questions related to the position.
• Skill in coordinating services and activities with other divisions and departments.
• Skill in using computer hardware and software related to area of assignment such as GIS Mapping, Permit Tracking Software, Outlook, Excel, Word, and Adobe.
• Ability to establish and maintain effective working relationships with state/federal/local officials, elected officials, engineers, architects, contractors, City residents, and co-workers.
• Ability to exercise independent judgment.
• Ability to read plans.

Physical Demands and Working Conditions:

• Work is performed in a standard City office setting.
• Safely and effective performs required duties and safely operates required equipment and City vehicle as needed.
• Safely lifts up to 30 pounds.
• Clearly, concisely, and effectively communicates both in person and over the telephone.
• Work is performed in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs.

Successful candidate will receive a post-offer, pre-employment background screening to include:

• Drug screening
• Motor vehicle records check
• Criminal background screening

City of Prescott Contact Information

201 N. Montezuma Street, Suite 207

Prescott, AZ 86301

Email: hr@prescott-az.gov

Website: www.prescott-az.gov

Phone: 928-777-1410 / Fax: 928-832-1222

When advised, reasonable accommodations will be made in order for an "otherwise qualified applicant" with a disability to participate in any phase of the selection process. In accordance with A.R.S. 23 - 493, this position has been identified as "Safety Sensitive". The City of Prescott is an Equal Employment Opportunity employer.

Salary : $21 - $26